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Victory Toyota of Brook Park - Service Center

Brook Park, OH

4.5
1,990 Reviews

1,990 Reviews of Victory Toyota of Brook Park - Service Center

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December 15, 2022

Great friendly service employees -even washed my truck. Checked over my vehicle to make sure it was safe More

by own2wheels
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Theodore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2022 -

Victory Toyota of Brook Park responded

Hello, we appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

December 15, 2022

The people were very helpful and pleasant to deal with! Service was fast. Arrived early. They were ready for me More

by kathyricker4124
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe I believe
Dec 16, 2022 -

Victory Toyota of Brook Park responded

Hello, we appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

December 15, 2022

Excellent dealership in which to buy your vehicle or vehicles. They also provide excellent service and customer care! More

by Eyeonfrnk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy McClish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Greenfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2022 -

Victory Toyota of Brook Park responded

Hello, we appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

December 15, 2022

Service got me in right away but problem hadn't seemed to be fixed so I had to make another appointment only to be told there wasn't anymore that could be done. More

by Lydia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Theodore
3.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 14, 2022

I love bringing my car in because I know that they will handle whatever needs to be done. More

by charlesjackson19661966
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Theodore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
SUSAN BOTTORF
5.0
This rating includes all reviews, with more weight given to recent reviews.
MIKE BALIS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2022 -

Victory Toyota of Brook Park responded

Hello, we appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

December 13, 2022

I brought my car in for an oil change and tire leak. The scheduler said the appointment would take 45 minutes when I made the appointment on the phone, but I was told an hour and a half when I got there More

by CarReviewer44107
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
SUSAN BOTTORF
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2022 -

Victory Toyota of Brook Park responded

We are sorry to learn of your experience with our Service Department. We sense your frustration, and your visit is not what we aim for. Typically, an oil change and tire repair would take 45 minutes. However, we do get backed up at times and therefore wait times can be longer. The delivery of an exact match for your tire would be 3 days, not 30. We are also confident that an exact match tire elsewhere would not have such a price discrepancy. Also, the price of an oil change has gone unchanged for at least a year unless there is a special offer. Our car wash is not currently having any issues and it is designed to dry your vehicle spot-free. We would like an opportunity to earn your trust back. To discuss further, please contact me directly at 216-898-2940 or ChrisS@MetroToyota.com. Thank you, Chris Schillinger, Service Manager

December 13, 2022

The service agent was very helpful in explaining what was being done to my car. More

by WILLIS862002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Greenfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Ollar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2022 -

Victory Toyota of Brook Park responded

Thank you for the business. We are happy to hear that you had a 5 star experience. Jim will be happy to help you if you should need anything else.

December 12, 2022

All staff members were courteous and professional. I was able to find a quiet area where I could complete business phone calls and other tasks. Waiting area and restrooms were clean. Work on my car wa More

by bjcottrell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yacek Nazarczuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jimmy Miller
Dec 12, 2022 -

Victory Toyota of Brook Park responded

Hello, we appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

December 12, 2022

Easy to get in. Everyone is cordial and knowledgeable about the product. Nice waiting area. More

by GRACE_SPARROW
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2022 -

Victory Toyota of Brook Park responded

Hello, we appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

December 11, 2022

Toyota always gives me good service. Those who wait on me are very professional, courteous & knowledgeable. A special thanks to John McNamara!! More

by HOLLYGH1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Theodore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John McNamara
Dec 12, 2022 -

Victory Toyota of Brook Park responded

Hello, we appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

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