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Victory Toyota of Brook Park - Service Center

Brook Park, OH

4.5
1,990 Reviews

1,990 Reviews of Victory Toyota of Brook Park - Service Center

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October 28, 2022

Dom my service advisor helped me through the entire process and made things very easy for me. He’s the reason I keep coming back! More

by nbeukemann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic Theodore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2022 -

Victory Toyota of Brook Park responded

Thank you so much for your excellent review! Providing top-notch service is so important to us, and we are glad that Dominic's efforts could meet your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

October 28, 2022

I was received on time. Employees were polite. Answered all my questions patiently. Service took shorter time than I expected. Over all good experience. More

by EVAMATADOMO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2022 -

Victory Toyota of Brook Park responded

Thank you for sharing the highlights of your recent experience. It's wonderful to hear that we help get your Toyota back on the road, running it’s best. We'll look for you again in the future!

October 28, 2022

Service was good I have been dropped my car to change oil, Maintenant , Mike is a service guy mentioned to me anything I have to do, it’s was good, I don’t have any issues problems I am so happy More

by vuongneil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
MIKE BALIS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2022 -

Victory Toyota of Brook Park responded

Thank you for taking the time to let us know that our service team kept you informed and made good recommendations to keep your Toyota running smoothly. We look forward to continued service with you! Please let us know if there is anything else we can help with!

October 27, 2022

Joe is always great to me. Joe got the service man to rearrange hubcap for me, forgot his name, he mentioned he has been at Metro Toyota for 2 years now.He was very willing to More

by JAADINEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Rogers and the service man Joe got to fix hubcap, very nice to me.
October 27, 2022

I’m not a typical customer, I live in the area but am only home 3-5 days per month. When I call to make appt for service, it’s usually last minute and they go above and beyond to fit me in or call me imm More

by spikeyoh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SUSAN BOTTORF
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2022 -

Victory Toyota of Brook Park responded

Hi, thanks for the positive review! We can't tell you how nice it feels to hear that our Team went above and beyond to make sure your experience was a memorable one. We look forward to hearing from you again, and please contact us if you ever need anything regarding your vehicle!

October 27, 2022

Excellent service. Absolutely great with explaining the details on the paperwork. They really are very knowledgeable on the vehicles also. More

by DMHEINE6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
MIKE BALIS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2022 -

Victory Toyota of Brook Park responded

Hello, we appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

October 27, 2022

Quick service and steps in place to ensure customer satisfaction. Service team always goes the extra mile. More

by Jimmy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic Theodore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pierson,Gercak
Oct 31, 2022 -

Victory Toyota of Brook Park responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Metro Toyota. Thanks again for the recommendation and have an amazing day!

October 27, 2022

Service department is always helpful and the multi-point inspection gives detailed information on vehicle. More

by EDWIN.I.MEJIA.E
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SUSAN BOTTORF
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2022 -

Victory Toyota of Brook Park responded

Thank you for your feedback, That's great! We're so appreciative that you continue to trust us with your vehicle's service. We hope to see you again in the future and please enjoy your Toyota!

October 27, 2022

Consistently good service that is done on time. Comfortable waiting room with television to watch or tables for work. More

by DSAGERSER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SUSAN BOTTORF
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2022 -

Victory Toyota of Brook Park responded

That's great to hear, we love to see our customers happy here at Metro Toyota! Glad everyone gave you a good experience. Thank you for choosing our dealership and for the awesome review. We will see you on your next visit

October 26, 2022

Always happy with the service at this dealership. They are fair & honest every time I bring my vehicle in for work. More

by teemills1970
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2022 -

Victory Toyota of Brook Park responded

Thank you so much for your excellent review! Providing top-notch service is so important to us, and we are glad that Mike's and effort could meet your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

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