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Village Pointe Toyota

Omaha, NE

Overview
Reviews
Vehicles
4.7
2,196 Reviews
Call Dealership (402) 206-2295
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18201 Cuming St.

Omaha, NE

68022

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Showing 2,196 reviews

October 15, 2024

The only time I have "EVER" purchased a car from a dealership.... I'm 55 BTW. The only reason I went in, was to drive a make and model of car I was shopping for. Brett Ramey was our rep. low to no p More

by clintbo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julian and Joel, Brett Ramey
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Oct 17, 2024 -

Village Pointe Toyota responded

Thank you for sharing your experience with us! We're thrilled to hear that your visit was a positive one, especially as it was your first time purchasing a car from a dealership. It’s wonderful to know that Brett provided you with low-pressure assistance, and that Joel and Julian also made the process smooth and enjoyable. We truly appreciate your recommendation and look forward to welcoming you back in the future! Enjoy your new vehicle!

October 11, 2024

Awesome, low key dealer—great customer service without the pressure! We worked with Jose, but everyone is very helpful. More

by jilljboston
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
George in xxI, Jose Castaneda
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Oct 14, 2024 -

Village Pointe Toyota responded

Thank you for your wonderful review! We’re thrilled to hear you had a great experience with us, especially with Jose. Our team strives to provide a relaxed and pressure-free environment for our customers. We look forward to assisting you again in the future!

October 07, 2024

Not recommended, very unorganized and unknowledgeable in all areas and horrible communication. Employee turnaround is amazing, doubt there's an employee left from when I purchased truck new 2 years ago, More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stacey Carter
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Oct 14, 2024 -

Village Pointe Toyota responded

Thank you for sharing your feedback with us. We're sorry to hear about your experience and understand your frustrations. We take your concerns seriously and would like to address them directly. Please reach out to John Foster at 402-983-9652, and he will assist you in resolving these issues. Your satisfaction is important to us, and we appreciate the opportunity to improve.

September 28, 2024

Thank you for the great deal it is awesome. Zach is very accomodating and professional. More

by Nathan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julian Johnson, Kahli McLendon
Report | Print
Sep 30, 2024 -

Village Pointe Toyota responded

Thank you for your kind words! We're thrilled to hear that you had a great experience and that Zach provided you with excellent service. If you need anything else or have further questions, feel free to reach out. Enjoy your awesome deal!

September 18, 2024

The Dealership gave me no Pressure and the Sales team was very knowledgeable about the Vehicle. They gave me all my options and helped answer all my questions. I would recommend Martin and Zach to anyone. If More

by walkerranger245
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Martin and Zach
Report | Print
September 16, 2024

The staff was very friendly and I did not feel pressured to buy. They gave me a good price for my trade. I’d go back again. This is my first Toyota vehicle. More

by gene
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zach
Report | Print
Sep 17, 2024 -

Village Pointe Toyota responded

Thank you for your wonderful feedback! We’re thrilled to hear that you had a positive experience with our friendly staff and that you felt comfortable throughout the process. We’re also glad you were pleased with the price for your trade. Welcome to the Toyota family, and we look forward to assisting you again in the future! If you need anything else or have any questions, please don’t hesitate to reach out.

September 13, 2024

Friendly staff, great car selection, no pressure, and smooth buying process. Highly recommend this dealership! More

by domwatts808
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose
Report | Print
Sep 17, 2024 -

Village Pointe Toyota responded

Thank you for your wonderful review! We're thrilled to hear that you had a positive experience with our staff and enjoyed our car selection. It’s great to know that you appreciated the no-pressure environment and smooth buying process. Your recommendation means a lot to us. If you need anything else or have any questions in the future, don’t hesitate to reach out. Enjoy your new car!

August 20, 2024

Outstanding customer service and ability to go above and beyond to ensure the customers are satisfied with the purchase. More

by peram57
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brett Ramey
Report | Print
August 19, 2024

Bought a used car and declined $500 paint protection. When I was ready to leave I saw they had charged me for it. When I approached the Fiance manager he just smiled and said the put it on all the cars t More

by boboatbnsf
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Stacey Carter
Report | Print
Aug 26, 2024 -

Village Pointe Toyota responded

Thank you for bringing this to our attention. We sincerely apologize for the mistake and the way it was handled. This is not the level of service we aim to provide. We would like to address this issue and make things right. Please contact John Foster at 402-983-9652 so he can personally assist you and ensure that your concerns are resolved. We appreciate your feedback.

August 18, 2024

I worked with Zach Jannenga and Martin to lease a 4 Runner and they were very helpful through the entire process. I had many questions that they answered and they worked out different payment amount wh More

by katie.adler81596
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zach Jannenga, Martin
Report | Print
Aug 20, 2024 -

Village Pointe Toyota responded

We're thrilled to hear about your positive experience with Zach and Martin! We appreciate you choosing Village Pointe Toyota and hope to continue serving you for many years to come!

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