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Village Pointe Toyota
Omaha, NE
2,172 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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May 05, 2016
Great Experience Justin D'Angelo was great to work with and made our buying experience very enjoyable. He was very knowledgeable and addressed all of our specific nee Justin D'Angelo was great to work with and made our buying experience very enjoyable. He was very knowledgeable and addressed all of our specific needs a very professional manner. We will return to Justin and Village Pointe Toyota for our future vehicle purchases. More
by Andrew Bednar
Employees Worked With
Justin D'Angelo, Micheal Milan
May 04, 2016
The screwed me! If I could give this company zero stars I would! The buying experience was not terrible. It was a very long process but again not bad. Its the after If I could give this company zero stars I would! The buying experience was not terrible. It was a very long process but again not bad. Its the after sales service that is ridiculous. Village Pointe sold me a piece of junk. I bought a 2012 BMW X5 with low miles from them the end of December. Not even 60 days later I was having engine issues. I brought it to there service center and was told the oil was just low and so they topped it off for me at no charge. OK. Great! Well then a couple days later the engine light comes back on and says oil low. So, I took it back to the service center in which I was told I'm sorry we can't work on this vehicle here because we are not a BMW dealer. They then recommend I take it to Markel BMW to have it looked at. At this point I should have know that I had made a huge mistake. Why would I buy a car from you to have issues less than 60 days after I purchase it then you push me off to another service center because you CAN"T deal with the problem. Needless to say BMW took care of my repair as a courtesy charging me only $100+tax for the repair. (The total repair was around $5,000). Great! No problem! I did inform the sales associate that I did have my car in the shop and that I did have to pay a little money out of pocket and that I wasn't happy. Thought the story was over.....think again. Literally 30 days later my car started burning a lot of oil. I was having to put 1 quart every 5 days. So, I took it back to the service department at BMW because again Village Pointe can't work on BMWs (why the xxxx do they even sell them!). This time I get a call and before they even called my extended warranty company told me the repairs would be close to $15,000!! The extended warranty company I purchased thru Toyota made me move my car to Lincoln BMW to save them money. This car has low miles and the entire engine needs to be replaced?? I am beyond upset at this point. So, as of right now I have been without my car for a month. Finally after I get all the information from the warranty company and the new service center in Lincoln I find out I still have to pay $1000.00 out of my own pocket. I did contact the used car manager at Village Pointe. I explained everything the guy and in return got a I'm so sorry but at least the extended warranty we sold you is covering most of the repairs. ARE YOU KIDDING ME. I was so upset that it brought me to tears. I am beyond upset and I can't believe that he wouldn't even consider taking care of this repair invoice. They were so nice selling the car and then not even 4 months later I am going to be out of $1100 on a car that they can't repair in-house at there facility and they are un willing to help me take care of this issue. I asked to speak with someone else I was told there was no one else that could help me. I was told I could trade my car in for a little above value. Really? That is your fix to this situation. I will never in my life work with you to buy another car you have lost any trust I have. Normally I'm an easy going person I don't like to gossip because I to own a business and I know how important keeping customers happy but wow!!! Forget this car dealership. I will be going to every blog, every review site, the BBB, and I will bad mouth this facility until I'm blue in the face. I know my disgust of what has happened has reached at least 20 people so far and I will not stop because they to deserve to lose some money now. So again. Thanks Toyota Village Pointe I just stopped you from gaining a few new customers. I hope you sleep well at night knowing that you are full of crap. Its ok....it will bite you in the butt one day!!!! More
by LISAC02
Employees Worked With
Justin D'Angelo, Scott Draper
May 03, 2016
Excellent customer service Lamare and Jake really took care of me. They got me into the best possible vehicle for me. I will definitely be back and I will make sure to push pe Lamare and Jake really took care of me. They got me into the best possible vehicle for me. I will definitely be back and I will make sure to push people their way. More
by Tim Clemenger
Employees Worked With
Jake Koch, Dustin Mackey, Lamare Fuller
May 03, 2016
Rating Rusty Russell was wonderful to work with; very personable and helpful. Enjoyed our car-buying experience with him. Micheal Milan was also very nic Rusty Russell was wonderful to work with; very personable and helpful. Enjoyed our car-buying experience with him. Micheal Milan was also very nice and knowledgeable. The only reason I rated him a bit lower is that by the time we got to finance, we were very tired and he didn't seem to pick up on that. We had been at the dealership since 6pm and didn't leave the dealership until after 10pm because of the reviewing he did of all the available products/services. I don't know how long we were in his office but it was at the end so we were ready to go home. Micheal also really pushed a service package on us that, after his 3rd attempt, we agreed to only because we were exhausted by this time and he didn't seem to want to take no for an answer. I don't want to criticize because this may turn out to be a service that we can utilize. But we didn't really use it with our last RAV4 and I didn't want to add on to our total due and payment amount. I liken it to life insurance. Overall, a great experience that took too long. More
by billy123
Employees Worked With
Micheal Milan, Rusty Russell
May 02, 2016
What a wonderful group of people to deal with. Efficient, never pushy, knew the product and answered any questions. Super to work with and great value for the Toyota Highlander we purchased. Very Efficient, never pushy, knew the product and answered any questions. Super to work with and great value for the Toyota Highlander we purchased. Very friendly and warm dealership More
by Pete
Employees Worked With
Brent Jackson
April 29, 2016
Amazing experience no complaints love the building and the s Loved my visit to Toyota' friendly service beautiful building and great selection of cats. Definitely will be back for a newerror car next time! Just Loved my visit to Toyota' friendly service beautiful building and great selection of cats. Definitely will be back for a newerror car next time! Just wonderful! More
by Michael Suggs
Employees Worked With
Rusty Russell
April 29, 2016
Nice Experience! Enjoyed working with Jordan as he was knowledgeable and easy to work with. Bought a 2013 Corolla. He made buying a car not a bad experience as he wa Enjoyed working with Jordan as he was knowledgeable and easy to work with. Bought a 2013 Corolla. He made buying a car not a bad experience as he wasn't pushy but rather patient and always polite and fun. More
by Lou's 2013
Employees Worked With
Jordan Cervantes, Vershan (VJ) Jackson, Micheal Milan
April 28, 2016
Extremely Positive Experience! We had been looking/shopping for a second vehicle with some very specific accessories. We had our search narrowed down to two different vehicles from We had been looking/shopping for a second vehicle with some very specific accessories. We had our search narrowed down to two different vehicles from two different dealerships. We chose to visit Village Point Toyota first. Justin D'Angelo, our Sales Consultant, was so helpful and professional that we made our mind up quickly to purchase our 2013 Toyota 4Runner from him. Purchasing a vehicle can be a daunting experience, but Justin made our buying experience pleasurable. Thank you Justin More
by robo305
Employees Worked With
Justin D'Angelo
April 26, 2016
Best experience EVERR!!! I purchased a 2013 Toyota camry, from Justin He was patient, fun and just made the overall experience stress free!! I was a little bit of a pain , he I purchased a 2013 Toyota camry, from Justin He was patient, fun and just made the overall experience stress free!! I was a little bit of a pain , he had the right amount of spirit and care , also answered all my questions . More
by chocoprincess
Employees Worked With
Justin D'Angelo
April 26, 2016
2016 Toyota Highlander Purchase We had a fantastic experience with the purchase of our new Highlander from Village Pointe Toyota. Dean Johnson was polite, courteous and knowledgeable We had a fantastic experience with the purchase of our new Highlander from Village Pointe Toyota. Dean Johnson was polite, courteous and knowledgeable. We felt absolutely zero pressure during the entire purchasing process. Scott Draper gave a clear and fair price for our Highlander as well as our trade-in vehicle. We highly recommend Dean Johnson, Scott Draper and the entire Village Pointe Toyota dealership. More
by Jake
Employees Worked With
Dean Johnson, Scott Draper, Dustin Mackey
