Victory Toyota of Brook Park - Service Center
Brook Park, OH
1,990 Reviews of Victory Toyota of Brook Park - Service Center
Great friendly service employees -even washed my truck. Checked over my vehicle to make sure it was safe Checked over my vehicle to make sure it was safe More
Excellent dealership in which to buy your vehicle or vehicles. They also provide excellent service and customer care! vehicles. They also provide excellent service and customer care! More
Service got me in right away but problem hadn't seemed to be fixed so I had to make another appointment only to be told there wasn't anymore that could be done. be fixed so I had to make another appointment only to be told there wasn't anymore that could be done. More
I love bringing my car in because I know that they will handle whatever needs to be done. handle whatever needs to be done. More
I brought my car in for an oil change and tire leak. The scheduler said the appointment would take 45 minutes when I made the appointment on the phone, but I was told an hour and a half when I got there The scheduler said the appointment would take 45 minutes when I made the appointment on the phone, but I was told an hour and a half when I got there. They called my phone instead of just coming to the waiting room to tell me they didn't have the part to fix my tire, but it would be $300 in 30 days when it came in. I immediately called the local tire place who made the repair the next day for $120. The lady at the counter was rude when I told her I found someone to do it sooner, and she insisted they wouldn't know how to program the pressure sensor, which they absolutely did. The oil change price also went up substantially without notice, and the car wasn't washed well. I've been a long time Metro customer, but I doubt I'm coming back after this experience. More
The service agent was very helpful in explaining what was being done to my car. being done to my car. More
All staff members were courteous and professional. I was able to find a quiet area where I could complete business phone calls and other tasks. Waiting area and restrooms were clean. Work on my car wa I was able to find a quiet area where I could complete business phone calls and other tasks. Waiting area and restrooms were clean. Work on my car was completed I had a projection. More
Easy to get in. Everyone is cordial and knowledgeable about the product. Nice waiting area. Everyone is cordial and knowledgeable about the product. Nice waiting area. More
Toyota always gives me good service. Those who wait on me are very professional, courteous & knowledgeable. A special thanks to John McNamara!! Those who wait on me are very professional, courteous & knowledgeable. A special thanks to John McNamara!! More