Videon Chrysler Dodge Jeep RAM

Best overall Dealership experience I have bought a lot of cars/trucks in my time, and I used to sell cars for a few years in one of my previous lives so I know the deal... Videon is I have bought a lot of cars/trucks in my time, and I used to sell cars for a few years in one of my previous lives so I know the deal... Videon is by far the very best overall dealership I have done business with, which is why I have bought 4 from them in the last few years ( My last purchase a 2015 RAM last week ). My sales person Phil Snyder was excellent. He is very knowledgable about the products he sells, and goes above and beyond the call of duty to help. I could tell he genuinely cares, and wasn't just going through the motions. Jim Ballezzi was instrumental in getting my deal done, could not have done it without him. Thanks Jim!!! Allsison in the finance department was great going over my lease. Steve Videon - the owner is routinely on the showroom floor and thanked me personally for my business. THE OWNER, where does that happen, ahhh, no where but there. Talk about customer service, nice touch Steve, THANK YOU!!! More

Customer for Life Some companies still know what it means to deliver superior customer service. Videon Jeep is one of those companies. I purchased a certified pre-own Some companies still know what it means to deliver superior customer service. Videon Jeep is one of those companies. I purchased a certified pre-owned 2014 Jeep Grand Cherokee Limited 6 weeks ago. I had a great experience purchasing the car from Nick – they took great care of me and really made me feel valued as a customer at the date of purchase. They delivered that same great service again when my “new” car broke down in Asheville, NC two weeks ago. My Jeep started to overheat coming through the mountains late on a Saturday night. After getting it to a local service center first thing on Sunday morning I came to find out that I had a cracked radiator. Obviously, that news was not received very well and I was nothing short of furious! The local Jeep Dealership was not open, neither was Videon, but Videon did have a text service on their website. My girlfriend shot off a text message, we explained that it was an emergency and needed a phone call immediately. We received a phone call from one of their managers, Jim, on a Sunday afternoon as he was grocery shopping with his wife! He took some time with us and let us know that he would have someone reach out first thing Monday morning. My girlfriend and I had to get home by Monday and could not stay in NC until the car was fixed. We took a huge gamble and rented a car, drove home, and decided to go talk to Videon directly on Monday morning. We sat with the owner, Steve Videon, and again, he could not have been more helpful. Steve told me to get him all of the receipts from our trip and he would get them taken care of for us and he would send someone down to drive my car back for me. He delivered that resolution before I ever had to ask for it. Steve and the rest of the Videon team understood how stressful our weekend had been and made sure to do their best to remove the stress from the rest of the process. I was given a rental for the week, reimbursed for my expenses, and again – felt like a priority to Videon. I can say with a smile on my face that the team at Videon not only gained a customer for life, but they also gained a very vocal advocate that will send as many people to them as possible. Thank you for making an extremely stressful experience as close to stress free as possible! More

Bought my first car! I want to give a BIG thank you to Nick Diguiseppe and the team at Videon. I bought my first car there and I got everything I expected! I bought a 2013 I want to give a BIG thank you to Nick Diguiseppe and the team at Videon. I bought my first car there and I got everything I expected! I bought a 2013 Dodge Challenger and it is everything that Nick said it would be. Nick and the team helped me through everything and everyone was very patient and easy going. I would recommend anyone looking to buy a car to Videon! More

Quick and Painless It was time to replace the family minivan and after plenty of research, we decided on the Chrysler Town and Country. I had visited a nearby "mega-dea It was time to replace the family minivan and after plenty of research, we decided on the Chrysler Town and Country. I had visited a nearby "mega-dealership" and did not get the attention I deserved. When searching online through truecar.com, I was contacted by Jim Ballezzi with a great price on the color and options we wanted via email. I stopped into the dealership later that day and was put in contact with Steve Pealer in Sales who walked me through the Town and Country's many features. We worked out and agreed on a trade-in price for our current van, finished the paperwork and I left a few hours after arriving in a brand new vehicle! Videon made the car buying experience much more positive - not to mention quick and painless! More

Couldn't be happier I was looking for a 2015 Durango Limited and was referred to Kevin Roman by friends. Thought I had settled on a vehicle on the lot until I talked to I was looking for a 2015 Durango Limited and was referred to Kevin Roman by friends. Thought I had settled on a vehicle on the lot until I talked to the Mrs. Talked to Kevin but he wasn't able to find anything that matched our criteria so we placed an order. Kevin made the process as painless as possible and Videon's pricing made for a 'haggle-free' experience. Couldn't be happier with the purchase! Thanks Kevin! More

Brought my 1st Jeep! I had already researched and new exactly the car I wanted. I decided to go to Videon after having an unpleasant experience at another Jeep dealership I had already researched and new exactly the car I wanted. I decided to go to Videon after having an unpleasant experience at another Jeep dealership. When I called to find out if the vehicle I wanted was still available, I was connected to Steve. Steve was courtesy and professional and was able to answer my question right away. I scheduled a test drive and when I arrived the car was ready to go. I scheduled to come back to make my purchase two days later and everything was ready as promised. My husband and I felt that Steve was very upfront and straightforward. He did not play the "car salesman game" of trying to get me to buy what he wanted to sell. There were no gimmicks or frequent trips to the manger! This was the most pleasant car buying experience that we've had! I would recommend Videon and Steve to anyone. More

Positive experience. Purchased a used SRT Challenger after searching for weeks for the right car. Staff was honest and helpful. Car was exactly as described and the deal w Purchased a used SRT Challenger after searching for weeks for the right car. Staff was honest and helpful. Car was exactly as described and the deal was fair. No complaints or issues at all. More

missing key Bought a new truck in April 2014 only came with one key was promised would come in and they would program it and they would call me when it came in. T Bought a new truck in April 2014 only came with one key was promised would come in and they would program it and they would call me when it came in. Three weeks later I called them and the key not come in. I forgot to hound them to do there job. then on 4/2/15 I still have no spare key and local garage locked my truck with the key in it. Finally got into the truck and call Videon today and they want me to make an appointment for the key they owe me and the first time they have available is in two weeks. I will pay for the spare key and my next truck will not be bought from this dealer. Called another Dodge dealer and will have the key today including programing Up date 4/8/15 John Taylor called me a half hour after typing this and he got me the owed key and took care of everything that same day. John was a great help but it should not have gotten this far. Because of Johns help I may consider this dealership for my next truck More

awesome power wagon the staff at Videon went out and found the truck I wanted with no questions asked. I can't say enough great things about the ownership and staff. I the staff at Videon went out and found the truck I wanted with no questions asked. I can't say enough great things about the ownership and staff. I have bought many trucks from them and will continue to recommend them to everybody I know. More

Picking out the perfect new car for me with Nick DiGiusseppe I had previously bought a Dodge Grand Caravan from this Videon Dodge dealership. I loved this car but it had 135,000 plus miles on it and I waned ano I had previously bought a Dodge Grand Caravan from this Videon Dodge dealership. I loved this car but it had 135,000 plus miles on it and I waned another car with less mileage. Nick DiGiuseppe sold me the Caravan 13 years ago and I was fortunate enough to have him find me a new perfect car. He found me the perfect car with low mileage , sunroof and other fun extras. I have had the car for a month now and I am still very happy with my choice. Nick worked out a trade in for my Caravan and secured a loan for me that was very manageable. I have always had confidence in this dealership for their service and still do! I always recommend Videon Dodge to friends and I also recommend Nick. He is very funny and works hard to find you the right car. I always leave there knowing I went to the right dealership. More