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Victory Toyota of Brook Park - Service Center

Brook Park, OH

4.5
1,993 Reviews

1,993 Reviews of Victory Toyota of Brook Park - Service Center

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August 12, 2021

They are always courteous and appointments are always on time service is impeccable never pushed to spend extra they always follow up to make sure everything went well More

by kenvoigt49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2021 -

Victory Toyota of Brook Park responded

Thank you for your kind words and business! Come back any time and have a great day. - Metro Toyota Customer Care Team

August 12, 2021

Don't expect any attention to detail or consideration for your own time. I had front brake work and tires rotated on a Tacoma, and it was undrivable at highway speed the first time I picked it up. Had to be More

by Jay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Hana
2.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2021 -

Victory Toyota of Brook Park responded

Hello, Thank you for bringing this to our attention. Please reach out to our Service Manager, Chris Schillinger at 216-267-7000 ext 158 to discuss this. - Metro Toyota Customer Care Team

August 12, 2021

I don't like that Diller beacouse I try to fix my car but they didn't fix my car properly same problem I have to fix two time first pay is 825 and next pay is 600 problem is same I never go More

by F
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Hana
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2021 -

Victory Toyota of Brook Park responded

Hello, Thank you for bringing this to our attention. Please reach out to our Service Manager, Chris Schillinger at 216-267-7000 ext 158 to discuss this. - Metro Toyota Customer Care Team

August 12, 2021

I appreciate the outdoor seating space created during the pandemic. Service is always fast and customer service is friendly and helpful. This time the customer service rep reminded me that I still had a free More

by Lrj2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maggie Colan
Aug 13, 2021 -

Victory Toyota of Brook Park responded

Thank you for your kind words and business! Come back any time and have a great day. - Metro Toyota Customer Care Team

August 11, 2021

My wife and I have dealt exclusively with Metro Toyota since 1987. That says it all. We've always been very pleased with both sales and service. More

by TERRYB037
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Greenfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Theodore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2021 -

Victory Toyota of Brook Park responded

Thank you for your kind words and business! Come back any time and have a great day. - Metro Toyota Customer Care Team

August 11, 2021

I love this place because l always has quickly and high quality service. My last service was yesterday and l was so impressed my car’s service during 25 minutes!!! Thank you very much!!! More

by oxanagura38
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2021 -

Victory Toyota of Brook Park responded

This is the exact experience we strive for every day! Thank you for coming in and for your business. - Metro Toyota Customer Care Team

August 10, 2021

Very easy folks to work with. Typically I am in and out in no time. I wish the prices were better but you get what you pay for and here it is quality. More

by Bob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2021 -

Victory Toyota of Brook Park responded

Thank you for your kind words and business! Come back any time and have a great day. - Metro Toyota Customer Care Team

August 10, 2021

Terrible service, horrible experience, will not bring my car here ever again. Service manager is one of the most rude people I’ve ever dealt with and lied to me. Never again and will recommend people to st More

by Straightedgesam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dominic Theodore
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Shillinger
Aug 13, 2021 -

Victory Toyota of Brook Park responded

Hello, Thank you for bringing this to our attention. Please reach out to our Service Manager, Chris Schillinger at 216-267-7000 ext 158 to discuss this. - Metro Toyota Customer Care Team

August 09, 2021

Top notch service we always go to metro Toyota to service our multiple Toyota vehicles. Friendly, prompt , and trustworthy that is what keeps us coming back More

by TheStig
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic Theodore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2021 -

Victory Toyota of Brook Park responded

Thank you for your kind words and business! Come back any time and have a great day. - Metro Toyota Customer Care Team

August 09, 2021

Service was awesome from greeting upon arrival to explanation of services needed that day . need you schedule a follow up for the remainder of the work More

by madtnb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maggie Colan
Aug 10, 2021 -

Victory Toyota of Brook Park responded

Thank you for your kind words and business! Come back any time and have a great day. - Metro Toyota Customer Care Team

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