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Victory Toyota of Brook Park - Service Center

Brook Park, OH

4.5
1,993 Reviews

1,993 Reviews of Victory Toyota of Brook Park - Service Center

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June 29, 2021

The experience was great and fast got me in and out in no time. I recommend them their services to everyone I know including my family. Thank you… More

by Fomarnieves
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Theodore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maggie Colan, Sarah Byrne
Jun 30, 2021 -

Victory Toyota of Brook Park responded

This is the exact experience we strive for every day! Thank you for coming in and for your business. - Metro Toyota Customer Care Team

June 28, 2021

Efficient, expert Service Dept. No hard sell or over-selling. Give customer choices. More

by CB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maggie Colan
Jun 28, 2021 -

Victory Toyota of Brook Park responded

Thank you for your kind words and business, see you next time. - Metro Toyota Customer Care Team

June 26, 2021

Super friendly and super fast. So glad I made the switch to metro Toyota More

by Jenn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2021 -

Victory Toyota of Brook Park responded

This is the exact experience we strive for every day! Thank you for coming in and for your business. - Metro Toyota Customer Care Team

June 26, 2021

I was visiting Cleveland and needed my car's battery replaced. Mtero did it quickly and also had an easy to navigate daily rental. Thanks! More

by dixiesommers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember any names
Jun 28, 2021 -

Victory Toyota of Brook Park responded

This is the exact experience we strive for every day! Thank you for coming in and your business. - Metro Toyota Customer Care Team

June 25, 2021

Joe was great. Head gotten free oil changes when I purchased the car which I never used. I asked if I could get an oil change and they could not. Was very disappointed. More

by RCEPEK
Recommend Dealer
No
Employees Worked With
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2021 -

Victory Toyota of Brook Park responded

Hello, We would like to get to the bottom of this, can you please reach out to our Service Manager Chris Schillinger at 216-267-7000 ext 158 to discuss this. Thank you. - Metro Toyota Customer Care Team

June 25, 2021

The tech I needed for part of my service doesn’t work on Tuesdays. What’s with that? Only one tech for camera work and no one has a camera problem on Tuesdays? More

by GDCRATTY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2021 -

Victory Toyota of Brook Park responded

Thank you for stopping in and sharing your experience. Come back any time and have a great day. - Metro Toyota Customer Care Team

June 25, 2021

They found the issue of what was causing my truck not to start, but caused an additional problem I didn’t have before I came I for service. More

by UnsatisfiedCustomer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael Balis
Jun 29, 2021 -

Victory Toyota of Brook Park responded

Hello, We would like to get to the bottom of this, can you please reach out to our Service Manager Chris Schillinger at 216-267-7000 ext 158 to discuss this. Thank you. - Metro Toyota Customer Care Team

June 25, 2021

Very good service.Associates did a very good job.I Very good service. Associates did a very good job. I would return again to Metro Toyota for service on both of the Toyota Camry that I own. More

by ORIGINALBACH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Theodore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maggie Colan, Sarah Byrne
Jun 28, 2021 -

Victory Toyota of Brook Park responded

This is the exact experience we strive for every day! Thank you for coming in and for your business. - Metro Toyota Customer Care Team

June 25, 2021

Scheduled 12 mo. service for oil change etc. When I scheduled I had a concern about the SiriusXM and was told the accessory tech would be working. Upon arrival met with Mike Hana and told him the probl More

by JSDETROW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Hana
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2021 -

Victory Toyota of Brook Park responded

Hello, We would like to get to the bottom of this, can you please reach out to our Service Manager Chris Schillinger at 216-267-7000 ext 158 to discuss this. Thank you. - Metro Toyota Customer Care Team

June 24, 2021

They try to provide good service. I was surprised that I could not get my rotors turned at least once from the new stock rotors and was disappointed. But the cost of the job and the timely response was good More

by rowick_68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember, good service
Jun 28, 2021 -

Victory Toyota of Brook Park responded

Thank you for stopping in and sharing your experience. Come back any time and have a great day. - Metro Toyota Customer Care Team

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