Victory Toyota of Midtown
Chicago, IL
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Fernando was very friendly and helpful throughout the whole process, glad I got the opportunity to work with him. Other than that I’m not super happy about the fact that the car has a small bulge on the whole process, glad I got the opportunity to work with him. Other than that I’m not super happy about the fact that the car has a small bulge on the front tire causing a split, and a rip on the sidewall on one of the rear tires. Not to mention the cracked up driver side headlight that fills up with condensation. Perhaps these were not part of the 180+ point pre sale inspection? Unsurprisingly these issues weren’t mentioned to me and even more unsurprisingly they are not covered under the included warranty. The issue with the bulging tire was especially concerning as that could’ve resulted in quite the disaster on the interstate. Not sure how something like that was missed during the inspection. As far as the headlight, the issue was not apparent at the time of sale as the drive was during the day, and the cracks are difficult to see with the light off. Will be quite an expensive replacement nonetheless. At any rate I do really like the car, but stuff like this is pretty unacceptable. It’d be a different story if I was made aware of these things at the time of sale, I’d have been willing to work out a deal, or even have it serviced at Victory before driving away. Unfortunately there doesn’t seem to be much that I can at this point, besides eat the cost of repairs for things that should’ve been in working condition. If there’s anything that can be done to remedy these issues, I would love to speak with someone about it. Overall you guys had a friendly staff and pretty cool setup with where you were located, but the problems I’m experiencing are a little disappointing to say the least. More
My first visit to their new shop I really like the spacious seating area as well the prompt attention when I arrived and the wait was not even an hour for an oil change and tire rotation excellent ser spacious seating area as well the prompt attention when I arrived and the wait was not even an hour for an oil change and tire rotation excellent service 👍😃 More
Victory Toyota of Midtown is one of the best dealerships they were extremely informative patient extremely kind I love my new vehicle at a great rate. I will definitely be coming back here for any future ca they were extremely informative patient extremely kind I love my new vehicle at a great rate. I will definitely be coming back here for any future car purchases and also recommend to anyone else 10 out of 10 experience Manuel Estrada Jr was awesome from the moment we walked in until the very last paper signed, went above and beyond definitely would recommend asking for him More
I was planning on going on a road trip next week and wanted the peace of mind that my car would be okay on the road. Herman Diaz ensured that I had a great experience by guiding me through the service p wanted the peace of mind that my car would be okay on the road. Herman Diaz ensured that I had a great experience by guiding me through the service process from start to finish. Herman was very attentive and professional. I would highly recommend Herman and Victory Toyota to any of my friends and family. Thank you for a great experience! More
Very professional , and helpful, comprehensive to the customers needs and very welcoming . Would definitely recommend them to my friends and family customers needs and very welcoming . Would definitely recommend them to my friends and family More