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Victory Toyota of Brook Park - Service Center

Brook Park, OH

4.5
1,990 Reviews
Call Service Center (216) 412-5258

1,990 Reviews of Victory Toyota of Brook Park - Service Center

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December 28, 2022

Easy to get service. One phone call. Waiting room is large. Service personnel are polite More

by SHARON.MARESCO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SUSAN BOTTORF
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 29, 2022 -

Victory Toyota of Brook Park responded

Sharon Meeting and exceeding your expectations is always a top priority at Metro Toyota. We're glad to hear we made your experience such a success, and the whole team here wishes you happy travels on the road ahead!

December 28, 2022

Excellent service. They were all very friendly too. I will plan on coming back in the future. More

by X
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SUSAN BOTTORF
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 29, 2022 -

Victory Toyota of Brook Park responded

That's great to hear, we love to see our customers happy here at Metro Toyota! Glad everyone gave you a good experience. Thank you for choosing our dealership and for the awesome review. We will see you on your next visit

December 28, 2022

They were good. Easy and prompt appointment. The final bill matched the quote. I’m very pleased with the work. More

by djvaughn66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SUSAN BOTTORF
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 29, 2022 -

Victory Toyota of Brook Park responded

Hi, thanks for the positive review! We can't tell you how nice it feels to hear that our Team went above and beyond to make sure your experience was a memorable one. We look forward to hearing from you again, and please contact us if you ever need anything regarding your vehicle!

December 28, 2022

It was a pleasant experience. They explained in detail what was going to be done. More

by J.A.MORALES919
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Theodore
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 29, 2022 -

J.A.MORALES919 responded

He explained everything they will do to my car. It was completed by the time that it was expected.

December 27, 2022

The team at Metro Toyota is friendly honest efficient. I have purchased our Toyotas here and trust this dealership More

by DM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 29, 2022 -

Victory Toyota of Brook Park responded

Repeat and referral business means so much to us, Thank you! I'm sure that if you need any help our team will be glad to get it for you. We'll see you soon, Happy New Year

December 27, 2022

Very friendly and easy to navigate, especially with this being my first time using Toyota Care More

by Ntooley10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MIKE BALIS
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 29, 2022 -

Victory Toyota of Brook Park responded

Thank you so much for your wonderful review! We are so glad that our team could provide you with a top-notch experience! It is our pleasure to assist you in any way possible. We hope for an opportunity to work with you again in the future!

December 27, 2022

Service department is great. Scott Barrier is an asset to your company. That is why we come back! More

by MJD3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 29, 2022 -

Victory Toyota of Brook Park responded

Thank you for leaving Scott this positive review! We are pleased that he could be of great assistance to you throughout your visit. We can't wait for you to enjoy your new vehicle, and we wish you the safest of travels until we meet again!

December 27, 2022

Very professional and efficient. They are polite and respectful. And explain everything with detail. Great service More

by Thomasserrano38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Theodore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
SUSAN BOTTORF
5.0
This rating includes all reviews, with more weight given to recent reviews.
MIKE BALIS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 29, 2022 -

Victory Toyota of Brook Park responded

Thomas, On behalf of all of us at Metro Toyota, we would like to thank you for sharing this great review about our store! We are thrilled that you enjoyed your experience.

December 27, 2022

Provide good customer service on my arrival and exit. Provide details on future service needed on my car. That gives me enough time to save for the future service. More

by danita.belcher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
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Dec 28, 2022 -

Victory Toyota of Brook Park responded

Danita, Thank you for taking the time to let us know that our service team kept you informed and made good recommendations to keep your Toyota running smoothly. We look forward to continued service with you! Please let us know if there is anything else we can help with!

December 27, 2022

After the fact, I appreciated they corrected a service issue I had, to excellent satisfaction. More

by PGREENPAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Theodore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 29, 2022 -

Victory Toyota of Brook Park responded

Your safety is a priority for us and please let us know if there is anything else we can help you with. Safe travels!

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