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Victory Toyota of Brook Park - Service Center

Brook Park, OH

4.5
1,993 Reviews
Call Service Center (216) 412-5258

1,993 Reviews of Victory Toyota of Brook Park - Service Center

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October 14, 2022

Awesome people very pleasant they do everything they say they’re gonna do. Highly recommend them More

by BAROQUE82
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 17, 2022 -

Victory Toyota of Brook Park responded

Hi, thanks for the positive review! We can't tell you how nice it feels to hear that our Team went above and beyond to make sure your experience was a memorable one. We look forward to hearing from you again, and please contact us if you ever need anything regarding your vehicle!

October 14, 2022

Mike of the service area always treats me like I'm the most important person there. He is wonderful and cares, and always tries to give me the best deal. More

by wadsgirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 17, 2022 -

Victory Toyota of Brook Park responded

That's great to hear, we love to see our customers happy here at Metro Toyota! Glad everyone gave you a good experience. Thank you for choosing our dealership and for the awesome review. We will see you on your next visit

October 14, 2022

Had done it's best by me for thirty years. Got my car taken care of today earlier than expected. More

by mdolzani
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 17, 2022 -

Victory Toyota of Brook Park responded

Meeting and exceeding your expectations is always a top priority at Metro Toyota. We're glad to hear we made your service experience such a success, and the whole team here wishes you happy travels on the road ahead!

October 13, 2022

Great deal, variety of quality vehicles to choose from friendly clean environment and wonderful staff More

by VIOLET_MARSTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic Theodore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 17, 2022 -

Victory Toyota of Brook Park responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Metro Toyota. Thanks again for the recommendation and have an amazing day!

October 13, 2022

I am still pleased with Toyota services. They were friendly and efficient. Love you and thank you. More

by AJDMD84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 17, 2022 -

Victory Toyota of Brook Park responded

Thank you for your feedback, That's great! We're so appreciative that you continue to trust us with your vehicle service. We hope to see you again in the future and please enjoy your Toyota!

October 13, 2022

My Mechanic Jon looked over my car and made sure everything was good for my service! He did an excellent job! More

by ginawagner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic Theodore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jon Hlavka
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Oct 17, 2022 -

Victory Toyota of Brook Park responded

Thank you for the business. We are happy to hear that you had a 5 star experience. Jon will be happy to help you if you should need anything else. Please have a great week!

October 13, 2022

The dealership fig a GREAT job detailing the inside of my RAV 4. I would highly recommend them to family and friends! More

by SMOKEYDAN53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 17, 2022 -

Victory Toyota of Brook Park responded

Hi, thanks for the positive review! We can't tell you how nice it feels to hear that our Team went above and beyond to make sure your experience was a memorable one. We look forward to hearing from you again, and please contact us if you ever need anything regarding your vehicle!

October 12, 2022

Great service. Friendly staff. Always a positive experience. Nice to take vehicle to a place you can trust. More

by Rushforacause
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic Theodore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Driver dropped off & picked up. Appreciate the service
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Oct 12, 2022 -

Victory Toyota of Brook Park responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Metro Toyota. Thanks again for the recommendation and have an amazing day!

October 12, 2022

I had an incident with my 2023 Camry ( under 150 miles). I thought the door was going to fall off! I was really upset and I wanted it checked. Scott was very understanding and took care of it. This is my 4t More

by blc537
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 12, 2022 -

blc537 responded

You can post it.

Oct 12, 2022 -

Victory Toyota of Brook Park responded

Thank you for the feedback about the wind noise. It's great to hear that Scott was able to make sure the vehicle is operating as designed. Your safety is a priority for us and please let us know if there is anything else we can help you with. Safe travels!

Oct 13, 2022 -

blc537 responded

For the past 10 years, I’ve had my 2012 Camry serviced at Metro Toyota ( including tires) . I’ve found them to be reliable, competent and very fair. I plan to continue going to Metro with my 2023 Camry.

Oct 22, 2022 -

Victory Toyota of Brook Park responded

Thank you for the support. We value clients like you, please don't hesitate to ask Scott for help if you need it.

Oct 23, 2022 -

blc537 responded

Thank you. I really appreciate it.

October 12, 2022

Have always been able to schedule maintenance within couple days from my call. Work gets done promptly. More

by PEARNRK25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 17, 2022 -

Victory Toyota of Brook Park responded

Thank you for the business. We are happy to hear that you had a 5 star experience. It's great that we can get you scheduled quickly to make sure your vehicle is preforming it's best. We'll see you next time!

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