Village Jeep
Royal Oak, MI
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First time at the dealership for a recall repair on my Jeep Compass. Called to schedule an appointment and they gave me a same day appointment. Perfect. Went on the scheduled time and the guy at the servi Jeep Compass. Called to schedule an appointment and they gave me a same day appointment. Perfect. Went on the scheduled time and the guy at the service desk was quite cordial and informative. He said that it would take about an hour. Personally escorted me to customer lounge. Came back in 50 minutes and I was on my way. I’m an old dude, who has frequently waited half a day for an oil change or recall. Very, very professional and considerate ! More
Service was excellent and the repair to my vehicle was completed very quickly. The Village Jeep team communicated very well when they located the problem, discussed with me options for repair, recommended completed very quickly. The Village Jeep team communicated very well when they located the problem, discussed with me options for repair, recommended the best path, and then proceeded with my decision. More
Quick, polite and helpful. Doesn’t try to overcharge for unnecessary services. After issues at other dealers and shops, they’re my go to. Doesn’t try to overcharge for unnecessary services. After issues at other dealers and shops, they’re my go to. More
Absolutely fantastic customer service from the moment the dealership phone was answered by a person to actually being able to speak to the service representative in short order. I brought the jeep in for ser dealership phone was answered by a person to actually being able to speak to the service representative in short order. I brought the jeep in for service and the needed repairs were promptly addressed with no drama whatsoever. The employees at village jeep are absolutely top notch. Regards Chris More
Exceptional service! Customer oriented, and very fast. I would highly recommend them! I was able to get the oil changed on two cars in less than two hours! Customer oriented, and very fast. I would highly recommend them! I was able to get the oil changed on two cars in less than two hours! More
This is the only Jeep dealership that I will go to. Jason and Kyle have helped over the past year with service and any issues! I appreciate the whole team!!! Thanks! Jason and Kyle have helped over the past year with service and any issues! I appreciate the whole team!!! Thanks! More