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Victory Toyota of Brook Park - Service Center
Brook Park, OH
1,990 Reviews
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1,990 Reviews of Victory Toyota of Brook Park - Service Center
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Verified Customer
November 22, 2022
I brought my car in for a leaking tire. I had to put 5 psi in several days in a row. When I brought the car in, I waited for an hour in the waiting room for the service advisor to come out I had to put 5 psi in several days in a row. When I brought the car in, I waited for an hour in the waiting room for the service advisor to come out and tell me it’s not leaking. I asked why I had to fill it with air then and that it was reading low and she said abruptly “well the computers can be off. You should check it with a gauge” to which I replied that I had each time I filled it. Believe me, I took enough physics to understand temperature fluctuations with cold air too. I checked the tires when they were cold and compared it to the next day when they were cold. I asked why they were still leaking and she blew me off and said they were not leaking. I then left, brought my car to a tire shop, and they immediately found a rim leak and resealed the tire. It is now fixed. Let me know where you want the bill sent and try educating your employees that paying customers tend to favor kindness over rude and flippant responses. I don’t care as much that you guys missed the leak. I care that she was rude. Thank you for listening. More
by Andy18
Employees Worked With
November 22, 2022
Wonderful service center. Only place I go for all of my Toyota needs. They are respectful and timely. I’ve worked with them for over 3 years they have always treated me like f Only place I go for all of my Toyota needs. They are respectful and timely. I’ve worked with them for over 3 years they have always treated me like family. Thank you. More
by HIBA.ROSACE
Employees Worked With
Other Employees :
Chris Shillinger
November 22, 2022
Great service. Like always they do an excellent job and on time definitely .Like always they do a excellent job and on time definitely will go back to metro Like always they do an excellent job and on time definitely .Like always they do a excellent job and on time definitely will go back to metro More
by JST4SPEED
Employees Worked With
November 21, 2022
This dealership has trouble finding auto technicians to service cars on a Saturday. I scheduled an appointment for a specific repair,struts for the front only to find no one and parts were here service service cars on a Saturday. I scheduled an appointment for a specific repair,struts for the front only to find no one and parts were here service the job. Went elsewhere on same day to get the work done. More
by LENVITTORI
November 21, 2022
Good service good good good good good good good good good good good good good. good good good good. More
by Tyrone Morris
Employees Worked With
November 21, 2022
Very easy to set up an appointment. They work around your schedule which is awesome. Never had a issue. They work around your schedule which is awesome. Never had a issue. More
by evelisehk16
November 19, 2022
The Staff has always been very pleasant prices are reasonable and never there to long very reasonable timing. reasonable and never there to long very reasonable timing. More
by JLONGCOY64
Employees Worked With
November 19, 2022
Good service but it took 2 hours for just an oil change and tire rotation. and tire rotation. More
by Eesjr3006@aol.com
Employees Worked With
November 19, 2022
You’re not offered services that you don’t need. One other dealer does so. One other dealer does so. More
by jamesgordon1941@gmail.com
