Village Pointe Toyota

Overcharged for service work. Told it would amount to more hours than required and charged for hours not required. Service Manager doesn't care. The sevice at this dealership has gone down hill. They don more hours than required and charged for hours not required. Service Manager doesn't care. The sevice at this dealership has gone down hill. They don't need my service. More

I have been a loyal Toyota owner for over 20 years and only done business with this dealership. I will tell you the service I received to buy a new car was unacceptable as there was no negotiation on pri only done business with this dealership. I will tell you the service I received to buy a new car was unacceptable as there was no negotiation on price and had my 2011 running out back to leave,. I was shocked by this,. I went to the Honda dealer and ended up with a brand new SuV the same day due to the exceptional level of customer service I received. I will no longer be a loyal Toyota owner. More

I am appalled by the lack of integrity and honesty, and the apparent contempt that the old mills sales manager has for his customers. I hope that all old mill Toyota customers do their due diligence on any the apparent contempt that the old mills sales manager has for his customers. I hope that all old mill Toyota customers do their due diligence on any vehicle you consider purchasing from old mill Toyota, or better yet, go to a dealer with integrity and sound and ethical business practices. We started our relationship with Patrick, a sales associate at old mill Toyota, who had told me about a vehicle that came back to the dealership from previous customers who's financing fell through. The car was still technically new as it had never been titled however the first owners did intentional damage to the vehicle in retaliation to their financing falling through. Patrick told us they inflicted multiples dents and glass damage. To the vehicle. Patrick was honest with us and told us the true situation about the cars history and first 1600 miles and we thank him and respect him for his honesty and transparency. The vehicle had been fully repaired, reprinted, and restored, but we were still interested in receiving a good deal and discount because of the damage we were made aware of. When we discussed pricing the vehicle, the sales manager came over to us inform us that we had been grossly misinformed about the extent of the damage to the vehicle, that it only came back with a quarter sized ding on the driver door which was repaired and that the only discount the dealership was willing to extend was 300 dollars of the new car price. We asked to see the body shop invoice and were told they did not have it. We demanded to see a bill of repair, and eventually the sales manager reluctantly produced a body shop invoice that indicated multiple panels had been repainted, front and rear windshield replacements, gas tank door replacement, headlight assembly replacement and a litany of other labor and repair codes that were less distinguishable to a laid person that took up the better part of an entire 8.5 x 11 sheet of paper. It is highly unprofessional and unethical to lie boldly to a customers face in an effort to sell a car at near full new car price. More

My check engine light came on so I took it in for service. When I bought the car in 2010 (at Toyota's lowest point in sales) I also purchased their top of the line extended warranty which is supposed service. When I bought the car in 2010 (at Toyota's lowest point in sales) I also purchased their top of the line extended warranty which is supposed to cover the car bumper to bumper NO MATTER WHAT. Turns out of course that the warranty is not worth the paper it is written on (of course). Supposedly, a mouse chewed through a sensor wire which was the cause of the problem. NOT covered since it was not a parts defect even though I was told by the manager that "this happens all the time." To me, if this does in fact happen "all the time," then perhaps it is a problem with the car. Personally, I have never in my life heard of a mouse that broke anyone's car! By the way, replacing the wire cost $501.09. AND, I was told I was lucky that the mouse stopped when he did before destroying the sensor itself. REALLY Old Mill Toyota? Shame on you! More

Dan Briggs wanted to sell me a solara, and when we test drove it he tried to tell me how to drive! Like he's not the DMV! And he lied about what price he could give us, he gave us a price for a V5 instead drove it he tried to tell me how to drive! Like he's not the DMV! And he lied about what price he could give us, he gave us a price for a V5 instead of a V4, which it was and it was much less at book value than he was selling it, and he was just an overall jerk. More

Corinna and Bob were very friendly and flexible to work with! They had the perfect Highlander that fit my needs. I was in and out of the dealership in a timely manner. I would definitely recommend this dea with! They had the perfect Highlander that fit my needs. I was in and out of the dealership in a timely manner. I would definitely recommend this dealership and service department to any one looking for a vehicle. More

Michelle was friendly but not very knowledgable about cars. When introduced to Keith (the manager) and asking specific car questions, his response to me was, "This shouldn't be that difficult." My intent cars. When introduced to Keith (the manager) and asking specific car questions, his response to me was, "This shouldn't be that difficult." My intention was to pay cash upfront for a vehicle that day with no financing. When putting out that kind of money I expect to get respect, help, and a friendly attitude. What I got were condescending remarks that turned me off. I will not return to that dealership and will let everyone I know what my experience was. More

Charged me >$264.00 for a replacement remote key for my Prius and then after the work is "done"they tell me that they can't cut the key that is part of it. No discount offered, just a "we don't have the my Prius and then after the work is "done"they tell me that they can't cut the key that is part of it. No discount offered, just a "we don't have the machine to cut the key". If I had been told before I had the wirk done I would heve taken my money, as I am going to do in all future cases to one of the other Toyota dealers in the area. Worst dealing I have ever had with any Toyota dealership. More

After dealing with them for 2 days on a Sequoia they sold it right out from under me and lied to the couple who bought it. The used car manager told me the car was listed at $25k, we dealt from close of busi it right out from under me and lied to the couple who bought it. The used car manager told me the car was listed at $25k, we dealt from close of business Saturday through Monday morning, (closed on Sunday) they informed me the car had been sold on Monday. I come to find out they sold it from an internet inquiry who had it listed for $28k. Of course since they could make another $3k of the car why bother selling it to us. No call back, no nothing. I guess it's true what they say about car dealers, they really are the scum of the earth. Oh well, atleast I didn't buy a car from them, what a blessing in disguise. More