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Victory Toyota of Brook Park - Service Center

Brook Park, OH

4.5
1,993 Reviews

1,993 Reviews of Victory Toyota of Brook Park - Service Center

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October 12, 2022

The staff is always friendly, and they answer all of my questions. The waiting area is comfortable and has good wifi. The service was completed in a reasonable amount of time! More

by alee789
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SUSAN BOTTORF
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2022 -

Victory Toyota of Brook Park responded

Meeting and exceeding your expectations is always a top priority at Metro Toyota. We're glad to hear we made your service experience such a success, and the whole team here wishes you happy travels on the road ahead!

October 12, 2022

The people here at metro toyota , brookpark ohio are friendly, professional and trustworthy. I feel confident that my car is in excellent care when it is getting any work done. I give a shout out to Rob More

by CHESNEYM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2022 -

Victory Toyota of Brook Park responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

October 11, 2022

Best service center in the area. The people are nice and work quickly. Also the waiting area is amazing. I love the coffee bar. More

by Seth10222
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Theodore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
SUSAN BOTTORF
5.0
This rating includes all reviews, with more weight given to recent reviews.
MIKE BALIS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2022 -

Victory Toyota of Brook Park responded

Seth, Thank you for your feedback, That's great! We're so appreciative that you continue to trust us with your vehicle service. We agree - our service team is fantastic! We hope to see you again in the future and please enjoy your Toyota!

October 11, 2022

Everything just excellent, from scheduling to arrival work preformed in a timely manner and politeness of people handling my work, Thank You More

by leasim.caraballo34
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SUSAN BOTTORF
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2022 -

Victory Toyota of Brook Park responded

Leasim, Meeting and exceeding your expectations is always a top priority at Metro Toyota. We're glad to hear we made your service experience such a success, and the whole team here wishes you happy travels on the road ahead!

October 11, 2022

Not at all through with repair services. Fix for the gasoline tank did not work. Took in to look at rear brakes. Did not at all take time to examine brakes . They just just drove the car More

by David Cox
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Hana
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2022 -

Victory Toyota of Brook Park responded

Sorry you are still having issues please call service manager Chris Shillinger 216-898-2940 to discuss this further.

October 11, 2022

Total professional dealership. Didn’t try to up sell service that we brought the vehicle in for. More

by davemanko
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2022 -

Victory Toyota of Brook Park responded

We appreciate you taking the time to give us a 5 STAR review. Helping our customers stay in their budgets and keeping your Toyota running safely is a top goal of ours. Please let us know if there is something else ewe can help you with and please dive safely!

October 11, 2022

Seemed car was ckd thoroughly & I was kept informed. Was There longer than I expected. More

by GORNT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SUSAN BOTTORF
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2022 -

Victory Toyota of Brook Park responded

Thank you for your patience while we finished up the service on you Toyota. It's great to hear that the staff kept you updated on what was happening and we'll look to see you again in the future.

October 11, 2022

Always great service from Metro Toyota. The team there is helpful in answering questions and always pleasant. More

by Nancy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SUSAN BOTTORF
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2022 -

Victory Toyota of Brook Park responded

Hello Nancy, thank you for your kind review; we are happy to pass along your comments to the team here at Metro Toyota. Thanks again for the recommendation and have an amazing day!

October 11, 2022

Always clean, pleasant staff, service is quick and I never have to wait to get an appointment. More

by Smh71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anastasia Kaluszyk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2022 -

Victory Toyota of Brook Park responded

Thank you for sharing the highlights of your recent experience. It's wonderful to hear that the staff made the servicing of your Toyota so easy and efficient. Have a great fall!

October 11, 2022

The efficiency and concern for the customer is absolutely phenomenal! I love Metro Toyota. They truly treat you like a friend. Joe Rogers and Michael Ferret are to be commended for giving their customers More

by NAYDOLLDST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Ferrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2022 -

Victory Toyota of Brook Park responded

Renay, What an outstanding review! Mike, Joe and the Metro team are proud to go the extra mile for our guests, and it's wonderful to hear that you had such a great experience here at Metro Toyota. Thank you tremendously for your positive feedback, and we look forward to your next visit!

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