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Village Pointe Toyota
Omaha, NE
2,179 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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January 06, 2021
After being ignored at the dealership close to my home, I drove out to Village Point to get my wife a new lease on a 2021 RAV4 XLE Premium Hybrid. Joel was very attentive and knows the vehicle he was sell drove out to Village Point to get my wife a new lease on a 2021 RAV4 XLE Premium Hybrid. Joel was very attentive and knows the vehicle he was selling well. He and the rest of the staff really impressed me with how they addressed the needs of the customer when compared to the other dealerships I have bought our 2 previous RAV4s from in the area. If you want a Toyota vehicle, Village Point is the place to go! More
by kurt.householder
Employees Worked With
Joel Thirunilathu
January 06, 2021
He was pleasant to work with. Knowledgeable. He helped work a fair deal on a new Tacoma. I wish it didn't take so long to complete the deal. work a fair deal on a new Tacoma. I wish it didn't take so long to complete the deal. More
by Corvette06!
Employees Worked With
Internet Experience, Rusty Russell, Brian Sharp
January 05, 2021
A message came on the dashboard of my 2019 Toyota A message came on the dashboard of my 2019 Toyota Corolla. So I took the car into the dealership at Village Pointe Toyota in Omaha. The message A message came on the dashboard of my 2019 Toyota Corolla. So I took the car into the dealership at Village Pointe Toyota in Omaha. The message was something about a start-up malfunction. It was also time for my 20,000 mile checkup with a free oil change and a free tire rotation, although the message on my dashboard that morning was not about it being time for my 20,000 mile checkup. So I took the car in to the Village Pointe Toyota Service Department. The service representative (He was not wearing a mask!) who greeted me when I came in seemed surprised I had this message on my car. But he never asked me any questions about how the car was running. Two hours later, the service rep told me the only problem with my car was the gas cap was not turned tightly after I purchased gas. I asked him if he knew this was a possibility when I brought the car in to him. He said, "Yes," but he never mentioned it to me. Instead, he had his mechanic run a bunch of tests. The end result was that the only reason I received the message on my dashboard was because my gas cap was loose. As the rep talked to me and prepared my receipt, he started telling me about how I was lucky because I wouldn't have to pay for any parts--just labor. The labor charge was $180.00 to tell me that my gas cap was loose. (My oil change and tire rotation was free because I foolishly purchased a new Toyota from these people.) I asked him why he didn't just have me check my gas cap when I came in before they ran all these tests. He said, "Oh, we have to make sure it is not another issue." But when I pulled in, he seemed surprised the light was on in such a new car. If Toyota did not have a, "Don't Ask/Don't tell," policy, a question or two would have gotten the answer from me that the car was running fine. We could have checked the gas cap and upon finding it loose, we could have been 99.9% sure that the problem was the loose gas cap. But it seemed Toyota's only concern was charging me (They probably wanted as much of my stimulus check as possible) with the largest bill possible. Basic honesty and decency or common sense did not enter into the equation from their point of view. So I was charged 180.00 for a mechanic to tighten my loose gas cap. I spent 20,000 on.a Toyota vehicle, and this is how they treated me. My old mechanic on my previous car would have checked the gas cap and not charged me a dime because he and his business have character and morals and realizes that his honesty would given him my business long term. Toyota thinks they have me because of the free oil changes and tire rotations they promised when I bought the car, so they can use those visits to stick it to me the best they can. But in the future I will pay my old honest mechanic for my oil changes and service work. Well, I will not return to their service department and the 180.00 they stole from me will be the last money they will get from me. One more note. I had a low tire at 29 pounds of air pressure. Since I was going in for a tire rotation, I did not air up my tire. When I left Toyota, my tire was still low at 29 pounds. The service department rotated my tires but did not even check my tire pressure. So after leaving Toyota, I went to a service station to air up my low tire. I would avoid this place. Character matters when it comes to mechanics. The service department at Village Pointe Toyota is clearly lacking character. They do not care about their customers; their priority is getting as much money from each service visit as they can. More
by Larry
Employees Worked With
I am not sure who waited on me. It was on January 4th from 4-6 p.m., Brandon Horton
January 05, 2021
We had waited 6+ months for our Rav4 Hybrid from Village Pointe. Once Rusty Russell was assigned to our order, our new car arrived in about 4 weeks. He is professional and knowledgeable. Rusty carefully Pointe. Once Rusty Russell was assigned to our order, our new car arrived in about 4 weeks. He is professional and knowledgeable. Rusty carefully explained the new features of our new vehicle. He returns phone calls and text messages promptly. We appreciate his help and love our new car. More
by TrainThyme
Employees Worked With
Adam Westover: please thank him too, Rusty Russell
January 01, 2021
Excellent service-- made it so easy to purchase a vehicle! I will definitely return. Rusty was incredibly knowledgable and helpful for every single question. And he showed me how to use every feature vehicle! I will definitely return. Rusty was incredibly knowledgable and helpful for every single question. And he showed me how to use every feature of the vehicle to boot! More
by sstein
Employees Worked With
Rusty Russell
December 30, 2020
Amazing service, delivered my car from Omaha to Lexington Nebraska!!! Car was clean, reliable, low miles great price! Will definitely look to revisit as needed to this company. Jason was an awesome sales re Nebraska!!! Car was clean, reliable, low miles great price! Will definitely look to revisit as needed to this company. Jason was an awesome sales rep and very accommodating! More
by Ann
Employees Worked With
Jason VanSchoiack
December 04, 2020
Donny, Jim and Brian, are all three great guys. This was the smoothest car buying experience that we have every had, so glad that we made the decision to go with this dealership!!! the smoothest car buying experience that we have every had, so glad that we made the decision to go with this dealership!!! More
by tcbing
Employees Worked With
Donny Bonfiglio, Jim Thomas, Brian Sharp
October 31, 2020
Excellent Joel. You were very helpful and knowledgeable about the vehicle that we purchased. I would recommend Joel at Village Pointe Toyota to my friends and family! about the vehicle that we purchased. I would recommend Joel at Village Pointe Toyota to my friends and family! More
by lmacias
Employees Worked With
Jim Thomas, Joel Thirunilathu
October 27, 2020
all of village pointe people were excellent, general manager,sales dept, JOEL-SALES,and the office people, could not expect any thing else from TOYOTA. manager,sales dept, JOEL-SALES,and the office people, could not expect any thing else from TOYOTA. More
by ROCKMOTORS
Employees Worked With
Joel Thirunilathu
