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Victory Toyota of Brook Park - Service Center

Brook Park, OH

4.5
1,993 Reviews

1,993 Reviews of Victory Toyota of Brook Park - Service Center

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October 05, 2022

Excellent sales and service department that will handle all of your needs. I have been dealing with Metro Toyota since 2015 and I must say that this relationship I’ve had has been very good. More

by EDDURMA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Ollar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Budziak
Oct 08, 2022 -

Victory Toyota of Brook Park responded

What an outstanding review! The Metro team is proud to go the extra mile for our guests, and it's wonderful to hear that this is what keeps you loyal to our dealership. Thank you tremendously for your positive feedback, and we look forward to your next visit!

Oct 09, 2022 -

EDDURMA responded

Thank You!!!

October 05, 2022

Service department always courteous, friendly and very knowledgeable. Work is detailed and explained perfectly. Very happy doing business with Metro. More

by Barb Nekvinda
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Hana
4.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Rogers
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2022 -

Victory Toyota of Brook Park responded

Repeat l business means so much to us, Thank you! I'm sure that if you need any help Mike will be glad to get it for you, we'll see you again in the future!

October 05, 2022

Took care of the problem quickly and professionally. Easy to schedule online a b c More

by kcm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Oct 08, 2022 -

Victory Toyota of Brook Park responded

Thank you for the feedback about the ease of the online scheduler. It's great to hear that your vehicles issue was easily resolved and we got you back on the road. Please let us know if there is anything else we can help with!

October 05, 2022

Happy and polite staff! Best experience with a service department I’ve had in a long time! More

by nitrorae
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2022 -

Victory Toyota of Brook Park responded

That is great to hear! We're proud of our service department and the way that they treat our customer. Thank you for taking the time to let us know, have a safe day!

October 05, 2022

Dominic Theodore was very helpful and knowledgeable about what was needed on my car and discovered future service needs. More

by Lentzt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic Theodore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2022 -

Victory Toyota of Brook Park responded

We agree Dominic is wonderful and we're grateful to have earned your trust. Thank you again for being a wonderful customer and please let us know if there is something we can help with

October 05, 2022

As always, fast and top notch service. Pleasant facility, courteous staff. I'm a satisfied customer. More

by Spirus
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2022 -

Victory Toyota of Brook Park responded

Thank you for your feedback, That's great! We're so appreciative that you continue to trust us with your vehicle, we'll see you again!

October 05, 2022

Scott service manager was a pleasure to work with. Always dealt with another Toyota dealership but front now on we will stick with Metro Toyota! From the time I called for advice to when we completed More

by Zimmer.donna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2022 -

Victory Toyota of Brook Park responded

Your recommendation of Scott and the team makes our day! Thank you for choosing Metro Toyota, it is gratifying to know that your purchase experience was so successful and pressure-free.

October 05, 2022

It's very friendly, clean, and close. I enjoy the coffee and the snacks. However, I wish they'd bring the popcorn back. The free car wash is a good touch More

by VMAN1194
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic Theodore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2022 -

Victory Toyota of Brook Park responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Metro Toyota. We just got the machine up and running with a fresh batch of popcorn, if there isn't any being popped when your hear next just ask and we'll cook up a batch! Thanks again for the recommendation and have an amazing day!

October 05, 2022

Charging me for stuff they never did horrible service very rude. Disrespectful will never go there again for service. More

by Fowaz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Rogers
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2022 -

Victory Toyota of Brook Park responded

I am sorry that we made a mistake and did not check your cabin and air filter on your service. that issues has been taken care of inhouse. and at no time were charged for this mistake and i replaced those filters for you at no charge. Once again i do apologize for this mistake.

October 05, 2022

The always do it right the first time. Reasonable pricing. But hopefully they get some inventory soon I need a new car. More

by SAMER_SALEM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2022 -

Victory Toyota of Brook Park responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Please reach out to us about the car that you are looking for, we get cars in every day. We'll help you find what you are looking for. Take care! 216-267-7000

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