Victory Toyota of Brook Park - Service Center

Great service always Toyota has great people who make you feel like you matter. Always helpful. you feel like you matter. Always helpful. More

Easy appointment times, fast service & appreciate professionalism & personal care. Thank you very much. Diane Lapars professionalism & personal care. Thank you very much. Diane Lapars More

This location has fantastic and friendly service. I would definitely recommend anyone to this service center. I would definitely recommend anyone to this service center. More

They always take good care of my vehicles needs also wait time isn't bad time isn't bad More

I took my car in for an oil change and to address an unfamiliar sound my car was making. The service rep, Susan, was extremely accusing and did not make me feel welcome at all. Her follow up questions w unfamiliar sound my car was making. The service rep, Susan, was extremely accusing and did not make me feel welcome at all. Her follow up questions were not to learn more about the sound my car was making, but to make me feel like I was the cause. She repeatedly asked about the timeline of the sound and took 0 notes until I repeated myself a least 3 times. I didn't receive a follow up call when my car was finished, I had to call the dealership 15 minutes before close. Susan said my car was done, and that the cause of the sound was from the car being in an accident. I have not been an accident, and to outright blame me for that is just not customer service. Thankfully, the guy who helped me when I picked up my car explained everything thoroughly and at least smiled. To tie a bow on the experience, I was charged $60 for my rental and the invoice says no charge for the rental. I would take my car to my long time family mechanic every time if it meant not having an experience like this. I get that things happen and something could have wiggled loose on my car, but telling me I was in an accident when I wasn't is not going to encourage customers to come back to your service center. I appreciate the end result and the few folks at the service center that were kind. Happy to provide further feedback in a call if necessary. More

Toyota takes good care of their customers,,,this is my 6th Toyota,,,,,love my car… 6th Toyota,,,,,love my car… More

We’ve always had great service and have been going to Metro Toyota for over 3o years :) Metro Toyota for over 3o years :) More

Knowledgeable staff that are customer focused. I got quick and accurate advice via text when an engine light was on, which fixed the issue. I got quick and accurate advice via text when an engine light was on, which fixed the issue. More

Metro Toyota was so efficient and so quick and getting back with me and letting me know what the problem was and have it fixed and ready for me! I greatly appreciate their service excellence! And everyone back with me and letting me know what the problem was and have it fixed and ready for me! I greatly appreciate their service excellence! And everyone was very kind to me. More

First time using dealership for service. Excellent customer service and will be back. Wish they had some new cars to buy... Excellent customer service and will be back. Wish they had some new cars to buy... More