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Victory Toyota of Brook Park - Service Center

Brook Park, OH

4.5
1,990 Reviews
Call Service Center (216) 412-5258

1,990 Reviews of Victory Toyota of Brook Park - Service Center

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January 18, 2023

The services they perform are always done curtesly and with a smile. My salesperson is always friendly when I go in the shop or showroom. More

by LYNNDRAGONKEEPER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 28, 2023 -

Victory Toyota of Brook Park responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Metro Toyota. Thanks again for the recommendation and have an amazing day!

January 18, 2023

The wait was a little long but not too bad. The employees were helpful. Stop. More

by USACINDY
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
SUSAN BOTTORF
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 28, 2023 -

Victory Toyota of Brook Park responded

Hello, we appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

January 18, 2023

Always professional and quick service. Very upfront and honest with assessment of what you need immediately and what can wait if you can’t afford to do everything at once. More

by rj918.1978
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
MIKE BALIS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 28, 2023 -

Victory Toyota of Brook Park responded

We appreciate you taking the time to give us a 5 STAR review. Helping our customers stay in their budgets and keeping your Toyota running it's best is a top goal of ours. Please let us know if there is something else we can help you with and please dive safely!

January 17, 2023

Although I was disappointed that certain features were not available, Terry was very accommodating, knowledgeable and aimed to please. More

by jschille98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Rogers
4.0
This rating includes all reviews, with more weight given to recent reviews.
Terry Jelleson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 18, 2023 -

Victory Toyota of Brook Park responded

That's great to hear, we love to see our customers happy here at Metro Toyota! Glad everyone gave you a good experience. Thank you for choosing our dealership and for the awesome review. We will see you on your next visit

January 17, 2023

Excellent service. I do not understand why the entire survey is dependent upon the completion of this section. More

by WWILLMANN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
MIKE BALIS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 28, 2023 -

Victory Toyota of Brook Park responded

Thank you for taking the time to do the review. It is important to us so we know that our clients are happy with the results of their visit. We look forward to seeing you again. Please let us know if you need anything!

January 17, 2023

Efficient, courteous and friendly each time I visit. Wait times are appropriate. Staff is accessible for questions More

by BEANJKB
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 28, 2023 -

Victory Toyota of Brook Park responded

That's great to hear, we love to see our customers happy here at Metro Toyota! Glad everyone gave you a good experience. Thank you for choosing our dealership and for the awesome review. We will see you on your next visit

January 16, 2023

Scott Barrier takes care of all my car services which I am pleased. Excellent services More

by Msnske93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : All employees that I encounter are pleasant and helpful.
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Jan 16, 2023 -

Victory Toyota of Brook Park responded

Hello, we appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

January 16, 2023

My car was seen without an appointment, so I was very grateful. The service was completed quickly, and my problem was resolved. More

by bforestall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MIKE BALIS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 16, 2023 -

Victory Toyota of Brook Park responded

Hello, we appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

January 16, 2023

Top shelf service department . Stellar technicians . Clean and spacious waiting area . Sure miss the donuts though More

by linturk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
SUSAN BOTTORF
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 28, 2023 -

Victory Toyota of Brook Park responded

Thank you for your feedback, That's great! We're so appreciative that you continue to trust us with your vehicle 's maintenance. We hope to see you again in the future, Safe travels!

January 16, 2023

Fast and efficient, good service, don,'t have anymore words. Please go to next tab More

by peters01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
MIKE BALIS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 28, 2023 -

Victory Toyota of Brook Park responded

Meeting and exceeding your expectations is always a top priority at Metro Toyota. We're glad to hear we made your service experience such a success, and the whole team here wishes you happy travels on the road ahead!

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