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Victory Toyota of Brook Park - Service Center

Brook Park, OH

4.5
1,990 Reviews
Call Service Center (216) 412-5258

1,990 Reviews of Victory Toyota of Brook Park - Service Center

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December 27, 2022

I like the person that I deal with my Rav 4 Mr. Ken Konopka. He was very accommodating and explain things that I don't understand.. he was very helpful when I purchase this car. More

by NOEMAIL3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Konopka
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 28, 2022 -

Victory Toyota of Brook Park responded

We agree Ken is wonderful and we're grateful to have earned your trust. Thank you again for being a wonderful customer and please enjoy your new Toyota. Please stop by and say hello when you are in for the complimentary Toyota Care maintenance.

December 26, 2022

Very good service. Very clean. Employees are very polite. Would recommend this dealership to others More

by ericjnovak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SUSAN BOTTORF
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 27, 2022 -

Victory Toyota of Brook Park responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

December 26, 2022

So far each time I have visited the representatives have always been helpful, kind and professional. More

by linda.smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Theodore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
SUSAN BOTTORF
5.0
This rating includes all reviews, with more weight given to recent reviews.
MIKE BALIS
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 27, 2022 -

Victory Toyota of Brook Park responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

December 25, 2022

Organized and thorough Although the review process is obnoxious and they have no right to put a minimum on my opinion More

by petervb00
Recommend Dealer
Yes
Employees Worked With
Mike Hana
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 27, 2022 -

Victory Toyota of Brook Park responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

December 24, 2022

Last comment was deleted ! ! i had 4 visited times for 1 issue and still not fixed . The worst maintenance ever . More

by Aliobaidat6891
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
SUSAN BOTTORF
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 07, 2023 -

Victory Toyota of Brook Park responded

You and I spoke, we believe that a previous accident has made this vehicle unable to be aligned properly. You have had many alignments from other places prior to us trying to make it right for you. Hopefully your new tires will help. We wish you the best success with your vehicle.

Jan 07, 2023 -

Aliobaidat6891 responded

The previous accident not effected , that's issue i had last 3 months , you can say you can't fixed the issue not guessing . Tiers not completed a year . You can find other exits for customer service failure .

December 23, 2022

Great service department. They always do a comprehensive inspection with no pressure to do repairs that are not immediately necessary. More

by scribal.girder_0r
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t recall.
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Dec 27, 2022 -

Victory Toyota of Brook Park responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

December 23, 2022

I love how they treat me. They treat me like family I will always go back to them More

by MILLSORAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barry Greenfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 27, 2022 -

Victory Toyota of Brook Park responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

December 23, 2022

Nice people and good service and always on time, thanks highly recommend for your car More

by kelbach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 27, 2022 -

Victory Toyota of Brook Park responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

December 23, 2022

Very courteous, efficient. And quick. Easy to schedule on line. Comfortable waiting area. Service personnel were very good More

by CLYDE920
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Theodore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
SUSAN BOTTORF
5.0
This rating includes all reviews, with more weight given to recent reviews.
MIKE BALIS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 27, 2022 -

Victory Toyota of Brook Park responded

Thank you for the feedback about the ease of the online scheduler. It's great to hear that your vehicles maintenance was completed and we got you back on the road. Please let us know if there is anything else we can help with!

December 22, 2022

Service light never set up wel doing oil change , This is our humble request please do all work when customers come to service in their car More

by AMAR.RYANG87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Barrier
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hana
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Theodore
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Rogers
1.0
This rating includes all reviews, with more weight given to recent reviews.
SUSAN BOTTORF
1.0
This rating includes all reviews, with more weight given to recent reviews.
MIKE BALIS
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
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