Victory Toyota of San Bruno

Poor Customer Service by Nonie Mabini in the Service Depart I have also submitted this issue to Better Business Bureau. I wanted to file a complaint against Nonie Mabini. We purchased our brand new Toyota Co I have also submitted this issue to Better Business Bureau. I wanted to file a complaint against Nonie Mabini. We purchased our brand new Toyota Corolla 2015 with Melody Toyota 2 years ago. At that time we were convinced by the sales manager to get the service warranty where we would get our car serviced till it reached 70k miles for every 5k miles. We paid close to 3K for this service. My car's mileage had reached 65k this past week so I took it in to be serviced. I have been dealing with Chris who used to be the service manager at the san bruno location. When I reached there I found out Chris was no longer with the company and I had been assigned to Nonie Mabini. Nonie went and inspected my car and came back and told me that my 3 tires were bald and needed to be replaced, he quoted my $900+ for the 3 tires. I told him that I will just get my car serviced and will shop round for the tires prior to replacing it. Nonie got frustrated with the fact that I wasn't buying tires from him. He told me that i should cancel the service for my car because there was nothing for them to do since they don't rotate bald tires and that's what they were supposed to do. I asked him again are you sure there is nothing else that you will be doing other than rotating the tires and he said we also check the fluids and other stuff. I told him that I would like to get those done. I paid almost 3K for the extended warranty and I had the full right to get my car serviced. Does Melody Toyota sell extended warranties to their customers just to tell them to cancel their service, can someone please tell me why am I paying all that money if I am to be told to cancel my services? This is totally unprofessional and fraud. I told him I would also liked to get my car vacuumed which was part of the package of the service plan, he seemed pissed and gave me an attitude as if he was doing me a favor when I had actually paid for this service upfront. I dropped the car for service around 130pm and he said it will be ready by 5pm since they were really busy which I was fine with. My appointment was for 2pm. Around 3:40pm Nonie calls me and tells me that the car is ready for pick up. I asked him if he rotated my tires and he said no with an attitude repeating the same message that they don't rotate bald tires. When I reached there I found out that he was gone for the day and despite having a warranty, I had an invoice to pay. I told the receptionist that I had an extended warranty and I shouldn't be billed, she than had another service manager look at my account. She found out that Nonie had added the wrong service code to my account. I already had wasted 30minutes in resolving all this issues, the experience was really frustrating. When I got to my car I noticed that Nonie had also NOT got my car vacuumed as I had requested. Either he has really bad customer service skills or he was a in a rush to leave. Whatever it was I was really pissed at him because before the service manager, Chris that I dealt with was very professional and caring and here I was dealing with an unprofessional and disrespectful worker who called himself a manager. He definitely didn't have any work ethic and he probably thinks he is too good. What he didn't realize is that he is just a xxxx employee and these same customers are the reason why he is working at that dealership. He is NOT doing the customers any favor by attending to them, he is being paid by them, the customers are the reason why he is there and they are also the reason why he is getting a paycheck. I would really appreciate if someone professional from Melody Toyota Service Department will look into this matter. If I am being treated this way by him than I am positive he is treating other customers in the same manner. If there are cameras there than roll the footage and have the management witness his attitude. I am going to post this issue on as many social media websites and expose his unprofessional act so that he doesn't repeat this ever again to anyone if he has any self respect. Also if Melody Toyota has issues getting our cars serviced than they shouldn't be selling the extended warranty to their customers. Am glad I will be done after my last service so that I don't have to deal with person ever again. There are PLENTY other places who will be able to serve us better professionally. Its employees like Nonie that makes businesses lose their customers. I will appreciate if someone could get back to me. More

Yaris Purchase Brandon was great, time was flexible, and quick to respond to any questions I had. Bought a Yaris IA and went smoothly. I couldn't bring my car home t Brandon was great, time was flexible, and quick to respond to any questions I had. Bought a Yaris IA and went smoothly. I couldn't bring my car home the same day but they gave me a loner car and Brandon delivered the car to me. More

Day long oil change I brought my car in to Melody at 7:30am for an oil change and a quick inspection. Service Manager Barry took down the info and said it should be read I brought my car in to Melody at 7:30am for an oil change and a quick inspection. Service Manager Barry took down the info and said it should be ready by mid morning. I finally get called at around 3:30pm and Barry informs me I will need differential fluid change and new rear struts to the cost of $1600. I asked about the oil change and he said that's on the radar and there is corrosion on battery. I turned down the struts and stated to finish the oil change and clean the battery. Barry was not communicative in calling me at noon to tell me my car will not be ready for another 3 hours and that the person doing inspection had other cars in front of mine to look at even though I was one of the first few there in the morning. If customer satisfaction is one of their primary goals I certainly did not experience it. What a downer. More

Worse Dealer with Bad Attitude My wife and I are trying to buy a Toyota SUV either Highlander or Sequoia last week from Melody Toyota. She test drive Highlander first and didn't fee My wife and I are trying to buy a Toyota SUV either Highlander or Sequoia last week from Melody Toyota. She test drive Highlander first and didn't feel comfortable. We asked sale man if we can test drive Sequoia and the sale man refused us and told us his manager said we can test drive it if we are buying it, he doesn't want his new Sequoia add more mileage on it unless we are buying it for sure. Both of us immediately walk out that dealer. Stay away from that dealer. More

SNAKES SNAKES SNAKES Stay very far away from these guys. As a woman, they not only undermined my opinion by consistently telling me "I didn't know what I was doing". Stay very far away from these guys. As a woman, they not only undermined my opinion by consistently telling me "I didn't know what I was doing". They also attempted to assert themselves physically to make me feel "small" and "submissive". These guys are the absolute worst. I can't believe I wasted so much time at their dealership. They were non-communicative, terrible at customer service, and generally chauvinists. I ended up going to Toyota Town in Stockton. I was treated with respect and they had excellent customer service. I purchased my new SUV - cash in hand. You guys are fools Melody. Hopefully this is the last time to treat an educated woman with such little respect. You missed out on a quick sale. More

We bought a van a month ago and the check engine light came on. We called Melody Toyota about this and they totally welcomed us back to find out what the problem was with the van. We jus contacted them came on. We called Melody Toyota about this and they totally welcomed us back to find out what the problem was with the van. We jus contacted them yesterday and they took my van and put us in a rental for the time being. They are quick to assist! Speedy follow up! Great customer service! Chris Knight and Brandon made me feel like family from the moment i pulled into the parking lot. Its crazy, as soon as I got there, they were already waiting to help me! Excellence, respect, friendliness, and their willingness to help put my family in a safe and reliable vehicle has just reaffirmed that choosing Melody Toyota was one of the best choices I ever made! Truly recommend them to anyone looking to buy a vehicle or even to service your vehicle. Big Thank you Melody Toyota from my family to your family! More

Service was pretty good. I've got answers to my questions. Salesman invited me to the office and provided good consultation about prices. I had plan to sell my old car, but i didn't get the price w questions. Salesman invited me to the office and provided good consultation about prices. I had plan to sell my old car, but i didn't get the price which i expected. More

Recently I visited this dealer in order to choose a new car, but I couldn't! Service was bad, sales person didn't answer my questions and there was no help from him. car, but I couldn't! Service was bad, sales person didn't answer my questions and there was no help from him. More

If I could rate 0 stars, I would. I called today to ask If I could rate 0 stars, I would. I called today to ask about a 2000 Lexus ES300 they had advertised on cars.com. I was put through to Robert who in If I could rate 0 stars, I would. I called today to ask about a 2000 Lexus ES300 they had advertised on cars.com. I was put through to Robert who interrupted my every other word. I continued speaking with him because I was very interested in the car and had spent a fair amount of time researching the year/model for reliability. He assured me the car had not been sold and suggested I call his cell phone before heading over to make sure it was still there before I drove all the way down (I was coming from Concord). I did as he suggested and called his cell phone and he again confirmed the car was still available. I spent 45 minutes driving down there and when I got there, another man tried to help me. I let him know who I was waiting for and the car I was interested in. It turns out this gentleman (not Robert) was the manager. First he tried directing me to a Lexus SUV (not the ES300). Then he directed me to the ES330. Seriously, if you're the manager, shouldn't you know what a Lexus ES300 looks like?? Then he tells me the car is sold. Now I'm pissed. I called Robert and he assures me the car is still there and he's sending over one of his associates. His associate arrives and tells me the first salesperson I spoke to was the manager and if he says the car is sold, then it is sold. That's just fantastic. I tried calling Robert again and suddenly he doesn't pick up the phone. His associate tries calling him with the same result. Then he tries paging Robert (he was in a different lot) and still Robert will not answer. Thank you Melody Toyota & Robert for wasting an hour and a half of my time. Was the car ever available or were you just looking to pull a bait & switch? I'm tempted to call the BBB to investigate... More