Village Pointe Toyota

So Far So GREAT! The thought of being of being a widow and buying a car on my own, impossible. But then I came to the conclusion that after putting over 200,000 miles The thought of being of being a widow and buying a car on my own, impossible. But then I came to the conclusion that after putting over 200,000 miles on my car, it was time to make some sort of a decision. And i'm so glad I did. With some help from my mechanic and 2 days to spend on the internet, I found my dream car at Village Point Toyota. The whole staff was great to me. From the wonderful lady who answered the phone and stayed on the line guiding me through the streets of West Omaha, because 'Alexis' had given up and said "I don't know how to help you", to the poor guy that had to ride with me on the test drive, to my wonderful salesman Joel, who made me feel so well taken care of. And I can't forget "big boss man' who came out to wheel and deal with me on the price, and the really nice guy who helped me close the deal. It was a great experience for me and I learned that there are some great people who work at car dealerships. Thank you so much! Cindy S. More

Unparalleled End-to-End Customer Service! First let me state that I am an extreme critic of customer service, having run, coached and consulted around customer and technical service globally f First let me state that I am an extreme critic of customer service, having run, coached and consulted around customer and technical service globally for several large organizations for over 30 years. It means everything to me. With that in mind, Mike Hansen and the entire team at Village Point Toyota exemplify excellence in customer service. Period! We purchased a used vehicle (not Toyota, by the way) from them on the 17th of March. Mind you, we drove from the Florida panhandle to Omaha to buy this SUV - as it was a replacement for one totaled in an accident in which we were t-boned by a reckless driver. Mike was amazingly communicative throughout the process - even sending us a video demo of the vehicle and going out to the vehicle check on specific items we asked about more than once. We were supposed to pick up the vehicle on Wednesday morning, but got to Omaha early enough on Tuesday evening to ask if we could pick up the vehicle that night. Though Mike wasn't there, he and Jason (The manager there) arranged for everything to be ready for us in under an hour. This in the middle of this health crisis we now face - so probably short handed as well. The team treated us with the utmost respect - but beyond that, with genuine amiability and warmth. Giving us their personal contact information if we had any issues finding lodging or food that evening or the next day. I have NEVER experienced customer service at this level from anyone I have purchased anything from, much less a car dealer. Suffice it to say, This is a wonderful and reputable dealer from whom anyone should feel more than comfortable buying a vehicle through. Price, service, selection and treatment that simply cannot be beat ANYWHERE! More

Mike was super helpful with my purchase of my new RAV4. He was understanding and helped me feel comfortable with my car purchase. I would recommend him to my family and friends for future car purchases. He was understanding and helped me feel comfortable with my car purchase. I would recommend him to my family and friends for future car purchases. More

I have never been treated so special. I am 66 and have purchased many cars over the years but have never experienced a dealership that everyone I came into contact with went above and beyond ' just sellin purchased many cars over the years but have never experienced a dealership that everyone I came into contact with went above and beyond ' just selling a car'. I cannot imagine doing business anywhere else and VIllage Pointe is where I will recommend for anyone I hear looking for a car! I feel badly that the only person's name I can remember is Darnell Griffin. But everyone there needs to be applauded! Thank you. More

Can't make a decision! The Village Point Toyota Dealership has got to be the friendliest dealership that I have ever been to. I was a difficult customer, I looked at invent The Village Point Toyota Dealership has got to be the friendliest dealership that I have ever been to. I was a difficult customer, I looked at inventory, went on test drives, left, came back multiple times, and still could not decide ~ I was there two nights till after closing, then finally, it just clicked! In my opinion, both Chris and Sam were very personable, patient and very knowledgeable about helping me with this very difficult decision. Thank you Chris and Sam and to everyone ~ I felt like I was at a family reunion!! More

Could not have been a better experience. Upgraded a lease and was ecstatic over the experience. I was moving from one model to another because of family member access concerns. I walked int Upgraded a lease and was ecstatic over the experience. I was moving from one model to another because of family member access concerns. I walked into the showroom while my car was having a scheduled maintenance; I didn't have to wait for a salesperson, a courteous knowledgeable salesman was available immediately. We discussed the features and selected a model. We had a miscommunication concerning functionality and the dealership, which includes ALL departments, went WELL ABOVE AND BEYOND to make selection right. Where other dealerships would have said sorry it was a done deal, Village Point Toyota stepped up to the plate and hit it out of the park. They are my dealership for life, there is no need to compare other dealerships. More

Wow! Everyone from the General Sales Manager, Showroom Salesman, Computer Technician and Dealership Inventory Specialist, were all very personable and upfront with everything. Great experience. Salesman, Computer Technician and Dealership Inventory Specialist, were all very personable and upfront with everything. Great experience. More

As a first time car buyer I was cautious and hesitant - Chris went out of his way to make me feel comfortable and valued as a customer. I never felt pressured and he sent me home in my dream car! Will be r Chris went out of his way to make me feel comfortable and valued as a customer. I never felt pressured and he sent me home in my dream car! Will be recommending friends and family to see Chris. More

First time working with Mike Hansen and won't be the last! I had a great time working Mike! He was very understanding of my upcoming engagement plans and helped me find a deal that worked around those expenses I had a great time working Mike! He was very understanding of my upcoming engagement plans and helped me find a deal that worked around those expenses. I had a great experience! More

Gavin is very genuine and has the client's best interests at heart. He shares the aloha spirit with customers and clients in the Midwest with open arms and a smile. He holds to his word and will do everythin at heart. He shares the aloha spirit with customers and clients in the Midwest with open arms and a smile. He holds to his word and will do everything in his power to meet your needs. More