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Victory Toyota of Brook Park - Service Center

Brook Park, OH

4.5
1,990 Reviews

1,990 Reviews of Victory Toyota of Brook Park - Service Center

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November 06, 2022

Great job! The only thing I have to say it's that I wished I would have been notified at the right car miles when my fluid transmission should been changed not More

by RohatM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic Theodore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2022 -

Victory Toyota of Brook Park responded

Hello, we appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

November 06, 2022

Excellent service every time. . very efficient and care in what they do. That is why no one services my car BUT Toyota More

by EG68000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic Theodore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2022 -

Victory Toyota of Brook Park responded

Hello, we appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

November 06, 2022

Advisor Mike H was great. He kept me informed and notified me as soon as my car was done More

by debsyms58
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
SUSAN BOTTORF
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2022 -

Victory Toyota of Brook Park responded

Hello, we appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

November 05, 2022

Ok Did not return calls when I had a question about the bill Dave G More

by Dave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SUSAN BOTTORF
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2022 -

Victory Toyota of Brook Park responded

Hello, we appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

November 05, 2022

Good service so far a little pricey but overall fine. Didn’t have to wait too long for a oil change and tire rotation. I More

by frankdj9603
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yacek Nazarczuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2022 -

Victory Toyota of Brook Park responded

Hi Frank, Thank you for your five-star review and for your kind words about our Metro Toyota Service Center. We are so pleased you had a short wait time and that your oil change and tire rotation were completed here! We offer outstanding care by Toyota-certified mechanics and genuine Toyota parts and oil. Looking forward to seeing you for your next maintenance! Stay safe and Happy Driving! -Metro Toyota Customer Care Team

November 05, 2022

Best place around to get car serviced. World class service from everyone you meet there. More

by figueroa315
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean McGhee
Nov 05, 2022 -

figueroa315 responded

Thank you for the great service.

November 05, 2022

Used the online scheduling and got the service I needed right away. The service staff knew what additional maintenance things were necessary for the car based on mileage More

by Bgillooly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
MIKE BALIS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2022 -

Victory Toyota of Brook Park responded

Hello, we appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

November 05, 2022

Very good ser ice and very courteous. They have the experience you expect. The servi ccee cost is higher than I expected. ⁴ More

by Garypellman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2022 -

Victory Toyota of Brook Park responded

Hello, we appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

November 05, 2022

Fantastic service by everyone I met. Kind of annoying being constantly bounced around to different departments when calling. More

by NICKMCCAUSLIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Theodore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
SUSAN BOTTORF
5.0
This rating includes all reviews, with more weight given to recent reviews.
MIKE BALIS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2022 -

Victory Toyota of Brook Park responded

Hello, we appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

November 05, 2022

Was very helpful in understanding the car and my options. Professional staff and met expectations More

by hama.brian.a
Recommend Dealer
Yes
Employees Worked With
Bob Albright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2022 -

Victory Toyota of Brook Park responded

Hi Brian, Thank you for your kind words about our staff and for your five-star review. We are very pleased you had a great experience and that our staff met your expectations. Let us know if you need anything. Stay safe and Happy driving! -Metro Toyota Customer Care Team

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