Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Victory Toyota of Brook Park - Service Center
Brook Park, OH
1,990 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
1,990 Reviews of Victory Toyota of Brook Park - Service Center
Sort by
March 25, 2023
Excellent service very clean environment always on time to when it your scheduled appointment. Employees are friendly and knowledgeable. to when it your scheduled appointment. Employees are friendly and knowledgeable. More
by Toyota
Verified CustomerEmployees Worked With
March 23, 2023
I took my 2021 Toyota Highlander with problems in the front end. Clearly not the best Toyota dealer around. They couldn’t diagnose what it was. I then took my car to Westside Toyota in North olmsted they front end. Clearly not the best Toyota dealer around. They couldn’t diagnose what it was. I then took my car to Westside Toyota in North olmsted they quickly diagnosed that the strut lost the fluid put me in a courtesy car. Metro Toyota told us to drive the car until the problem got worse. They couldn’t diagnose something simple. I’m not taking any of my cars to Metro Toyota again although that I would have to drive a little further for your dealer service. More
by JST4SPEED
Employees Worked With
March 23, 2023
It could not be easier to schedule and obtain service. Always easy and a breeze Always easy and a breeze More
by Coffee Guy
Employees Worked With
March 23, 2023
I previously avoided going to the dealership for routine maintenance because of prior experiences with other dealerships. Toyota Metro is so wonderfully different! Everyone is always helpful and super effic maintenance because of prior experiences with other dealerships. Toyota Metro is so wonderfully different! Everyone is always helpful and super efficient! They do great work. I will keep going to them for vehicle care and look to them first when it’s time for a new car. They’re the only place I feel confident and comfortable about referring others in the market for a vehicle. More
by elsie
Employees Worked With
Cap
March 22, 2023
Very clean and professional. Quick service got me in and out and they even took me a few minutes late. Quick service got me in and out and they even took me a few minutes late. More
by CB96
March 22, 2023
I was highly disappointed with the service regarding getting a replacement key and fob for one we lost. I was never given a clear answer by a manager as to why they said we brought in a gray valet key w getting a replacement key and fob for one we lost. I was never given a clear answer by a manager as to why they said we brought in a gray valet key when we brought in a black key, which caused some kind of extra issue supposedly. And I’ll never understand $300 in “labor” and two hours for coding keys. We won’t be back. More
by Bab962
Employees Worked With
I think I spoke to someone named Craig S.
March 21, 2023
Awesome never had a problem,we owned two vehicles and we are Ready for another. are Ready for another. More
by felixayala51
March 21, 2023
You guys take care of everyone with a smile. I truly appreciate that, thank you I truly appreciate that, thank you More
by wilberts812
March 21, 2023
Very clearly stated not to refill wiper fluid. Guess what, they didn’t listen. Surprise surprise. Summit Toyota does much better work at a MUCH better price. Very expensive here. Guess what, they didn’t listen. Surprise surprise. Summit Toyota does much better work at a MUCH better price. Very expensive here. More
by tigeraci
Employees Worked With
March 20, 2023
In this day and age, it is hard to find reputable service departments. I have been dealing with Metro for about seven years now starting when my old Tacoma was ten years old. Joe Rogers and the rest of the departments. I have been dealing with Metro for about seven years now starting when my old Tacoma was ten years old. Joe Rogers and the rest of the service writers have always dealt nothing but integrity in their dealings with me, even when it was time to let go of my 17 year old Tacoma due to rust through in the frame last year in July 2022. Sam Ibrahim is the best! He helped me find my new Tacoma in Army Green with the features and add-ons that I wanted, including a lift kit that sets it apart from the rest of the trucks out there! More
by The Green Hornet
