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Victory Toyota of Brook Park - Service Center

Brook Park, OH

4.5
1,993 Reviews

1,993 Reviews of Victory Toyota of Brook Park - Service Center

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September 22, 2021

I have purchased 3 cars from this dealership and from sales to service always had a great experience. More

by PHIL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2021 -

Victory Toyota of Brook Park responded

Thank you for your kind words and business! Come back any time and have a great day. - Metro Toyota Customer Care Team

September 21, 2021

I asked to see damage to fuel tank. I was told the truck bed was not removed yet bet they would send me a photo of what they find. I did not receive the photos nor did I receive a response when I repeatedly More

by BILL5419
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott Barrier
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hana
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2021 -

Victory Toyota of Brook Park responded

Thank you for bringing this to our attention. Please reach out to our Service Manager, Chris Schillinger at 216-267-7000 ext 158 to discuss this. - Metro Toyota Customer Care Team

September 18, 2021

The employees kept me informed as to what was going on with my car. I was also shuttled to work which was a big deal to me. More

by SMeek
Recommend Dealer
Yes
Employees Worked With
Not sure
Sep 20, 2021 -

Victory Toyota of Brook Park responded

Thank you for your kind words and business! Come back any time and have a great day. - Metro Toyota Customer Care Team

September 17, 2021

Joe Rogers has been my service specialist for 15+ years and has done an excellent job taking care of my vehicles More

by John S.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2021 -

Victory Toyota of Brook Park responded

Thank you for your kind words and business! Come back any time and have a great day. - Metro Toyota Customer Care Team

September 16, 2021

Top notch service provided by staff. Dominic or Mike are on top of their game More

by shawn.f.white
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Theodore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2021 -

Victory Toyota of Brook Park responded

Thank you for your kind words and business! Come back any time and have a great day. - Metro Toyota Customer Care Team

September 16, 2021

Appreciated supportlead explaining that my car did not need oil changed yet as it only needs to be changed every 1oooo miles or 12 months. Glad they had a nice outside space forme to wait for service. T More

by Carol
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Theodore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maggie Colan, Sarah Byrne
Sep 17, 2021 -

Victory Toyota of Brook Park responded

Thank you for your kind words and business! Come back any time and have a great day. - Metro Toyota Customer Care Team

September 15, 2021

Fifteen words will not be enough. Metro Toyota has been a rock for me since I first leased my car. They have helped me take good care of my Camry through the suggestions for repairs or replacements that t More

by choirrobe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Theodore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maggie Colan
Sep 16, 2021 -

Victory Toyota of Brook Park responded

Thank you for your kind words and business! Come back any time and have a great day. - Metro Toyota Customer Care Team

August 26, 2021

I have been in this area all my life i remember as a kid i said i wanted to get a car here and have had 3 Toyota's since that time dreams do come true thank you Toyota of brookpark More

by bgizzle216
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hana
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sarah Byrne
Aug 27, 2021 -

Victory Toyota of Brook Park responded

Thank you for your kind words and business! Come back any time and have a great day. - Metro Toyota Customer Care Team

August 24, 2021

Great Service!I miss the rolls and doughnuts in the Great Service! I miss the rolls and doughnuts in the waiting room! That is why I come here instead of Brunswick Toyota. Metro is farther but better More

by WHOMIKE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maggie Colan
Aug 25, 2021 -

Victory Toyota of Brook Park responded

Thank you for your kind words and business! Come back any time and have a great day. - Metro Toyota Customer Care Team

August 24, 2021

Professional, courteous service. Very glad I prepaid for a additional 2 years of maintenance with Metro Toyota. Very much worth it. Will continue to have my vehicle serviced there. More

by Ken
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2021 -

Victory Toyota of Brook Park responded

Thank you for your kind words and business! Come back any time and have a great day. - Metro Toyota Customer Care Team

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