Videon Chevrolet of Phoenixville

Excellent service, great people Brad Moyer, the service manager, always will go out of his way to make sure the customer is satisfied, not only me, but with EVERY customer in the wai Brad Moyer, the service manager, always will go out of his way to make sure the customer is satisfied, not only me, but with EVERY customer in the waiting room. Scott & Drew are the service advisors, and they always try to get to the root of any issues the customer may be having. Their mechanics (I usually deal with Al or Dennis), have been with Kelly for MANY years - so they are ALWAYS familiar with MY vehicle (and chances are with MANY returning customers). I have been a customer of Kelly Chevrolet (and service) for almost 20 years, and I always tell ANYONE who is in the market for a Chevy, to go to Kelly (plus my salesman Matt Gariti has also been there a VERY long time). You won't be disappointed, unless you don't go! More

Pleasant and courteous workers I am a middle age adult and have gove to numerous dealers and car repair shops over the years. I return to Kelly because they are pleasant and courte I am a middle age adult and have gove to numerous dealers and car repair shops over the years. I return to Kelly because they are pleasant and courteous, in contrast to some other places which made me feel cheated. Next time I need car service, an inspection, or a new car, Kelly is right their on top in my mind. More

Top notch sales and service I couldn't be happier with the sales and service departments. I'm happy with my equinox and would recommend Kelly to family and friends! I couldn't be happier with the sales and service departments. I'm happy with my equinox and would recommend Kelly to family and friends! More

USED CAR EXPERIENCE THE SALESMAN MATT GARITI WAS VERY GOOD. WE WERE IN THE MARKET FOR A FIRST TIME CAR FOR OUR SON AND HE HELPED EVERY STEP OF THE WAY. WE BOUGHT A QUAL THE SALESMAN MATT GARITI WAS VERY GOOD. WE WERE IN THE MARKET FOR A FIRST TIME CAR FOR OUR SON AND HE HELPED EVERY STEP OF THE WAY. WE BOUGHT A QUALITY USED VEHICLE AT A VERY, VERY FAIR PRICE. THE SERVICE DEPARTMENT DID A GREAT JOB GETTING IT IN GREAT SHAPE. GREAT JOB KELLY CHEVROLET!!!! More

Stephen Kelly & salesman Matt Gariti Those 2 went above & beyond to satisfy my wife & me, with the service of the buying experience. I would recommend this dealership to my friends & fami Those 2 went above & beyond to satisfy my wife & me, with the service of the buying experience. I would recommend this dealership to my friends & family. More

They didn't have to .... but they did! A special thank you to Brad, Drew and Scott in the service team for helping me with my power steering problem. They were quick at getting me in. The A special thank you to Brad, Drew and Scott in the service team for helping me with my power steering problem. They were quick at getting me in. They were able to assist me with the problem and rectify the situation for us. More

Bad corvette services My most recent service experience at Kelly Chevrolet was very disappointing. First I am very sad because the service I received at the dealership wa My most recent service experience at Kelly Chevrolet was very disappointing. First I am very sad because the service I received at the dealership was great and I felt very secure about my cars being serviced/inspected there. Having moved back to the Philadelphia area in 2012 from out of state and having more than one car, I was always quite pleased with the service and personal attention I received at Kelly Chevrolet in Phoenixville. This however was not the case this last time when I bought my corvette in for state inspection. I bought my car in for an afternoon inspection and as always, I was going to wait for my car. I parked my car, checked in at the service counter gave him my info and keys. After about 5 minutes and looking at a new truck on the lot, I saw a service tech get in my car and take it to what I thought was right to the his service bay in back of the building. Not thinking twice about it, I proceeded through the customer waiting area to the show room to look at the corvettes on their showroom floor. After about 10 minutes of viewing the new cars, I proceeded back to the service area to see where my car was. I first did not notice my car near any of the service bays near visible from the customer waiting area so I then walked outside to the back garage hoping to see my car there. When I arrive in the back, I did not see my car, however a tech asked me if I needed any help. I told him I was looking for my car. He politely said go the service desk and he will help me. I thought my car may have been driven to anther garage on the opposite side of the building. I therefore walked back though the show room out the front of the dealership and to the opposite side. To my surprise, my car was not to be found. I then decided to walk back to where I originally started. This time my car was parked in the corner service bay next to the garage door. The next thing I heard was another Tech ask me if I needed something, I asked where my car went! He replied smartly, “He took it for a test drive!” I replied “They never took any of my other cars for a test ride before!” He then stated “They have too, they need to check the odometer and they been doing it for fifty years. “ He told me to go wait in the customer area. Now being curious, I was going to watch my car. I stood outside the garage door to watch my car. After about 3 minutes the tech decided to close the garage door on me! This is what got me mad! I have 2 corvettes, and numerous other vehicles which I have bought to the dealership for inspection. Never has the tech driven any of my vehicle beyond the parking lot to the service bay. The previous techs handled all my vehicles with kit glove care and I never had worries of the horror stories of tech and test drives and has my eyes were on my vehicle for most of the servicing. This is why I have not had any hesitation to bring my cars to the dealership. They were always friendly and I felt secure about leaving my car with service tech. I did voice my concern with the owner/general manager and he did check into the situation and said he was sorry to be losing my business and acted as if I was a sixteen year old worried about losing my bicycle. As a corvette owner and as dealership who wants to service corvettes, I feel there “the sense of security “with your car is very important to all corvette owners. My 2003 Zo6 has only 11K miles and is in the same condition as the day I picked it up at the NCM museum in Bowling Green, KY. Again having been to dealership numerous times before, the trust of leaving my car with Kelly dealership is now questioned and the caviler attitude about customer satisfaction. There are plenty of other GM dealerships willing and able to get my business. More

I Love Kelly Chevrolette! My car was serviced in a timely fashion. They were courteous and friendly. They also updated my car radio. They have a nice waiting room, offering goo My car was serviced in a timely fashion. They were courteous and friendly. They also updated my car radio. They have a nice waiting room, offering good coffee and television! More

fast and great service EVEN THOUGHT I LEASED MY 2015 SILVERADO FROM ANOTHER DEALER THEY TREAT ME THE SAME AS ALL THERE CUSTOMERS, WITH FRIENDLY COURTEOUS AND FAST SERVICE EVEN THOUGHT I LEASED MY 2015 SILVERADO FROM ANOTHER DEALER THEY TREAT ME THE SAME AS ALL THERE CUSTOMERS, WITH FRIENDLY COURTEOUS AND FAST SERVICE. THERE SERVICE AREA AND WAITING AREA FOR A GARAGE IS SO CLEAN AND IMMACULATE. YOU KNOW YOU CAR IS TREATED THE SAME. More

Poor Experience All Around Worst customer service I have ever experienced. Can never get ahold of anyone and getting calls returned is almost non-existant. Promises made were br Worst customer service I have ever experienced. Can never get ahold of anyone and getting calls returned is almost non-existant. Promises made were broken and they gave us false information. Took weeks to get deals together and we bought TWO cars from them at the same time. They historically only sell about 20 cars a month so you would think they have timr to call their ciustomrs2 By far the worst dealer experience I have ever had and I have bought from no less than 10 dealerships. Completely regret taking the horrible deals we got from them, they did not try to take care of our needs. I highly recommend NOT using this dealership. I will never deal with them again More