Village Pointe Toyota

Recommended! Jose Lopez is a boss! He will bend over backwards to make you happy! Shop here if your looking for a Toyota. Thanks for making buying a car so easy. Jose Lopez is a boss! He will bend over backwards to make you happy! Shop here if your looking for a Toyota. Thanks for making buying a car so easy. More

Proud Customer Dealership: Village Pointe Toyota is exceptionally unique in that it does not play the elevated pricing game so many other Toyota dealers play for Dealership: Village Pointe Toyota is exceptionally unique in that it does not play the elevated pricing game so many other Toyota dealers play for certified pre-owned vehicles. The majority of other Toyota dealers elevate asking price, sometimes thousands of dollars above market value, so that you can "negotiate" the long journey back to what hopefully ends up being a close to reasonable price. This practice has a huge margin of error in the dealership's favor and also has the unfortunate affect of influencing and inflating independent book values for used vehicles. I want to pay fair market value for a vehicle while still providing the dealership with the necessary net profit to fully support its employees, develop its facilities, and encourage investment. This is exactly Village Pointe's business model. They understand that manipulating customers to pay more is a short-term gain at the expense of reputation and return business which are monumentally more important long-term assets. Village Pointe Toyota starts with your needs, your budget, your preferences, and then finds the right vehicle to meet your criteria. They may not have the right fit on their lot at that time; and rather than pushing you towards something in stock, they maintain contact and inform you the moment they do obtain a vehicle that suits your requirements. They start at fair market prices that are always less than book value and often times more competitive than private-seller asking prices...all with the tremendous advantage of Toyota's certification warranty and pre-purchase servicing. I boldly state that no other Toyota dealer within a 500-mile radius comes even remotely close to these standards. I say this with the experience of countless dealer searches and phone inquiries of certified inventory :) Village Pointe Toyota is simply the best. Tom Bazer, Sales Representative: From my very first phone inquiry, Tom's polite, efficient, direct, and above all, honestly helpful demeanor was in stark contrast to my recent experience with other dealers' sales representatives. I had to remark to my wife how refreshing it was to speak with someone so genuinely helpful. Tom made me want to do business with him, and I hadn't realized how important that was to the purchasing process before. He started by answering my questions directly, then discussed my needs and explained his resources and process for meeting those needs. Price started and ended with MY assertion of budget and fair market value for the vehicle year/mileage range I was interested in. He provided me with exactly what I was looking for, never flinched as I changed my mind about wants, and accommodated my extraneous requests with honest graciousness all at a truly unbeatable price. I've never felt guilty buying a car before! I owe my outstandingly best ever car buying experience to Tom Bazer and his team. They've truly earned my complete customer loyalty. I am proud to say I am a Village Pointe Toyota customer and look forward to sharing my experience with friends and family. P.S. I am in no way affiliated with or employed by Village Pointe Toyota, Dealer Rater, or any of the like. This is honest local customer satisfaction and appreciation from a once-dealership-sceptic-turned-fan. More

Exceptional This was the best customer service that I have ever experienced. I was in a time crunch and they got me out the door in plenty of time and they did a This was the best customer service that I have ever experienced. I was in a time crunch and they got me out the door in plenty of time and they did a great job servicing my car. More

Great People I was hesitant to visit based on the reviews on this site, but decided to take a chance anyway. I'm glad I did! From the very start the salesmanager I was hesitant to visit based on the reviews on this site, but decided to take a chance anyway. I'm glad I did! From the very start the salesmanager "Paul" took us under his wing and guided us throught the process. They made it quick and easy to buy our new car. I couldnt have asked for better service. From the very beginning through the financial process I felt that they were working to meet our needs. We will definately be back, and have already sent friends to buy from them. Make sure when you go in you ask for Paul! More

Horrible. Don't Trust These People. Do not trust these people at all. I have very serious questions about the integrity of this company. I brought in my vehicle that has ~33,000 mi Do not trust these people at all. I have very serious questions about the integrity of this company. I brought in my vehicle that has ~33,000 miles on it, nearly all of which were driven on the highway (i.e. not overly demanding on the brakes). I had a few brake lights on and wanted to make sure everything was ok. After waiting 30 minutes (after the appointment time that I had pre-set) to be helped, and then waiting another 2 hours for the diagnostic exam (that I was told would take an hour), the gentleman came over to me, ran through a list of items that were going to cost me $1,300, and said "well we'll go ahead and get started then." Uhhhhh, not quite buddy. He tried to tell me that the brake pads were so worn that the rotors even needed to be replaced. That struck me as very odd. Then he also told me what was causing the break lights to be on, and ran through a list of filters and other items they wanted to nickel and dime me on. Clearly I wasn't just going to sign up for all these charges without doing some research. So I took it to the small service shop down the road from my office (TO Haas on 120th & Center) they looked it over and said the brakes were just fine. In fact, they said "this vehicle only has 33k miles on it, the brakes should be good for a while." So that's a HUGE issue for me. As someone who doesn't know much about servicing cars, trust is basically the key. And these guys clearly blew that in a terrible, blatant way. I also found the sensor part direct from Toyota and had TO Haas put it in for me. Part was $130 and labor was $170. So I ended up getting my vehicle fixed for $300 vs. the $1,300 these cats wanted to charge me. I would be extremely leery of doing business with these people. More

Salesmen are cheating I bought a 2014 Avalon from this dealer at July 21. Because the salesman didn't want me shopping around with other dealers, they said, if I signed pur I bought a 2014 Avalon from this dealer at July 21. Because the salesman didn't want me shopping around with other dealers, they said, if I signed purchase contract at that day, they will give $500 bonus check. By today, it has been a month passed. I ask many times for the check. They gave me many different reasons to push the things back. I really feel be cheated. I am going to report this cheating to BBB. More