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Videon Chrysler Dodge Jeep RAM - Service Center

Newtown Square, PA

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131 Reviews

131 Reviews of Videon Chrysler Dodge Jeep RAM - Service Center

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August 21, 2019

Consistently Excellent Service The only Jeep dealership I’ll take my Jeep to, excellent service every time. Have been going there for over 6 years and have never had an issue. Alway More

by Slimjim0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Biddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Churchill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Iovino
August 15, 2019

100% disappointed Have a 2018 Gr. Cherokee SRT .. it sprung a radiator & oil leak . Called Videon for Service , & was told I had to wait FOURTEEN days to get servic More

by BaddRobot
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
NONE
Aug 15, 2019 -

Videon Chrysler Dodge Jeep RAM responded

JR - I'm sorry to hear you did not have a good experience during your interaction with our dealership. Unfortunately, we are currently booked out about two weeks. Our service department is one of the best in the area. We ranked 3rd in the entire business center in service advocacy which is based off of actual customer feedback. And the business center consists of Chrysler Dodge Jeep and RAM dealerships in Pa, NJ, De, Va, Md and WV. Because of this, most of our customers bring their vehicles here for service. We also have a huge amount of service customers that have purchased their vehicles at competing dealerships but prefer to come here because they know that they will have a great experience and that their vehicle will be fixed the first time. That being said, we still aim to give 100% of our customers a great experience 100% of the time. Please email me at matt@videon.com to let me know exactly what happened and I will see if I can book you an appointment sooner. Your feedback would be very much appreciated. I look forward to talking to you soon.

Aug 15, 2019 -

BaddRobot responded

Ha .. I HIGHLY doubt that . I dont care what you think youre Rated .. your Rating is in the RED with me & other SRT Owners now since this has been posted , since I belong to an SRT Club . I now have to drive all the way to Cherry hill Jeep to get Elite Service as your Deparment is so small, it can only handle a few cars a day & is STILL TEN to FOURTEEN days behind everybody else . tsk tsk .. SMH !! & thats it Folks .. you heard it here 1st .. CHERRY HILL JEEP is the PLACE to go for Hellcat, SRT, & Trackhawk ELITE Service !! Tell Chris, the Service Manager at Cherry Hill Jeep, JR sent you !!

July 30, 2019

Body work on Hyunda Ioniq Although we were afraid the car was totaled, this dealership’s body shop did such a great job that it’s impossible to tell there was any damage at all More

by JMcG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Renzulli
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 10, 2019

Vision service department. I used the express service for my oil change and overall inspection. The wait was very short, and the staff gave top notch service. I would not hesi More

by Pingman9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Biddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 22, 2019

Videon provides great service Joe in the service department provides great customer service. He is always the first person to greet me when the open up in the morning. With a smil More

by Bill S
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Biddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 17, 2019

Service on3/11 As always Joe Biddle was very helpful and explained everything before the service was started. I will be back for additional services on my300 as they More

by JGB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Biddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 18, 2018

I’m for quick oil change Had me in an out on a busy Saturday for service. Helped advise me on the urgency to get the H/VAC system looked out before my time expired on the warr More

by DBIDD19
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Biddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 12, 2018

Great Dealership I have never had a problem that they couldn't fix! This dealership is by far the best I've ever dealt with. Everyone here is friendly, always makes More

by GUESSMYGUESS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Biddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Ochrymowicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 11, 2018

5-Star Treatment Great Service experience. Very professional. Quick. Great value and respect for customer’s time. Will certainly return for all of our service needs. T More

by MZIMM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Biddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Cox
December 08, 2018

Outstanding service Dept. Had my three year old Grand Cherokee in for state Inspection and an oil change. While in the shop, a manufacturer recall was also taken care of. More

by KILRBEAS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Biddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
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