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Victory Toyota of Brook Park - Service Center

Brook Park, OH

4.5
1,990 Reviews
Call Service Center (216) 412-5258

1,990 Reviews of Victory Toyota of Brook Park - Service Center

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October 21, 2022

Very professional and friendly environment along with clean restrooms and waiting area, i was very pleased there More

by PNICESOB4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
MIKE BALIS
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 22, 2022 -

Victory Toyota of Brook Park responded

Thank you for the business. We are happy to hear that you had a 5 star experience. Mike, Scott and the team will be happy to help you if you should need anything else. Drive carefully!

October 21, 2022

Always punctual, polite and efficient. I have always had a good experience with this service station and feel that they have been honest and straightforward, performing high quality work. More

by MaureenD.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
MIKE BALIS
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 22, 2022 -

Victory Toyota of Brook Park responded

Thank you so much for your positive review! Providing quality and efficient service is so important to us, and we are glad that Mike's efforts could meet your satisfaction. We hope that you continue to choose us for all of your future automotive needs. Safe travels!

October 20, 2022

Dealer was nice clean had coffee available while I waited didn’t like they tried to upsell me brakes on a car I just bought certified. Seems shady. More

by Gregpthegoat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Hana
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 20, 2022 -

Victory Toyota of Brook Park responded

Greg, We'd like to hear more about this. Can you please give us a call? Chris S 216-898-2940

October 20, 2022

Very good and nice place to keep you car safe , the employees are very friendly and helpful people More

by geraldoleon90
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic Theodore
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 20, 2022 -

Victory Toyota of Brook Park responded

Thank you so much for your positive review! Providing quality and efficient service is so important to us, and we are glad that Dom's efforts could meet your satisfaction. We hope that you continue to choose us for all of your future automotive needs. Safe travels!

October 20, 2022

Great people and great service! I have dealt with other local Toyota dealerships, and Metro is my favorite by far! More

by robertpaulandbeth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 20, 2022 -

Victory Toyota of Brook Park responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

October 20, 2022

Scheduling an appointment was ver quick and easy. Just in for a oil change. And I was in and out. Planning on scheduling another appt for a new key. As I lost mine and service dept. Was very help More

by Bkaznoch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I do not have a name but all were friendly and helpful!
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Oct 20, 2022 -

Victory Toyota of Brook Park responded

Repeat and referral business means so much to us, Thank you! It's good to hear that we can accommodate around your schedule so well. We'll look forward to seeing you again in the future!

October 20, 2022

Employees are always courteous, knowledgeable about cars and efficient. It's easy to get a convenient appointment. More

by limeviolet
Recommend Dealer
Yes
Employees Worked With
Can't remember their names, sorry
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Oct 20, 2022 -

Victory Toyota of Brook Park responded

Thank you so much for your wonderful review! We are so glad that our team could provide you with a top-notch experience! It is our pleasure to assist you in any way possible. We hope for an opportunity to work with you again in the future!

October 20, 2022

Friendly Well organized Nice place to work while you wait for your car Coffee appreciated Arranging maintanance via webpage very convenient Competent More

by jcspils
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 20, 2022 -

Victory Toyota of Brook Park responded

Thank you for the feedback about the ease of the online scheduler. It's great to hear that your vehicles was serviced and we got you back on the road with a hot cup of coffee. Please let us know if there is anything else we can help with!

October 20, 2022

Pleased with the service & never have had any issues with any previous service work in the past ! Have recommended Metro Toyota to anyone looking to purchase a Toyota or to have their Toyota serviced ! More

by 2168942629
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Rogers
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 20, 2022 -

Victory Toyota of Brook Park responded

Repeat and referral business means so much to us, Thank you! I'm sure that if you need any help Joe will be glad to get it for you. We'll look forward to seeing you next time!

October 20, 2022

Service people were very friendly and courageous. Very nice waiting are but miss your cookies. Will be making another appt to have Cruze control looked at. More

by Linda24292
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure, paperwork at home.
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Oct 20, 2022 -

Victory Toyota of Brook Park responded

Thank you for your feedback, That's great! We're so appreciative that you continue to trust us with your vehicle service. We miss the cookies too, but covid has made us try to put out packaged snacks, were happy that we can still do that. Please drive safely and we'll see you again.

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