Village Pointe Toyota

Committed to Customer Service Mike McHenry was great to work with. The service center was closed so he ran to the store and bought a replacement battery for the remote and changed Mike McHenry was great to work with. The service center was closed so he ran to the store and bought a replacement battery for the remote and changed it out himself. He made sure I was able to take the car home so my mechanic could look at it. And was very responsive via text messages. I wish I had the name of the sales manager I dealt with, but he's not listed on their website and he didn't leave his last name in his voicemail. None of the last names sound familiar on here so I don't want to tag someone who is not the right person. But his name was Mike and he was a sales manager. There was a bit of a bumpy situation with him that ended up getting resolved in the end. Turns out he was a newer sales manager and still needs to be trained on the culture that Village Point Toyota values. After speaking with the GM my mind is more at ease. But as far as Mike McHenry goes I want to reiterate he was a great sales guy. I enjoyed working with him. He went out of his way to make the process as smooth as possible. He honored everything he said. If you're going to buy a car here, ask for Mike McHenry. More

Their service is horrible and they dented my new truck!!!!!! I bought a certified truck from them. I drove it home. I live in the country, so it got some mud on the bottom. I returned the next day to drop it off I bought a certified truck from them. I drove it home. I live in the country, so it got some mud on the bottom. I returned the next day to drop it off and have the undercoat done. I received a phone call later that day saying that they had a service technician spend 45 minutes on one tire trying to clean it. They said I needed to have it detailed in their detail shop and it would cost me 55-60 dollars to have it done. I said no way, I will pick it up and clean it myself. When I picked up my truck I could not see where anyone tried to clean any of the tires. It took me 10 minutes at a car wash and 7 bucks to wash the whole thing with no mud remaining. LIARS!!!! I took my truck back to have the undercoat completed and the dented my rear passenger quarter panel and they scraped the bumper and scuffed the wheel. I notice within a week later and called them. I got the run around from the service and financing department. Now they are refusing to fix what their lying service department has done to my new truck. This has left a really bad taste in my mouth and I will not be buying anymore Toyota's EVER AGAIN in the future. These people are complete liars!!!!!!!!!!! More

Definition of Customer Service My situation was an obstacle, to say the least. Brian Walsh not only took the time to find me the truck I needed, but he listened to what I wanted. He My situation was an obstacle, to say the least. Brian Walsh not only took the time to find me the truck I needed, but he listened to what I wanted. He listened to my situation and did not shy away at the obstacle of getting me into the Tundra. The team at Village Pointe Toyota worked hard, and went above and beyond to make this experience a breeze for the customer. If they were ready to pull their hair out at any time, they never let me know. I could not be more impressed with the experience. More

Big Picture Met Justin truly took the time to understand our family needs now and 5-10 years down the road before recommending and evaluating options. We ended up wi Justin truly took the time to understand our family needs now and 5-10 years down the road before recommending and evaluating options. We ended up with a great vehicle and a great financial decision...win-win!! More

Friendly, Clean, Welcoming & Very Informative Justin has been incredible he first reached out to me regardinging my upcoming lease on my Toyota back in January, he accomadated my schedule many, ma Justin has been incredible he first reached out to me regardinging my upcoming lease on my Toyota back in January, he accomadated my schedule many, many times in meeting with him for options regarding my lease I had. Justin is very informative, personal, caring and made sure I understood the process, We formed a friendship and found a great fit for me and my new lease of a 2019 Rav4!!! From the moment you walk in the door being greeted with a friendly smile to the very end finishing with the Business Manager it felt good. I will be coming back for many, many years and would recommend Village Pointe Toyota to all my friends. More

Above and Beyond The amount of work that these people went through, shows that they care about there customers. They took the time to make sure that we had a deal that The amount of work that these people went through, shows that they care about there customers. They took the time to make sure that we had a deal that we were going to be happy with. Look forward to working with them for my next vehicle. More

Great Service I was very pleased with the service I received. Chris Risling is an amazing salesman. He pays attention to the details that the customer wants and g I was very pleased with the service I received. Chris Risling is an amazing salesman. He pays attention to the details that the customer wants and goes out and finds the perfect match for you. Very Happy With My New Rav4. Highly recommend him and Village Pointe Toyota.. More

I asked for a girl but Rusty was met to be. My quote for Rusty,” "All things being equal, people will do business with, and refer business to, those people they know, like, and trust." --Bob Bu My quote for Rusty,” "All things being equal, people will do business with, and refer business to, those people they know, like, and trust." --Bob Burg When I meet a sales person I always compare them to my dad. Dad was a Typewriter Man with 10 kids to feed. Rusty is right up there next to him. He made car buying easy and explained everything I needed to know to make a great purchase.Thanks Rusty! More

Justin is Awesome This is the 2nd car I have leased with Justin. He is awesome and really takes care of customers. He is knowledgeable about cars and give you options t This is the 2nd car I have leased with Justin. He is awesome and really takes care of customers. He is knowledgeable about cars and give you options that work best for you. Thanks Justin! More

Professional, friendly, and efficient! Thank you, Rusty and Jose. I could not have been happier with the opportunity to shop remotely and buy locally. Best of several dealerships I shop Thank you, Rusty and Jose. I could not have been happier with the opportunity to shop remotely and buy locally. Best of several dealerships I shopped online. More