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Victory Toyota of Brook Park - Service Center

Brook Park, OH

4.5
1,991 Reviews

1,991 Reviews of Victory Toyota of Brook Park - Service Center

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April 28, 2023

Everything went smoothly and timely, very efficient. Customer service was excellent as well. Thank you More

by lynnavon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yacek Nazarczuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
SUSAN BOTTORF
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2023 -

Victory Toyota of Brook Park responded

Hello, we appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

April 28, 2023

Wasn't happy with the work they said they did. Bill said they rotated the tires but they weren't. More

by TKREJCI
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Theodore
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2023 -

Victory Toyota of Brook Park responded

I'm Sorry to hear that your experience was less than satisfactory. We don't have a Bill that works in the service department. Are you sure you were here at Metro Toyota. If you were somewhere else can you please edit your response.

May 11, 2023 -

TKREJCI responded

Dominic Theodore Service Advisor Inv #306057

April 27, 2023

Good 4 good Was there for tire rotation and oil change could not get oil filter off was there over 2 hours git a free oil change. More

by Ken
Recommend Dealer
Yes
Employees Worked With
Chris Shillinger, Chris Shillinger
May 05, 2023 -

Victory Toyota of Brook Park responded

Hello, we appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

April 27, 2023

Always had a good experience People there very friendly and helpful never had. A bad experience More

by noyourbusiness
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Barrier
May 05, 2023 -

Victory Toyota of Brook Park responded

That's great to hear, we love to see our customers happy here at Metro Toyota! Glad everyone gave you a good experience. Thank you for choosing our dealership and for the awesome review. We will see you on your next visit

April 27, 2023

Not happy with service They did no complete work and they just rush things Not complete service More

by free2nirav@yahoo.co.in
Recommend Dealer
No
Employees Worked With
Dominic Theodore
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dominic Theodore
April 27, 2023

Extremely friendly and thorough. Speaks to customer respectfully and describes condition of automobile in easy to understand lingo. More

by Mary.mam@verizon.net
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Barrier
May 05, 2023 -

Victory Toyota of Brook Park responded

That's great to hear, we love to see our customers happy here at Metro Toyota! Glad everyone gave you a good experience. Thank you for choosing our dealership and for the awesome review. We will see you on your next visit

April 27, 2023

After my oil change and tire rotation, I left then my tire light came on. I came back. They said they would take a look at it no problem, but it took longer to wait for the tire stem seal that they broke More

by Walkerthedog1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MIKE BALIS
4.0
This rating includes all reviews, with more weight given to recent reviews.
April 26, 2023

I didn't have to wait very long. All of my questions were answered. I left with the confidence knowing my car was in excellent working condition. I felt good about the additional ser More

by craig.maddox@gmail.com
Recommend Dealer
Yes
Employees Worked With
Mike Hana
May 05, 2023 -

Victory Toyota of Brook Park responded

Hello, we appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

April 26, 2023

Able to take my regular maintenance visit without prior appointment, done in abt an hour. A bit more expensive than expected. More

by KenLikesJazz@gmail.com
Recommend Dealer
Yes
May 05, 2023 -

Victory Toyota of Brook Park responded

Hello, we appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

April 23, 2023

I give it this rating because my service is not complete they explained overhead involved but the outcome is same my device was not complete and their attitude is slightly negative, everting else was fine, More

by MM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dominic Theodore
3.0
This rating includes all reviews, with more weight given to recent reviews.
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