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Victory Toyota of Brook Park - Service Center

Brook Park, OH

4.5
1,990 Reviews

1,990 Reviews of Victory Toyota of Brook Park - Service Center

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October 18, 2022

They were nice and the hours where accommodating with my work hours. I didn't have to wait long for my maintenance. More

by rmwplum
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SUSAN BOTTORF
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2022 -

Victory Toyota of Brook Park responded

Thank you so much for your excellent review! Providing top-notch service is so important to us, and we are glad that Susan's efforts could meet your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

October 18, 2022

Comfortable waiting area. Friendly staff. Always takes time to answer questions. Love the fish tank. More

by KPODULKA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
MIKE BALIS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2022 -

Victory Toyota of Brook Park responded

Thank you so much for your positive review! Providing quality and efficient service is so important to us, and we are glad that Mike's efforts could meet your satisfaction. We hope that you continue to choose us for all of your future automotive needs. Safe travels!

October 15, 2022

New phone system is terrible, can’t reach service department , left message and no response More

by WASSR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2022 -

Victory Toyota of Brook Park responded

I am sorry you trouble please call chris shillinger 216-898-2940

October 15, 2022

Very helpful and accommodating. Described to me exactly what they thought was wrong and needed to be done to fix my vehicle. More

by Roger.robinson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2022 -

Victory Toyota of Brook Park responded

Roger, Thank you for sharing the highlights of your recent experience. It's wonderful to hear that we help get your Toyota back on the road and fixed. We'll look for you again in the future!

October 15, 2022

Service department wonderful! Car fixed right! 2 issues...1 my car was returned to me with the passenger seat reclined back all the way like a bed.Why?? Never put my passenger sea More

by alwing517
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2022 -

Victory Toyota of Brook Park responded

We are sorry if the passenger seat was moved into a different position, we probably needed to get under the dash to work on the problem, it should have been returned to it's normal position. If you are still having a problem with the TPMS please give me a call and we'll help figure it out, thank you for taking the time to let us know! Chris s 216-898-2940

October 15, 2022

Greeted by smiling young ladies who sounded happy and wanted to help whatever the problem maybe. Service writer listened to me and was helpful telling me how long the tech would have the vehicle. Sugge More

by Mike8717b
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2022 -

Victory Toyota of Brook Park responded

Mike, Thank you for taking the time to let us know that our service team kept you informed and made good recommendations to keep your Toyota running smoothly. We look forward to continued service with you! Please let us know if there is anything else we can help with!

October 14, 2022

Very reliable and efficient service. A very friendly and client oriented staff. Always a pleasant experience. More

by WMAC0415
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
MIKE BALIS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2022 -

Victory Toyota of Brook Park responded

Thank you for the business, It wonderful to hear that you were treated so well. Mike works very hard to give you that 5 STAR experience and it shows. Please let us know if there is something else we can help you with. Safe travels on the road ahead!

October 14, 2022

Awesome people very pleasant they do everything they say they’re gonna do. Highly recommend them More

by BAROQUE82
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2022 -

Victory Toyota of Brook Park responded

Hi, thanks for the positive review! We can't tell you how nice it feels to hear that our Team went above and beyond to make sure your experience was a memorable one. We look forward to hearing from you again, and please contact us if you ever need anything regarding your vehicle!

October 14, 2022

Mike of the service area always treats me like I'm the most important person there. He is wonderful and cares, and always tries to give me the best deal. More

by wadsgirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2022 -

Victory Toyota of Brook Park responded

That's great to hear, we love to see our customers happy here at Metro Toyota! Glad everyone gave you a good experience. Thank you for choosing our dealership and for the awesome review. We will see you on your next visit

October 14, 2022

Had done it's best by me for thirty years. Got my car taken care of today earlier than expected. More

by mdolzani
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2022 -

Victory Toyota of Brook Park responded

Meeting and exceeding your expectations is always a top priority at Metro Toyota. We're glad to hear we made your service experience such a success, and the whole team here wishes you happy travels on the road ahead!

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