Videon Chrysler Dodge Jeep RAM - Service Center

Incredible Experience! Mat and the service team at Videon took great care of me when I had issues with my Chrysler Town & County minivan. As it turns out, I needed a new tra Mat and the service team at Videon took great care of me when I had issues with my Chrysler Town & County minivan. As it turns out, I needed a new transmission for my van but Mat and the rest of the service staff couldn't have more accommodating and helpful. In addition to the great work, Mat would call and give me frequent updates completely exceeded my expectations in terms of time. They turned an inconvenient situation into a great resolution! Thank you again team Videon. More

Customer for Life Some companies still know what it means to deliver superior customer service. Videon Jeep is one of those companies. I purchased a certified pre-own Some companies still know what it means to deliver superior customer service. Videon Jeep is one of those companies. I purchased a certified pre-owned 2014 Jeep Grand Cherokee Limited 6 weeks ago. I had a great experience purchasing the car from Nick – they took great care of me and really made me feel valued as a customer at the date of purchase. They delivered that same great service again when my “new” car broke down in Asheville, NC two weeks ago. My Jeep started to overheat coming through the mountains late on a Saturday night. After getting it to a local service center first thing on Sunday morning I came to find out that I had a cracked radiator. Obviously, that news was not received very well and I was nothing short of furious! The local Jeep Dealership was not open, neither was Videon, but Videon did have a text service on their website. My girlfriend shot off a text message, we explained that it was an emergency and needed a phone call immediately. We received a phone call from one of their managers, Jim, on a Sunday afternoon as he was grocery shopping with his wife! He took some time with us and let us know that he would have someone reach out first thing Monday morning. My girlfriend and I had to get home by Monday and could not stay in NC until the car was fixed. We took a huge gamble and rented a car, drove home, and decided to go talk to Videon directly on Monday morning. We sat with the owner, Steve Videon, and again, he could not have been more helpful. Steve told me to get him all of the receipts from our trip and he would get them taken care of for us and he would send someone down to drive my car back for me. He delivered that resolution before I ever had to ask for it. Steve and the rest of the Videon team understood how stressful our weekend had been and made sure to do their best to remove the stress from the rest of the process. I was given a rental for the week, reimbursed for my expenses, and again – felt like a priority to Videon. I can say with a smile on my face that the team at Videon not only gained a customer for life, but they also gained a very vocal advocate that will send as many people to them as possible. Thank you for making an extremely stressful experience as close to stress free as possible! More

missing key Bought a new truck in April 2014 only came with one key was promised would come in and they would program it and they would call me when it came in. T Bought a new truck in April 2014 only came with one key was promised would come in and they would program it and they would call me when it came in. Three weeks later I called them and the key not come in. I forgot to hound them to do there job. then on 4/2/15 I still have no spare key and local garage locked my truck with the key in it. Finally got into the truck and call Videon today and they want me to make an appointment for the key they owe me and the first time they have available is in two weeks. I will pay for the spare key and my next truck will not be bought from this dealer. Called another Dodge dealer and will have the key today including programing Up date 4/8/15 John Taylor called me a half hour after typing this and he got me the owed key and took care of everything that same day. John was a great help but it should not have gotten this far. Because of Johns help I may consider this dealership for my next truck More

Recall The service guys here are great! We dropped off a Jeep for a recall on Thursday night, and it was finished by 2:30 the following day. Big shout out to The service guys here are great! We dropped off a Jeep for a recall on Thursday night, and it was finished by 2:30 the following day. Big shout out to Bob Sundo, the service Tech for taking care of us so quickly. -West Chester AutoHaus More

Auto body shop During the last snow I had a minor accident in our one year old can we bought at Videon! Because of the excellent sales experience I drove an hour and During the last snow I had a minor accident in our one year old can we bought at Videon! Because of the excellent sales experience I drove an hour and half back to Videon knowing I could trust not just the work but the people. Again I was not disappointed! They made it so simple and incredibly fast! The car looks brand new. I will never go anywhere else!!! More

Five Star Service Dept I travel an hour from Delaware to get to Videon for the five star service dept, it is second to none. I have owned a Ford, a Mercedes, a Dodge, a Chev I travel an hour from Delaware to get to Videon for the five star service dept, it is second to none. I have owned a Ford, a Mercedes, a Dodge, a Chevy, a Honda and never have I encountered the mechanical expertise that I have at Videon. I don’t know how and where their technicians train, but they can diagnose and fix anything. I went to five different dealerships to fix a brake problem, this went on for one solid year to no avail. My first time at Videon, three years ago, the tech diagnosed and fixed the problem in an hour. Bob Sundo, the service advisor I deal with, creates an experience, by far the most professional, honest and direct, drama free communication I have ever experienced at any car dealership. He keeps me coming back now for three years. The turn around time in the service department is fast and appreciated for busy professionals like myself. In fact we have two SUVs, one Chrysler, one Chevy. Anyone can sell you a car, but not everyone has the expertise to service it. We will be trading in our chevy this year for a dodge. Janine, the front receptionist is warm, kind, and the best customer service agent I have ever encountered anywhere. More

Awesome Dealership - Only Second to their People and Service I am a "hard grader", as I have worked within a Client services industry myself for about 20 years now, so I am probably more sensitive to the level o I am a "hard grader", as I have worked within a Client services industry myself for about 20 years now, so I am probably more sensitive to the level of service (both people, process and product). I decided I wanted a Jeep Grand Cherokee Overland Edition for simple reasons - quality, weather versatility, comfort features and last but not least, attractive styling and their recently reengineered models. Obviously, I need service on the vehicle, so I looked around and picked one close to my home in Media, PA. I found a literal gem of a dealership and wanted to share to help others seeking a solid service environment. I find more times than not, it is sincerely difficult to locate a good place with the right service oriented people and a quality product etc. Videon is hands down the BEST car dealership I have ever had the pleasure of working with - and yes, I said pleasure. Here are some of my own personal and specific reasons: 1) I genuinely feel they respect and value me as a Customer - they are very polite and courteous 2) They treat me with fairness and focus on how to help - not try to up-sell or hassle me 3) Their facilities are clean, modern and pleasant to visit - they also have a nice waiting lounge 3) The staff are eager to offer meaningful promotions to help you save money (e.g. oil change bundles, etc.) 4) Their service department is very fast and solve issues the first time 5) Just a little factoid - I did NOT buy my Jeep Grand Cherokee there, but you would never know it with how service oriented they are to my wife and I Their Sales staff are really friendly and informative too. One time last fall, while waiting on an oil change, I was looking at the newest version of my vehicle and noticed it now came in a diesel version too. Even though I was clearly not going to buy, one of their sales folks spent upwards of 15 minutes with me to share some of the new features and also help me better understand how to determine if going diesel would be beneficial / practical or not. I thought that was great and plan with 110% certainty that I will be going to Videon for my new Cherokee when it's time to buy again. I have no reason to share this information except to praise Videon and help other consumers. What made me think to do a write up is simple - I received an email to survey their performance after a visit I had yesterday. Given 25 years of driving cars (buying / needed service for them), I realized how at home I feel with the Videon team and wanted others to know they are there. Great job Videon keep up the great work! More