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Victory Toyota of Brook Park - Service Center

Brook Park, OH

4.5
1,993 Reviews

1,993 Reviews of Victory Toyota of Brook Park - Service Center

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October 06, 2022

Best place,nice costumer service,never have problem, Bay for lease tree cars last 12 years, More

by DAVOTA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2022 -

Victory Toyota of Brook Park responded

Thank you for your awesome feedback, and thank you for choosing Metro Toyota for your service needs.

October 06, 2022

Excellent care for me and my RAV4. COURTEOUS & efficient service. I had a problem with my key fob and they repaired it lickety-split 😁👍 Very pleased with the service department so fa More

by posedlmo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Suzi Loree
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2022 -

Victory Toyota of Brook Park responded

We love the our fish tank too, Thanks for being a valued customer and we'll look forward to seeing you again!

October 06, 2022

TheyvDo good work in a timely fashion Clean place . Nice dudes and "dudettes" Convenient location. More

by sedmonds0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2022 -

Victory Toyota of Brook Park responded

Thank you for your awesome feedback, and thank you for choosing Metro Toyota for your service needs.

October 06, 2022

Did not get clear idea of cost. Took an hour longer than estimated. I was late picking up wife from work-she was very upset. More

by CLEVE0412
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
SUSAN BOTTORF
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2022 -

Victory Toyota of Brook Park responded

Very sorry you had trouble please call the service manager Chris Shillinger 216-898-2940

October 06, 2022

Have used this dealer in the past and have always had a good experience. Thanks for the good service More

by Crjcutler
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
MIKE BALIS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2022 -

Victory Toyota of Brook Park responded

Thank you for your awesome feedback, and thank you for choosing Metro Toyota for your service needs.

October 06, 2022

Service Center always give me a great job, even though they made a mistake and blew my passenger headlight during an oil change! They covered it so it’s all good!! More

by ramoncistrunk78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hana
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2022 -

Victory Toyota of Brook Park responded

Were sorry that happened to your vehicle while in our care, but it's great to hear that they took care of it correctly. Thank you for the business and we'll look forward to seeing you again.

October 06, 2022

Knowledgeable staff, quick service. Customer well treated. Asked for 3 repairs I felt were needed. Service agent said their not required at the current mileage of my vehicle. Appreciate More

by scheide35mm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2022 -

Victory Toyota of Brook Park responded

That's great to hear, we love to see our customers happy here at Metro Toyota! Glad everyone gave you a good experience. Thank you for choosing our dealership and for the awesome review. We will see you on your next visit

October 06, 2022

Somewhat easy to schedule the appointment. Person I spoke with to schedule was not the friendliest person I have encountered at Metro Toyota. Service was prompt. More

by dfmann51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hana
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2022 -

Victory Toyota of Brook Park responded

Thank you for the kind words, were happy the the schedule was easy and that we got your vehicle service done in an efficient manner. If you'd like to contact me about the scheduling interaction please feel free to reach out so we can use it as a training experience. chadh@metrotoyota.com

October 05, 2022

They really care for there customers. They explain all work and why it has to be done. The quote they give you is what you pay. Love metro Toyota More

by HSMARILOU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Rogers
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2022 -

Victory Toyota of Brook Park responded

Meeting and exceeding your expectations is always a top priority at Metro Toyota. We're glad to hear we made your service experience such a success, and the whole team here wishes you happy travels on the road ahead!

October 05, 2022

Will never go anywhere else. People are friendly and professional, and as quick as possible More

by HOLLY0128216
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Theodore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
SUSAN BOTTORF
5.0
This rating includes all reviews, with more weight given to recent reviews.
MIKE BALIS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2022 -

Victory Toyota of Brook Park responded

Holly, We agree the service team is wonderful and we're grateful to have earned your trust. Thank you again for being a wonderful customer and please enjoy your Toyota!

Oct 09, 2022 -

HOLLY0128216 responded

I have been coming to metro Toyota for years now and will not go anywhere else. I love my Toyota

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