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Victory Toyota of Brook Park - Service Center

Brook Park, OH

4.5
1,993 Reviews

1,993 Reviews of Victory Toyota of Brook Park - Service Center

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July 05, 2021

Dealer does not have basis car wash benefit. Mileage reset? More

by GOVIND3BASNET
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Hana
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Rogers
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Shillinger
Jul 06, 2021 -

Victory Toyota of Brook Park responded

Our process is to run every serviced vehicle through the car wash. However, weather conditions may not be suitable and there is the chance that the carwash is down or is being serviced. We service around 100 vehicles per day as well as vehicle deliveries that are run through the car wash. We do not have the capacity to offer a "car wash benefit" for everyone to have there car washed when desired. We hope that you understand our position. If you would like to speak with our customer experience representative, please ask for Hiba at extension 242. Thank you!

July 03, 2021

Very friendly staff and clean and comfortable environment. A pleasure to. Do business with. More

by jackw319
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarah Byrne
Jul 06, 2021 -

Victory Toyota of Brook Park responded

Thank you for your kind words and business! Come back any time and have a great day. - Metro Toyota Customer Care Team

July 03, 2021

Called dealership to say that I had a low tire indicator. They got me in immediately, patched the tire and I was on the road again. Great service! More

by JLCARMEAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic Theodore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2021 -

Victory Toyota of Brook Park responded

Thank you for your kind words and business! Come back any time and have a great day. - Metro Toyota Customer Care Team

July 01, 2021

My experience was xxxxty i regret I took my car there. Metro Toyota dealer is a whipped off overcharge for service when my car was with them for 3 days and doing service and when I picked up my car ace wa More

by Kichjdoreon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott Barrier
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2021 -

Victory Toyota of Brook Park responded

Hello, Thank you for bringing this to our attention. Please reach out to our Service Manager, Chris Schillinger at 216-267-7000 ext 158 to discuss this. - Metro Toyota Customer Care Team

July 01, 2021

I do like the dealership! Everyone has always been nice and seems like they do quality work . I didn’t like that Toyota forces political views on people ! I had already purchased this car when this happene More

by Djherynk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sarah Byrne
Jul 06, 2021 -

Victory Toyota of Brook Park responded

Thank you for your kind words and business! Come back any time and have a great day. - Metro Toyota Customer Care Team

June 30, 2021

I went second time for driver side sliding door problem . First time they said there was object stuck in there. I still had a problem . Second time they couldn't find any problems More

by RAMESH_PANDYA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dominic Theodore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2021 -

Victory Toyota of Brook Park responded

Hello, Thank you for your business and bringing this to our attention. Please reach out to our Service Manager, Chris Schillinger at 216-267-7000 ext 158 to discuss this. - Metro Toyota Customer Care Team

June 30, 2021

Fair and honest service, no hidden agenda- just helpful people and a flexible courtesy shuttle driven by the nicest guy in Cleveland. Would definitely recommend. More

by MountainGoat1981
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The shuttle man!
Jul 01, 2021 -

Victory Toyota of Brook Park responded

This is the exact experience we strive for every day! Thank you for coming in and your business. - Metro Toyota Customer Care Team

June 29, 2021

My service experience was great.. The drop off was seamless, and wait for service to be completed was fast. My one and only complaint and this has nothing to do with the service. Their car wash is n More

by slimhead
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2021 -

Victory Toyota of Brook Park responded

Thank you for stopping in and sharing your experience. Our team loved working with you. See you next time! - Metro Toyota Customer Care Team

June 29, 2021

I have used this center for nearly 20 years for my 2 Toyotas, while other members of my family have purchased othe makes of cars and struggled to fiind half the professionalism and quality I have alway More

by LCB2478734
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2021 -

Victory Toyota of Brook Park responded

This is the exact experience we strive for every day! Thank you for coming in and for your business. - Metro Toyota Customer Care Team

June 29, 2021

My lights in my dashboard is not working since I got my car back from them More

by martindre1977
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott Barrier
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2021 -

Victory Toyota of Brook Park responded

Hello Martin, Can you please reach out to service manager Chris Schillinger, at 216-267-7000 ext 158 to discuss this. We want to get to the bottom of this. Thank you. - Metro Toyota Customer Care Team

Jul 01, 2021 -

martindre1977 responded

I called Chris Schillinger he has not called back

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