Victory Toyota of San Bruno

Dong is very helpful and explains very clearly on the process and conditions of the car process and conditions of the car More

There was no notice of completion of the service and tried calling/texturing many times and no reply at all. I waited over 10mins on calling and never got through. I just need to go there to find my car tried calling/texturing many times and no reply at all. I waited over 10mins on calling and never got through. I just need to go there to find my car is ready or not. More

EXCELLENT! Manager Cliff and all staff go beyond my expectations. I'm grateful for everything they do.! Manager Cliff and all staff go beyond my expectations. I'm grateful for everything they do.! More

That's good, but I've only bought the car for 15 days, and there are other lights on. Go for testing. I will be charged 275 for testing. and there are other lights on. Go for testing. I will be charged 275 for testing. More

Diem and Chris were very professional and helpful in getting warranty work done. They went above and beyond to make sure that we were able to get a rental while the work was being done. I also appre getting warranty work done. They went above and beyond to make sure that we were able to get a rental while the work was being done. I also appreciated that the service technician took video footage to back up their results. I think it helps create an air of transparency and should be continued. More

Martin was an exceptional person and he went above and beyond to ensure customer satisfaction beyond to ensure customer satisfaction More

No cooperation,no communication after 3weeks of phone call.very unprofessional.message and phone call was never returned call.very unprofessional.message and phone call was never returned More

The team work at San Bruno are amazing. Miguel was very helpful on my decision to get my new car. I'm very satisfied. Miguel was very helpful on my decision to get my new car. I'm very satisfied. More

The service advisors are nice but not sure if service tech is too lazy or just incompetent. I came in with wire and liner damage due to debris from the highway for my Toyota Supra.. I usually get repairs tech is too lazy or just incompetent. I came in with wire and liner damage due to debris from the highway for my Toyota Supra.. I usually get repairs done at a performance shop but this time they recommended I go to a Toyota dealership because my car may need reprogramming/recalibration. I told the service advisor and tried to give them the report the performance shop did but he insisted the tech will do a through inspection and diagnostic report. I still gave them a copy of the report from the performance shop before I left. The car was dropped off Tuesday... on Thursday I get an update saying the car only needed new liners and no wiring damage was seen. You didn't even need to take the tire off to see this exposed wire... When I called services they said the service advisor that was assigned to my car was off, so I asked to speak to their service manager. The service manager said they will have the master tech check again and give me an update in the afternoon... 24 hours pass and no update from anyone. Either Friday or the weekend, I get a confirmation from the service advisor saying they don't see any wiring damage. At this point I'm frustrated... how can you not the broken wire with exposed copper right in front of you. How do you expect me to trust this department to repair my car properly. I call another dealership and ask for their Supra master tech and they said they'll take the car from Victory once they call them. The other dealership confirms Victory will release the car to them. A few minutes later I get a call from Victory asking why I'm asking another dealership to take the car. I told them I'm not happy with how they're working on my car... Then they tell me but we got the wiring parts for my car. I asked so what's the part number, service advisor said the parts specialist is gone for the day... Ahh so magically they know how to fix my car... yeah right... 100% not trusting this place to work on my car or any other cars. More

Service was good, I did drop in for oil change, wait was a bit long, but everyone was very friendly and courtesy!!!! I like Victory verse other dealerships I’ve been to a bit long, but everyone was very friendly and courtesy!!!! I like Victory verse other dealerships I’ve been to More