Victory Toyota of Brook Park - Service Center

Very helpful scheduling the appointment. The service department was prompt and provided a great service. The service department was prompt and provided a great service. More

Competent and quick. Not really empathetic. Seemed at first to be more bothered about having to install a headlight assembly purchased elsewhere. I'm looking for a rel Not really empathetic. Seemed at first to be more bothered about having to install a headlight assembly purchased elsewhere. I'm looking for a relationship I can trust. Not sure I found it. More

High level of attention provided by staff Insightful regarding potential service needs Guidance by parts counter was helpful regarding potential service needs Guidance by parts counter was helpful More

I normally have great experiences with this dealership but this past time was very very disorganized and it was incredibly frustrating. I think there was a lack of communication from department to departm but this past time was very very disorganized and it was incredibly frustrating. I think there was a lack of communication from department to department More

Please with expedient and professional service to my vehicle. Plus they have a convenient shuttle. vehicle. Plus they have a convenient shuttle. More

Service done in timely manner. Highly professional. Complete check up of the whole car. Recommendations at the end Highly professional. Complete check up of the whole car. Recommendations at the end More

It was easy to book online and so far I have not had any more issues. more issues. More

The dealership is always clean. Personnel are always friendly. The saltwater fish tank is a lovely addition to the waiting area. And Service is very timely. Personnel are always friendly. The saltwater fish tank is a lovely addition to the waiting area. And Service is very timely. More

Always able to get my car in on short notice . Staff very friendly and courteous I was paying almost double at a different dealership for oil changes Staff very friendly and courteous I was paying almost double at a different dealership for oil changes More

I came in for an oil change and to top off my fluids. My car was also making a rattling noise. They told me rattling sound was a loose heat shield and they couldn’t get to it so they were ordering a new My car was also making a rattling noise. They told me rattling sound was a loose heat shield and they couldn’t get to it so they were ordering a new one that wooos come in anywhere from 4 days to 4 months. Nothing yet and still rattling and not sure why ordering a new part would make it easier to get to. Also they did not top off my fluids as there was no windshield wiper fluid when I went to use it. More