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Victory Toyota of Brook Park - Service Center

Brook Park, OH

4.5
1,993 Reviews

1,993 Reviews of Victory Toyota of Brook Park - Service Center

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October 19, 2022

Was very happy with the service received. Very organized and very courteous. Made things easy More

by DANIELLE_CLIPPER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2022 -

Victory Toyota of Brook Park responded

Danielle, Thank you for leaving Scott this positive review! We are pleased that he could be of great assistance to you throughout your visit and we wish you the safest of travels until we meet again!

October 18, 2022

Metro Toyota service department has always been reliable when it comes to our vehicles. The customer service is excellent throughout the experience. I will continue to use and recommend Metro Toyota for a More

by ROBELL930
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2022 -

Victory Toyota of Brook Park responded

Thank you for your feedback, That's great! We're so appreciative that you continue to trust us with your vehicle service. We hope to see you again in the future and please enjoy your new Toyota!

October 18, 2022

Great job. Great work. Very helpful and timely service. Kept me updated and informed. Thank you More

by doctor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SUSAN BOTTORF
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2022 -

Victory Toyota of Brook Park responded

DR. Thank you for taking the time to let us know that our service team kept you informed and made good recommendations to keep your Toyota running smoothly. We look forward to continued service with you! Please let us know if there is anything else we can help with!

October 18, 2022

They were nice and the hours where accommodating with my work hours. I didn't have to wait long for my maintenance. More

by rmwplum
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SUSAN BOTTORF
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2022 -

Victory Toyota of Brook Park responded

Thank you so much for your excellent review! Providing top-notch service is so important to us, and we are glad that Susan's efforts could meet your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

October 18, 2022

Comfortable waiting area. Friendly staff. Always takes time to answer questions. Love the fish tank. More

by KPODULKA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
MIKE BALIS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2022 -

Victory Toyota of Brook Park responded

Thank you so much for your positive review! Providing quality and efficient service is so important to us, and we are glad that Mike's efforts could meet your satisfaction. We hope that you continue to choose us for all of your future automotive needs. Safe travels!

October 15, 2022

New phone system is terrible, can’t reach service department , left message and no response More

by WASSR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2022 -

Victory Toyota of Brook Park responded

I am sorry you trouble please call chris shillinger 216-898-2940

October 15, 2022

Very helpful and accommodating. Described to me exactly what they thought was wrong and needed to be done to fix my vehicle. More

by Roger.robinson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2022 -

Victory Toyota of Brook Park responded

Roger, Thank you for sharing the highlights of your recent experience. It's wonderful to hear that we help get your Toyota back on the road and fixed. We'll look for you again in the future!

October 15, 2022

Service department wonderful! Car fixed right! 2 issues...1 my car was returned to me with the passenger seat reclined back all the way like a bed.Why?? Never put my passenger sea More

by alwing517
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2022 -

Victory Toyota of Brook Park responded

We are sorry if the passenger seat was moved into a different position, we probably needed to get under the dash to work on the problem, it should have been returned to it's normal position. If you are still having a problem with the TPMS please give me a call and we'll help figure it out, thank you for taking the time to let us know! Chris s 216-898-2940

October 15, 2022

Greeted by smiling young ladies who sounded happy and wanted to help whatever the problem maybe. Service writer listened to me and was helpful telling me how long the tech would have the vehicle. Sugge More

by Mike8717b
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2022 -

Victory Toyota of Brook Park responded

Mike, Thank you for taking the time to let us know that our service team kept you informed and made good recommendations to keep your Toyota running smoothly. We look forward to continued service with you! Please let us know if there is anything else we can help with!

October 14, 2022

Very reliable and efficient service. A very friendly and client oriented staff. Always a pleasant experience. More

by WMAC0415
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
MIKE BALIS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2022 -

Victory Toyota of Brook Park responded

Thank you for the business, It wonderful to hear that you were treated so well. Mike works very hard to give you that 5 STAR experience and it shows. Please let us know if there is something else we can help you with. Safe travels on the road ahead!

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