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Village Pointe Toyota
Omaha, NE
2,179 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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October 19, 2020
Worst experience every - our salesman fell asleep during the beginning of the process. Although he did stay awake long enough to take our CASH down payment. He then gave us the keys and said that we could p the beginning of the process. Although he did stay awake long enough to take our CASH down payment. He then gave us the keys and said that we could pick it up the next day as it was later in the afternoon when we went in. Nobody did anything to get us financed until we said we were coming back to get our down payment and they then said they had already deposited it and no longer had the cash. We live over an hour away and stated they needed to have it ready when we got there. Of course by the time we got there they had us financed. To make up for this mess they offered us undercoating and scotch guarding of our new 4Runner. As well as the repair of the bumper that they cut in order to put oversized tires on. When we got there for this to be done they undercoated areas that should not have been and missed places that should have been- undercoating was still wet and they did not clean the undercarriage before applying it. Undercoating is supposed to set for 24 hours before moving. They scotch guarded OVER my floor mats and on my doors and did not vacuum it out before applying. They did fix the bumper but only after we asked why that had not been addressed. When we tried to get answers on this and tried to get a written guarantee that all of the undercoating would still hold up we got the run around - we were passed off from one manager to the next and the Customer Service Manager that had told us if there was any issue to reach out to her never returned our call or email. One manager flat out lied to us by saying he talked to all the other managers and agreed there was nothing more they could do for us. Then spoke to a difference manager and he stated that nobody had talked to him about anything. We had another shop look at it and they said it would be costly to remove the undercoating and put it on correctly. Again NOTHING from Baxter. They are all about getting their numbers and getting you out the door. I spent 50,000.00 on a new vehicle and you would think they would be a little more helpful. We are going to be getting another new truck beginning of the year and you can bet we will NOT be going here. More
by Hanson0029
Employees Worked With
MacKenzie Moore, Adam and many others cannot remember all their names
October 05, 2020
Absolutely terrible customer service and sales. I am not sure how this place is still in business. 1) Sold us a faulty car. 2) Did not send us the title until months later. 3) Promise to rectify above issue sure how this place is still in business. 1) Sold us a faulty car. 2) Did not send us the title until months later. 3) Promise to rectify above issues by doing a fair trade across the table 4) No call back, no follow though & a complete waste of time. I will never buy a car from a dealership again. Private sales & citizens are more forthcoming & trustworthy. I wasted so much time dealing with this company and will be sending them an itemized bill for my time and energy. More
by dmilius3
Employees Worked With
Adam Westover
October 03, 2020
Joel did an amazing job while we worked together to finalize a deal on our new Toyota Highlander. He had the two vehicles we were comparing pulled up when we arrived and thoroughly explained the diffe finalize a deal on our new Toyota Highlander. He had the two vehicles we were comparing pulled up when we arrived and thoroughly explained the differences between the two trim levels. I felt no pressure, but instead a shared goal to meet our needs and make us feel like we reached a great deal. More
by TSEaston
Employees Worked With
Julia, Adam, Joel Thirunilathu
September 30, 2020
This was the easiest car buying experience I ever had. Thank you VPT for helping me navigate through the car buying processes. #rav4 #hybrid #xle Thank you VPT for helping me navigate through the car buying processes. #rav4 #hybrid #xle More
by jemibinu
Employees Worked With
Adam Westover, Brandon Horton, Julia Stephenson, Martin Yunes, Joel Thirunilathu
September 28, 2020
Jason was very helpful in finding us find exactly the Camry Hybrid XLE that we wanted. We had to wait just a week and a half for our beautiful fully equipped vehicle to arrive at the dealership. Jason wa Camry Hybrid XLE that we wanted. We had to wait just a week and a half for our beautiful fully equipped vehicle to arrive at the dealership. Jason was personable, knowledgeable, and kept us apprised of the arrival date of our car. The trade in process was smooth and painless, despite having 3 trade-ins. More
by ldkaras1
Employees Worked With
Jason VanSchoiack
September 25, 2020
Joel was very professional, personable and knowledgeable. After my purchase he went out of his way to call and make sure I didn’t have any questions. After my purchase he went out of his way to call and make sure I didn’t have any questions. More
by Mcoleman36
Employees Worked With
Martin Yunes, Joel Thirunilathu
September 23, 2020
Very painless process, Rusty was very knowledgeable and up front about everything. Not pushy at all which is a definite plus. Even helped us on his day off! up front about everything. Not pushy at all which is a definite plus. Even helped us on his day off! More
by Scott
Employees Worked With
Rusty Russell
September 22, 2020
Got a car on line work night shift. It was hard to get ahold of the people and management seamed to be in meetings a lot. Was hung up on after a 15 hold on phone. ahold of the people and management seamed to be in meetings a lot. Was hung up on after a 15 hold on phone. More
by kingpin391
Employees Worked With
Martin Yunes, Brian Sharp, David Bills, Denny Velez
September 21, 2020
Rusty Russell is the person to see at Village Pointe. He is efficient, calm, and super professional. He will take care of you and follow through with everything you need and more. He wasn't pushy and was is efficient, calm, and super professional. He will take care of you and follow through with everything you need and more. He wasn't pushy and was patient and honest. Rusty deserves all the accolades and praise! We would definitely buy a car from him again! More
by K. Jane
Employees Worked With
Rusty Russell
September 17, 2020
Rusty was amazing. He answered every question about my 2020 RAV4. He was very knowledgeable and professional. He made the experience easy. I highly recommend him and Village Pointe Toyota. 2020 RAV4. He was very knowledgeable and professional. He made the experience easy. I highly recommend him and Village Pointe Toyota. More
by christinemdistefano
Employees Worked With
Rusty Russell
