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Victory Toyota of Brook Park - Service Center
Brook Park, OH
1,990 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,990 Reviews of Victory Toyota of Brook Park - Service Center
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October 26, 2022
My cam ray has 238,000 miles on it only serviced at metro Toyota. Enough said. Toyota. Enough said. More
by lnovotny0
Verified CustomerEmployees Worked With
October 26, 2022
Very clean knowledgeable staff Friendly personal Both males and females are employed Friendly personal Auto parts are available to buy for the handyman males and females are employed Friendly personal Auto parts are available to buy for the handyman More
by martyvan9392
Employees Worked With
October 26, 2022
Had a bit of a previous service problem - or just a lack of communication. Chris Shillinger, the Service Department Manager, pro-actively reached out to me. Chris was terrific to work with - the problem was of communication. Chris Shillinger, the Service Department Manager, pro-actively reached out to me. Chris was terrific to work with - the problem was efficiently resolved. There was terrific listening on his part, no excuses and immediate action. Again, very pleased to continue to have my car serviced at Metro. FIVE Star Service with thanks to Chris and Don. More
by LAURENDAVIESPROJECTS
Employees Worked With
Chris Shillinger
October 26, 2022
Everyone is pleasant and the work is efficient. I would recommend the Service department to anyone. I would recommend the Service department to anyone. More
by Mike
Employees Worked With
October 26, 2022
Extremely disappointed in service- had a pre-purchase exam of a Toyota Prius , paid $145 plus tax and said that the car only needed alignment and some bulb replacements - otherwise in good shape - I spec exam of a Toyota Prius , paid $145 plus tax and said that the car only needed alignment and some bulb replacements - otherwise in good shape - I specifically asked about shocks and told they were fine. Relying on this exam I bought the car- only to find that’s couple of days later to get alignment that the struts and shocks all had to be replaced$1600!!! I went back to metro. And was only told that manager not available( joe) and they would only “exam again as sometimes shocks will leak oil and still be ok? I decided since metro gave me a misleading exam once another exam would not be credible. I had text exchange with Joe at metro - feel free to lol at texts with joe. To be fair I feel the extra $1600 and $145 for each he exam be reimbursed to me. I have used metro before and they have been reliable in their exams of a prior exam of used car couple of years ago. Disappointed that I was let down this time. More
by jonburney9644
October 26, 2022
Always excellent and prompt service. Never have to wait to long and the service department staff are excellent as well! Never have to wait to long and the service department staff are excellent as well! More
by C.BANKO
Employees Worked With
October 25, 2022
Great dealership. I never go anywhere else for service on both of out Toyotas. Fifteen I never go anywhere else for service on both of out Toyotas. Fifteen More
by kxnelson
Employees Worked With
October 25, 2022
Courteous and helpful. I was pleasantly surprised at the cost. I will definitely be back! I was pleasantly surprised at the cost. I will definitely be back! More
by Debbie
Employees Worked With
