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Victory Toyota of Brook Park - Service Center

Brook Park, OH

4.5
1,993 Reviews

1,993 Reviews of Victory Toyota of Brook Park - Service Center

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July 19, 2021

My first Toyota that I purchased was a 1981 Carolla. Metro has always had the best service department. My 2007 Highlander rides like new after being serviced by Metro dealership. Yes 2007. This is not More

by cinren
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mechanic Kevin Steele
Jul 20, 2021 -

Victory Toyota of Brook Park responded

This is the exact experience we strive for every day! Thank you for coming in and your business. - Metro Toyota Customer Care Team

July 19, 2021

Yes already submitted everybody did an excellent job and very timely I recommend them to all of my friends. They did an excellent I will always go back to them More

by marc.nudelman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Albright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maggie Colan, Sarah Byrne, Craig Budziak
Jul 20, 2021 -

Victory Toyota of Brook Park responded

This is the exact experience we strive for every day! Thank you for coming in and your business. - Metro Toyota Customer Care Team

July 16, 2021

Not to friendly my adviser wish I had the other guy he came out to talk to his customers mine just called and said come back to my desk More

by brianmyersflorida
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dominic Theodore
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2021 -

Victory Toyota of Brook Park responded

Hello, Thank you for bringing this to our attention. Please reach out to our Service Manager, Chris Schillinger at 216-267-7000 ext 158 to discuss this. - Metro Toyota Customer Care Team

July 16, 2021

The service department is always very professional and efficient. I trust that I am getting the best service. I would never go anywhere else for service. Metro Toyota is the best. More

by jkidwell16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2021 -

Victory Toyota of Brook Park responded

Thank you for your kind words and business! Come back any time and have a great day. - Metro Toyota Customer Care Team

Jul 20, 2021 -

jkidwell16 responded

Sure Happy to do it:)

July 16, 2021

Done with my car around 9:30am. Went back at lunch to pick it up. Couldn’t find my car. By the time they found it, I didn’t have time to wait for a carwash. Oh well. More

by ddcicc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cannot remember names
Jul 21, 2021 -

Victory Toyota of Brook Park responded

Thank you for your business! Come back any time and have a great day. - Metro Toyota Customer Care Team

July 15, 2021

I was not told what was done to the car or any info on findings. They just gave me a paper with it without any further explanation. More

by KGONZALEZ28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Maggie Colan
Jul 22, 2021 -

Victory Toyota of Brook Park responded

Hello, Thank you for bringing this to our attention. Please reach out to our Service Manager, Chris Schillinger at 216-267-7000 ext 158 to discuss this. - Metro Toyota Customer Care Team

July 15, 2021

Quick, precise and very friendly. The service dept is totally on top of their game. Very easy in and out procedure Highly recommend. I love Barrrrrrry!!! More

by JCARROLL11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maggie Colan, Sarah Byrne
Jul 20, 2021 -

Victory Toyota of Brook Park responded

This is the exact experience we strive for every day! Thank you for coming in and your business. - Metro Toyota Customer Care Team

July 12, 2021

Scott was very efficient in explaining to me about what was wrong with my car and they fixed it up real nice. Great service and a great team I have been going to for years. More

by light2013
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maggie Colan, Sarah Byrne
Jul 13, 2021 -

Victory Toyota of Brook Park responded

Thank you for stopping in and sharing your experience. Scott Barrier loved working with you and so did our team. See you next time! - Metro Toyota Customer Care Team

July 12, 2021

Best service advisor ever. Very professional. Caring. Reasonable and punctual. She always makes my service experience wonderful and make me informed and appreciated. Outstanding by all means. More

by MAZENMD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maggie Colan
Jul 13, 2021 -

Victory Toyota of Brook Park responded

This is the exact experience we strive for every day! Thank you for coming in and your business. - Metro Toyota Customer Care Team

July 12, 2021

I was very happy with the service I received on my car. My air conditioning works very well, and I appreciate how they looked over the card for other issues. More

by JEDLKWD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maggie Colan
Jul 13, 2021 -

Victory Toyota of Brook Park responded

This is the exact experience we strive for every day! Thank you for coming in and your business. - Metro Toyota Customer Care Team

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