Victory Toyota of Midtown

Habeeb was patient and helpful. No pressure sales! Nice guy and generous with his time. Juan Barrera was patient and thorough explaining the paperwork we filled out. Overall the bes No pressure sales! Nice guy and generous with his time. Juan Barrera was patient and thorough explaining the paperwork we filled out. Overall the best car purchasing experience we could ask for. Would highly recommend Victory Toyota! More

I do like the new place. Herman is a nice person. Also I meet Hugo he also is a nice person. Herman is a nice person. Also I meet Hugo he also is a nice person. More

I have a safety concerns. In two of our previous car care visits, it appears that Victory Midtown staff did not properly tighten the lug nuts on one of our tires. Both times In two of our previous car care visits, it appears that Victory Midtown staff did not properly tighten the lug nuts on one of our tires. Both times we identified the problem while on the road on a two hour commute. We were fortunate on both occasions that we didn’t get into an accident, and we can now tell the story. The first time it happened my husband reported it to Victory. The second time it happened, he reported and asked the service manager that it be investigated. At that time, the service manager apologized, agreed that he would investigate it, and as compensation we would have our next car service done for free. Apparently, the new service manager said that there is no record of the complementary offer so he compromised with a discount. But what is worse, the current service manager said that the previous service manager claims that he doesn’t recall the “lug nut” incidents. So now I wonder if the previous service manager actually investigated the matter! Which is a safety matter! When mistakes are made, a manager needs to investigate it so to find the problem(s) in the system so that changes can be made to prevent it from happening again. Just because nothing happened to us, it’s still a serious matter. And that why I rated you guys low. More

The new location is ridiculously spacious and clean! Customer services is outstanding and our service guy German was very helpful and polite. I’m glad I purchased my 2024 grand highlander with Victory T Customer services is outstanding and our service guy German was very helpful and polite. I’m glad I purchased my 2024 grand highlander with Victory Toyota! I will continue going for my vehicle’s service and maintenance. More

The new waiting room is comfortable while waiting. The service team makes sure you get what you need for your vehicle. I’ve always felt you get good service at a fair price. The service team makes sure you get what you need for your vehicle. I’ve always felt you get good service at a fair price. More

Friendly staff. They gave me a clear explanation of what needed to get done. They took care of an issue I had with one of the car sensors. I chose to wait and did fo They gave me a clear explanation of what needed to get done. They took care of an issue I had with one of the car sensors. I chose to wait and did for about 3 hours. I was kept informed on what was happening! More

They were very professional and my service was completed in a timely manner. Love the new center. It is very clean and inviting and has so much space to comfortably seat the customers. in a timely manner. Love the new center. It is very clean and inviting and has so much space to comfortably seat the customers. More

Very personable and professional staff. They were able to assist me and inform me about the recall They were able to assist me and inform me about the recall More

The dealership was very nice. It looks so much better than the old location. In regards to space for customers to wait. As far as customer service it's still the same. It looks so much better than the old location. In regards to space for customers to wait. As far as customer service it's still the same. More

The dealership was very nice and pleasant. The staff was very helpful. I liked how space. The staff was very helpful. I liked how space. More