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Victory Toyota of Brook Park - Service Center

Brook Park, OH

4.5
1,990 Reviews

1,990 Reviews of Victory Toyota of Brook Park - Service Center

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January 15, 2023

We have been Metro customers since 1995. Mostly service now. Work was performed quickly and you had my tire in stock. Problem. All my tires are nitrogen filled. The new tire had the gre More

by MzKitty.ONeil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Theodore
3.0
This rating includes all reviews, with more weight given to recent reviews.
January 13, 2023

Great service, very knowledgeable, clean service area, fast turnaround, plenty of service appts to choose from More

by jjkerner1972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SUSAN BOTTORF
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2023 -

Victory Toyota of Brook Park responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

January 13, 2023

I gave them a number one because they not adjust the oil where it says was changed. Also, I told them to rotate thectires and there is still a light on the dash showing that they did not it. Something si.il More

by JANNETTEFRED8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
SUSAN BOTTORF
1.0
This rating includes all reviews, with more weight given to recent reviews.
January 13, 2023

Check in was pleasant. Waiting area is nice. Service was completely in an efficient timeframe. More

by anthony.luke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Rogers
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2023 -

Victory Toyota of Brook Park responded

Hello, we appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

January 13, 2023

Always receive great service for my car repairs. The service discounts always helps whenever offered. I shall return. More

by karaniaj7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2023 -

Victory Toyota of Brook Park responded

Hello, we appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

January 13, 2023

Professional, enthusiastic, sincerely staff at Metro Toyota. Thanks for your business. I hope we always have good business together forever. More

by Kimchi Nguyen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hana
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Theodore
4.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Rogers
4.0
This rating includes all reviews, with more weight given to recent reviews.
SUSAN BOTTORF
4.0
This rating includes all reviews, with more weight given to recent reviews.
MIKE BALIS
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2023 -

Victory Toyota of Brook Park responded

Thank you for sharing the highlights of your recent experience. It's wonderful to hear that we help get your Toyota back on the road running it’s best. We'll look for you again in the future!

Jan 18, 2023 -

Kimchi Nguyen responded

OK.

January 12, 2023

Every time I have gone there they have been very professional and courteous. And they seem to know what they are doing. More

by Humble
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Theodore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cruz, Alexis lic # 195 -5
Jan 18, 2023 -

Victory Toyota of Brook Park responded

Thank you so much for your positive review! Providing quality and efficient service is so important to us, and we are glad that Dominic's efforts could meet your satisfaction. We hope that you continue to choose us for all of your future automotive needs. Safe travels!

January 12, 2023

Love Metro Toyoya, customer for 25 yrs at least. Seem to be very honorable as far as I can tell. Jerry is the best! More

by FOSTERJ0
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anastasia Kaluszyk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ramona Plumlee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2023 -

Victory Toyota of Brook Park responded

Repeat and referral business means so much to us, Thank you for being a great customer! I'm sure that if you need any help team will be happy to help you. Please stop by and say hello when you're in for service.

January 11, 2023

Very well organized. Employees have good people skills. The waiting area is comfortable and pleasant. I’ve always had a very good experience there. More

by I don’t know
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2023 -

Victory Toyota of Brook Park responded

On behalf of all of us at Metro Toyota, we would like to thank you for sharing this great review about our store! We are thrilled that you enjoyed your experience.

January 11, 2023

Always have the soonest appointment times but way too expensive, I was there for a part they told me would all together cost $1100 but I took it else were who did the same work for $700 and had it done i More

by marcumx86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Rogers
4.0
This rating includes all reviews, with more weight given to recent reviews.
MIKE BALIS
4.0
This rating includes all reviews, with more weight given to recent reviews.
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