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Village Pointe Toyota
Omaha, NE
2,179 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,179 reviews
June 28, 2018
Terrible service I took my car in on Monday because the check engine light came on. The engine code is so mysterious, no one can figure out what's wrong with the vehic I took my car in on Monday because the check engine light came on. The engine code is so mysterious, no one can figure out what's wrong with the vehicle. They thought it could be bad fuel. They drained my full tank of fuel to find it had excess moisture, but they explained that it is common for that to happen because it is corn based fuel. Told me they had been in contact with Toyota to troubleshoot and Toyota could only offer suggestions of how to proceed as they don't know what the code means either. Next step - de-carb, which is not covered under any warranty. That didn't fix the code either. Then Toyota told them to replace the fuel injectors, but the warranty company that does extended warranties, won't cover the repair because it is only guess work. Now, 4 days later, I still have a car that's not fixed. I'm on the hook for the diagnostic and the de-carb at least, and they won't replace the full tank of fuel they drained. More
by Courtney Giffey
Employees Worked With
Matt Sell
June 26, 2018
Toyota Anthony and Jake took great care of my wife and I, we went in to look at a few used trucks and they made the process simple amd easy for us. They went Anthony and Jake took great care of my wife and I, we went in to look at a few used trucks and they made the process simple amd easy for us. They went above and beyond to make sure we got exactly what we wanted and where looking for. We would absolutely recommended purchasing from them again and will be for all future purchases. More
by Pfanny05
Employees Worked With
Jake Koch, Mike Costello, Anthony Agosta
June 26, 2018
Looking for used car Was easy to work with everyone was more then help full and not pushy. Had more then enough option to choose from very willing to work with you on tryi Was easy to work with everyone was more then help full and not pushy. Had more then enough option to choose from very willing to work with you on trying any one you would like to try More
by Witt88
Employees Worked With
Jordan Bleibaum, Anthony Agosta
June 25, 2018
No pressure, great service! My wife and I had spent the entire day looking for a Camry, beginning in Lincoln and ending up in Omaha. The last dealership we visited was in La Vist My wife and I had spent the entire day looking for a Camry, beginning in Lincoln and ending up in Omaha. The last dealership we visited was in La Vista and our experience there was absolutely terrible. We almost gave up, but decided to try and get to Village Pointe before they closed. I'm glad we did. We arrived just at closing time and Jose Lopez was there to greet us. He was so gracious and accommodating. There was absolutely no pressure for anything and he went to bat for us to get our offer. Instead, of coming back with a "no" he had something to offer that was reasonable and fair. After we finished with the financing, Jose was still hanging around so he could see us off. Jose demonstrated the kind of customer service that makes shopping for a car absolutely enjoyable. We would HIGHLY recommend Village Pointe, AND Jose Lopez! More
by Darren
Employees Worked With
Jose L Lopez, Larry Thomas
June 25, 2018
Very easy car buying experience. I came in looking for a Camry, and received great, friendly service. I didn't feel pressured to buy at any point and Tony was very helpful and profess I came in looking for a Camry, and received great, friendly service. I didn't feel pressured to buy at any point and Tony was very helpful and professional. My fiance and I ended up getting a very nice 2015 Camry and walked away very happy with our purchase. The car runs great and is very clean. More
by Trevor
Employees Worked With
Tony Monette, Coreen Jones
June 23, 2018
Responsive, No pressure sales Julia contacted me from an True Car search and connected us with Rusty. We were in the dealership with little time on a Saturday afternoon and Rusty m Julia contacted me from an True Car search and connected us with Rusty. We were in the dealership with little time on a Saturday afternoon and Rusty made sure he got us with someone available, Chris. Chris took time to show us the vehicle and test drive. Then we walked in unplanned almost at closing time one evening to see how our kids fit in the Highlander. Chris had been off for HOURS but stayed to help us. The next night Chris again stayed HOURS after he was off again to help us through the buying process. This lead us to a Highlander we Love! Thank you CHRIS, Rusty, and Julia. More
by Amanda M
Employees Worked With
Rusty Russell, Julia Stephenson, Chris Risling
June 22, 2018
Great Salesman, Great Dealership We absolutely love Village Pointe Toyota. We recently experienced a house fire that resulted in the total loss of a Toyota purchased in 2016. The We absolutely love Village Pointe Toyota. We recently experienced a house fire that resulted in the total loss of a Toyota purchased in 2016. The dealership called and offered to lets us drive a car to get through the hectic couple of weeks after the fire. I understand that they would have loved to sell us a replacement vehicle but at that time we just needed a second vehicle and they did that; no strings attached. Did we eventually buy the vehicle they loaned us; yes! When we did they gave us a great deal with no pressure and great service. More
by martyskye
Employees Worked With
Justin D'Angelo, Larry Thomas
June 22, 2018
Friendly and caring for customers Tony was courteous and friendly when working with us. He had the car ready for us on time, and when he didn’t know the answer to a question we asked, Tony was courteous and friendly when working with us. He had the car ready for us on time, and when he didn’t know the answer to a question we asked, he found it out for us. He talked to us and the multiple days that we were at the dealership, he asked us how our day was going. More
by Mmaleki
Employees Worked With
Tony Monette
June 22, 2018
Awesome, helpful, kind Everything was explained very thuroughly, and rusty, Anthony, and Julia were all really kind! They made sure that I was satisfied with everything and Everything was explained very thuroughly, and rusty, Anthony, and Julia were all really kind! They made sure that I was satisfied with everything and were very willing to help in any way I needed! More
by Laurenmonzon
Employees Worked With
Rusty Russell, Julia Stephenson, Mike Costello, Anthony Agosta
June 21, 2018
Great service Our salesman Justin was great to work with. We’ve never leased before and it was a smooth process from start to finish. We would definitely make the t Our salesman Justin was great to work with. We’ve never leased before and it was a smooth process from start to finish. We would definitely make the trip back to Village Pointe and do business there again. More
by Jcs
Employees Worked With
Justin D'Angelo, Larry Thomas
