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Victory Toyota of Brook Park - Service Center

Brook Park, OH

4.5
1,993 Reviews

1,993 Reviews of Victory Toyota of Brook Park - Service Center

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February 14, 2022

We had a great experience at this dealership. There was an issue with the stereo, and they replaced everything without any problems. More

by marvinwilson.ulhd
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Jelleson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2022 -

Victory Toyota of Brook Park responded

Thank you for your kind words and business! Come back any time and have a great day. - Metro Toyota Customer Care Team

December 10, 2021

Always very helpful and courteous. I wish I had known about this place sooner. Service is fast and well done and explained. I was given a loaner car and discovered that rental rates are much better than More

by Maddieclair
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Lombardo
Dec 13, 2021 -

Victory Toyota of Brook Park responded

Thank you for your kind words and business! Come back any time and have a great day. - Metro Toyota Customer Care Team

December 09, 2021

I had an amazing experience today! During this tough time I had a difficulty to purchase my dream car. But CAP helped me realize that dream. I’m so happy to get my first car delivered to my house by Gary CAP More

by denakpon21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Schneider
5.0
This rating includes all reviews, with more weight given to recent reviews.
Suzi Loree
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Schneider, Gary "CAP" Capper
Dec 13, 2021 -

Victory Toyota of Brook Park responded

Thank you for your kind words and business! Come back any time and have a great day. - Metro Toyota Customer Care Team

October 10, 2021

I didn’t have an appointment and I still got in. Customer service was excellent. My car was repaired professionally. Would definitely come back. Exceptional all the way around. Thanks More

by bigkevdogg24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2021 -

bigkevdogg24 responded

Amazing service, highly recommended. Would definitely come back. Thanks

October 07, 2021

Top notch service.. clean service area. Very helpful service done in a timely manner great location More

by Micahhutz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ramona Plumlee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Daley, Christopher Lombardo
Oct 11, 2021 -

Victory Toyota of Brook Park responded

This is the exact experience we strive for every day! Thank you for coming in and for your business. - Metro Toyota Customer Care Team

September 28, 2021

Agradecida con los servicios.sus empleados muy amables y respetuosos. Muy conforme con todo, gracias More

by Guillermo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2021 -

Victory Toyota of Brook Park responded

Muchas gracias por tu palabras manja con cuidado y que tengas un lindo dia y gracias por compra con Metro Toyota. 

September 25, 2021

I have been with them for many yearsThey are always I have been with them for many years They are always friendly and courteous. No problem getting an appt. Good service to my car. More

by TIERRASNUEVA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hana
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Theodore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Rogers
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Margie Missler., Maggie Colan, Sarah Byrne
Sep 28, 2021 -

Victory Toyota of Brook Park responded

Thank you for your kind words and business! Come back any time and have a great day. - Metro Toyota Customer Care Team

Sep 30, 2021 -

TIERRASNUEVA responded

Thanks to you.

September 24, 2021

Greatest toyota Dealership in the Nation,Friendly & Knowledgeable Service personnel,Nice and Cozy waiting area and plenty of snacks to keep you happy till your vehicle is taken care of and returned was More

by carrillo4jw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Albright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yacek Nazarczuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Schneider
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terry Jelleson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary "CAP" Capper, Maggie Colan, Sarah Byrne, Craig Budziak
Sep 28, 2021 -

Victory Toyota of Brook Park responded

Thank you for your kind words and business! Come back any time and have a great day. - Metro Toyota Customer Care Team

Sep 28, 2021 -

carrillo4jw responded

Your welcome, if I stop at can you call please adjust my tire pressures for winter on my recently purchased 2018 Highlander from Metro??

September 24, 2021

Personal was very unfamiliar with product when I came in to have my window camera calibration reset I was told that your service men make a hundred and some dollars per hour if I want to pay for that then t More

by Dwayne 21168
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott Barrier
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maggie Colan, Sarah Byrne
Sep 27, 2021 -

Victory Toyota of Brook Park responded

sorry to hear you had trouble please contact me chris shillinger service manager at 216-898-2921 look forward to talking to you about this.

September 22, 2021

Very convenient location and hours for service, television,coffee and a snack. The service writer's makes a big difference on how they explained and keep you updated on your vehicle. More

by Josephine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
3.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Rogers
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2021 -

Victory Toyota of Brook Park responded

Thank you for your kind words and business! Come back any time and have a great day. - Metro Toyota Customer Care Team

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