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Victory Toyota of Brook Park - Service Center

Brook Park, OH

4.5
1,993 Reviews

1,993 Reviews of Victory Toyota of Brook Park - Service Center

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October 05, 2020

The service department and manager met all my expectations our Toyota Corolla came out as nice as when it was first purchased. Thankyou to the staff at Metro Toyota! More

by white2280
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2020 -

Victory Toyota of Brook Park responded

Thank you for the kind words and great review! Come back any time.

October 04, 2020

My car was in need of a minor repair. Highlander, under warranty. Mike Hanna delivered again. Great service and communication, loaner car, and a timely fix. Could not ask for more. More

by RICHARD MOODT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hana
Oct 07, 2020 -

Victory Toyota of Brook Park responded

Thank you, Richard. We pride ourselves on being the experts on any Toyota repairs and thank you for your business.

October 04, 2020

I love the quick and honest service. I will bring my car back here everything I need work done. Thank you so much. Bravo bravo More

by boomhower.joseph
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2020 -

Victory Toyota of Brook Park responded

Bravo Bravo to you too! Enjoy your new ride.

October 04, 2020

People are friendl y the work is done very good and you don't have to wait a long time when they are doing something to your car More

by DKOVACH55
Recommend Dealer
Yes
Employees Worked With
Chris Ollar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2020 -

Victory Toyota of Brook Park responded

Thank you for your kind thoughts and have a marvelous day.

October 04, 2020

My car battery died at work on a Friday night. I brought the car in on Saturday without an appointment, which I know is a busy day. The service department took care of the problem. Thanks. More

by STMOMCABRINI
Customer Service
Recommend Dealer
Yes
Employees Worked With
Jim Greenfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Theodore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2020 -

Victory Toyota of Brook Park responded

We take care of our customers! Have a great day.

October 01, 2020

Professional and Straightforward. I have always felt like this dealership cares about me and tells it like it is. They care. Very friendly staff is why I will continue doing business with Metro. More

by drewman2u
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anastasia Kaluszyk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sarah Byrne
Oct 01, 2020 -

Victory Toyota of Brook Park responded

Thank you for the great review! Come back any time.

September 30, 2020

Arrival prior to Opening, and it is Obvious that they provided Exceptional Service, because the waiting line was approximately 10 vehicles deep. A Pleasure! Will Continue to have my Toyotas Serviced by M More

by mother_65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2020 -

Victory Toyota of Brook Park responded

We love to hear this! Thank you for stopping in and come back any time.

September 29, 2020

Routine 5000 mi service and tire rotation.Service was Routine 5000 mi service and tire rotation. Service was timely and cost efficient. I've purchased Toyota products from Metro Toyota for many years C More

by MCOLLINGS187
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2020 -

Victory Toyota of Brook Park responded

Thank you for stopping in and come back any time.

September 29, 2020

Too expensive. Will not go back now not free. Disappointing. Not paying these prices. Thanks to parts for getting my tire. Very responsive and froendly. More

by law10601
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Yacek Nazarczuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2020 -

Victory Toyota of Brook Park responded

Hello, thank you for sharing your thoughts. We apologize for your negative experience. We strive to make every customers experience a positive one. What can we do to make this up to you?

September 28, 2020

Made an appt. to drop off Rav4, as usual, always quick and courteous service. Actually suggested a better special versus what I had online, which saved me a few bucks, much appreciated! Vehicle ready wi More

by laura.nolan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2020 -

Victory Toyota of Brook Park responded

Thank you for stopping in! We appreciate your business and come back any time.

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