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Victory Toyota of Brook Park - Service Center

Brook Park, OH

4.5
1,993 Reviews

1,993 Reviews of Victory Toyota of Brook Park - Service Center

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July 30, 2021

I brought my 2005 scion xa in for a knocking noise. It was written up as my 2005 xb. It was diagnosed as a Strut noise along and everything is good. But never offered a price to repair it. It turned out More

by cabacon3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2021 -

Victory Toyota of Brook Park responded

Hello, Thank you for bringing this to our attention. Please reach out to our Service Manager, Chris Schillinger at 216-267-7000 ext 158 to discuss this. - Metro Toyota Customer Care Team

July 30, 2021

Very friendly at all areas of the dealership.The service people were on my car before I could turn the key off. No waiting there. More

by lesismore7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maggie Colan, Sarah Byrne
Aug 03, 2021 -

Victory Toyota of Brook Park responded

This is the exact experience we strive for every day! Thank you for coming in and for your business. - Metro Toyota Customer Care Team

July 30, 2021

Very efficient on service and customer care. Will Very efficient on service and customer care. Will continue to return in the future for all my service work. Great dealership to work with as usual More

by RAYBODEKER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2021 -

Victory Toyota of Brook Park responded

This is the exact experience we strive for every day! Thank you for coming in and for your business. - Metro Toyota Customer Care Team

July 29, 2021

Service was good as always but I asked that my battery’s be checked you reported to me that all was good. A few days later I had to call AAA because my car would not start…discovered battery was shot. Needl More

by RJ Janiak
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2021 -

Victory Toyota of Brook Park responded

Thank you for your kind words and business! Come back any time and have a great day. - Metro Toyota Customer Care Team

July 28, 2021

So far so good, I always leave satisfied. The staff is very friendly and very helpful. Just had picked up p my vehicle and noticed a little chip in my windshield. My salesman got me in in a few days with More

by Sophiagay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Sam my salesman handled it all so I didn’t meet the service people at all ., Christopher Lombardo, Craig Budziak
Aug 03, 2021 -

Victory Toyota of Brook Park responded

Thank you for your kind words and business! Come back any time and have a great day. - Metro Toyota Customer Care Team

July 28, 2021

Very thorough and professional. Maggie explained everything that needed to be done and her knowledge of her job was very evident. She was able to answer all my concerns and questions. She was friend More

by Dantheman227
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maggie Colan
Aug 03, 2021 -

Victory Toyota of Brook Park responded

Thank you for your kind words and business! Come back any time and have a great day. - Metro Toyota Customer Care Team

July 28, 2021

Excellent efficient Easy to make an appointment. Very Excellent efficient Easy to make an appointment. Very accommodating and friendly on phone. Got there early but they were ok with that . Listened t More

by GOMALLEY0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2021 -

Victory Toyota of Brook Park responded

Thank you for your kind words and business! Come back any time and have a great day. - Metro Toyota Customer Care Team

July 28, 2021

Service is fast and courteous. Waiting area is comfortable. I was disappointed to have to pay for a repair on my car that has less than 50k miles on it More

by Kris18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t remember
Aug 03, 2021 -

Victory Toyota of Brook Park responded

Thank you for your kind words and business! Come back any time and have a great day. - Metro Toyota Customer Care Team

July 28, 2021

Quick to get my car done, clean dealership, nice people and very friendly. They always seam to care about my needs and my concerns. biggest thing is their honesty when I ask them about needed service. More

by JIMCHLAD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic Theodore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2021 -

Victory Toyota of Brook Park responded

Thank you for your kind words and business! Come back any time and have a great day. - Metro Toyota Customer Care Team

July 28, 2021

Very well organized, staff is always friendly, and maintenance was done within the expected window. I always schedule through the phone and staff member was able to find a good time for me More

by DXG8413
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic Theodore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2021 -

Victory Toyota of Brook Park responded

Thank you for your kind words and business! Come back any time and have a great day. - Metro Toyota Customer Care Team

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