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Victory Toyota of Brook Park - Service Center
Brook Park, OH
1,993 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,993 Reviews of Victory Toyota of Brook Park - Service Center
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November 25, 2020
Love the service department, always clean, well organized and returns my vehicle washed! Scott is very helpful, always cheerful with a professional demeanor, and much appreciated!! and returns my vehicle washed! Scott is very helpful, always cheerful with a professional demeanor, and much appreciated!! More
by BABS2PLACE
Verified CustomerEmployees Worked With
November 23, 2020
2017 Avalon bought new from Metro. Not my first car from them but definitely my last. Hood & trunk have rust spots. “Special Pearl White” paint had recall mine didn’t qualify. Toyota’s cost is probably les them but definitely my last. Hood & trunk have rust spots. “Special Pearl White” paint had recall mine didn’t qualify. Toyota’s cost is probably less than $300 to fix but chose to lose customer instead. Thanks Metro Toyota. #2020Sucks #NoMoreToyotas More
by GC
Employees Worked With
Don’t know name
November 23, 2020
Service was fine - 2 masks were stolen off of my dashboard which were there when the vehicle was brought in. You have a thief there dashboard which were there when the vehicle was brought in. You have a thief there More
by Bluebuckeye53
Employees Worked With
November 19, 2020
This dealer has converted me! I bought my Toyota Corolla here in mid 2015 and I will likely be a return buyer unless I purchase the same brand car my husband drives! The service is fantastic, issues are ta here in mid 2015 and I will likely be a return buyer unless I purchase the same brand car my husband drives! The service is fantastic, issues are taken care of with integrity and warranties have been upheld so far! Owning this Toyota has been stress free and I've actually only had to pay for maintenance during my 5 years of ownership! It is such a relief to have such good service and a dependable car (that is now officially paid in full!). I didn't have to worry about large extra expenses while I was paying this car off! It has been so dependable I don't anticipate major expenses for years down the road either! More
by Allana.mancino
Employees Worked With
November 16, 2020
Never fully understood exactly what the problem was with the window. Confusion on what work needed to be done, and the part that were ordered. the window. Confusion on what work needed to be done, and the part that were ordered. More
by BECK_FAMILY
November 13, 2020
Everything went well. They did recall service and oil change in about 65 minutes. Rep was helpful and cost was reasonable. They did not try to sell me anything. change in about 65 minutes. Rep was helpful and cost was reasonable. They did not try to sell me anything. More
by RCOURTADE
Employees Worked With
Maggie Colan
November 10, 2020
I was treated very respectfully by Dominic and the Service Team. My vehicle was ready in approximately 30-minutes. It was an overall positive experience! Service Team. My vehicle was ready in approximately 30-minutes. It was an overall positive experience! More
by RBERNDT1
Employees Worked With
November 09, 2020
This was my first free oil change included in the purchase of my Rav4 in April/2020. I left so confused; I was told a car wash was included...after an hour, an associate came and told me my car was purchase of my Rav4 in April/2020. I left so confused; I was told a car wash was included...after an hour, an associate came and told me my car was ready. As I was in a hurry to keep a scheduled appointment, I took his word that everything was "done" and didn't realize until I got home later that day that the "service card" was still in my vehicle, the car had definitely NOT been washed...and the paperwork said "no oil change performed". It is entirely possible that my car was simply moved to the "finished" spot and perhaps nothing else was done to it either; after all....how could I possibly know? No one was at all rude...but I'm just saying....it was pretty confusing and as it is a 25 minute drive one way....I wasn't anxious to drive all the way back and get an explanation. More
by monaleelu
Employees Worked With
November 08, 2020
Fast, easy, courteous, great place. Wait,what?!? Twenty five word minimum?!? I paid you $75 dollars & now you want me to give you free advertising?!? Go away. five word minimum?!? I paid you $75 dollars & now you want me to give you free advertising?!? Go away. More
by JACKSNYDER
Employees Worked With
November 06, 2020
Seemed very professional with high level of adherence to COVID guidance. Liked the outdoor canopy for customers who want to social distance outdoor! Service representative handled my rejection of extra se COVID guidance. Liked the outdoor canopy for customers who want to social distance outdoor! Service representative handled my rejection of extra service conducted at dealer well. I had more expensive work done at a local repair shop that was lower price and more convenient to my home. More
by wscott4
Employees Worked With
