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Victory Toyota of Brook Park - Service Center

Brook Park, OH

4.5
1,990 Reviews

1,990 Reviews of Victory Toyota of Brook Park - Service Center

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October 25, 2022

The service department is always professional, gives clear instructions on what will be done with the car, and all around a pleasant experience ! More

by Barb1010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
MIKE BALIS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2022 -

Victory Toyota of Brook Park responded

Thank you for leaving our service team this positive review! We are pleased that Mike could be of great assistance to you throughout your visit. We wish you safe travels on the road ahead.

October 25, 2022

Scott at Metro Toyota was Efficient, Friendly, and Informative. It was extremely helpful to have an individual answer the phone when calling the dealership. More

by ToniaKayGNP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Receptionist answering the phone
Oct 25, 2022 -

Victory Toyota of Brook Park responded

Thank you so much for your excellent review! Providing top-notch service is so important to us, and we are glad that Scotts efforts could meet your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

October 25, 2022

I Had a great experience, very quick and professional! The Staff was extremely friendly as well! More

by Cirino7a
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic Theodore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Budziak
Oct 25, 2022 -

Victory Toyota of Brook Park responded

Thank you for sharing the highlights of your recent experience. It's wonderful to hear that we help get your Toyota back on the road and running it's best. We'll look for you again in the future!

October 25, 2022

Always able to to make sure that the customer is taken care of and providing coffee is a plus and and a smile More

by TROCK25344
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
MIKE BALIS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2022 -

Victory Toyota of Brook Park responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Please enjoy the complimentary coffee, Take care!

October 25, 2022

In the past I have had good faith that this dealership knew how to service a vehicle and make the customer happy. My last service broke that faith and trust. More

by ej.upesleja
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2022 -

Victory Toyota of Brook Park responded

EJ- What happened? We'd like to make sure that we renew that good feeling. Please reach out to me. Chris Sullinger 216-898-2940

October 25, 2022

Good, quick service as always, I have been taking my car for over 5 years. More

by mikie1001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
MIKE BALIS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2022 -

Victory Toyota of Brook Park responded

Repeat and referral business means so much to us, Thank you! Glad everyone gave you a good experience, never hesitate to ask if you need something! See you soon.

October 25, 2022

If this is about the service on 10-22-22, I highly commend Mike Balis for fitting me in and helping me that afternoon rather than making me wait till Monday. Had to have my car towed and was told when More

by THOMNYCBOY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
MIKE BALIS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2022 -

Victory Toyota of Brook Park responded

Meeting and exceeding your expectations is always a top priority at Metro Toyota. We're glad to hear we made your service experience such a success, and the whole team here wishes you happy travels on the road ahead!

October 24, 2022

I have been a customer for over 30 years and always had excellent service. Will stay a customer More

by revbettyd
Recommend Dealer
Yes
Employees Worked With
MIKE BALIS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2022 -

Victory Toyota of Brook Park responded

Thank you so much for your wonderful review! We are so glad that our team could provide you with a top-notch experience! It is our pleasure to assist you in any way possible. We hope for an opportunity to work with you again in the future!

October 23, 2022

The staff is friendly and the mechanics do a nice job. They let you know what needs to be done before starting the work. More

by GLUCHANSKY
Recommend Dealer
Yes
Employees Worked With
MIKE BALIS
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2022 -

Victory Toyota of Brook Park responded

Thank you so much for your positive review! Providing quality and efficient service is so important to us, and we are glad that Mike's efforts could meet your satisfaction. We hope that you continue to choose us for all of your future automotive needs. Safe travels!

October 22, 2022

I am always treated with courtesy from the time I arrive until my vehicle h=is ready for me to leave. Coffee and smacks are provided while you wait for your service. If the service id going to involve mor More

by orbrath
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2022 -

Victory Toyota of Brook Park responded

Thank you for taking the time to let us know that our service team kept you informed and made good recommendations to keep your Toyota running smoothly. We look forward to continued service with you! Please let us know if there is anything else we can help with!

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