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Victory Toyota of Brook Park - Service Center

Brook Park, OH

4.5
1,990 Reviews

1,990 Reviews of Victory Toyota of Brook Park - Service Center

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January 23, 2023

If you cant honor the quote given before, dont say you can, even if the difference is negligible. More

by Ali
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Hana
1.0
This rating includes all reviews, with more weight given to recent reviews.
January 23, 2023

I brought my car in to fix the hatch. Three different opinions on why my hatch won't open in the cold. Still not fixed. Went to Walmart yesterday and it wouldn't open. Took it to Metro a More

by GARYASOLOMON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 23, 2023

Trustworthy, great work, competitive pricing. Employees, especially Scott Barrier, is always pleasant, honest & helpful. I wouldn't trust my car to anyone else. More

by treebarrier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2023 -

Victory Toyota of Brook Park responded

That's great to hear, we love to see our customers happy here at Metro Toyota! Glad everyone gave you a good experience. Thank you for choosing our dealership and for the awesome review. We will see you on your next visit

January 23, 2023

I was in and out. Very efficient. Comfortable waiting area with coffee. Never forget the coffee. More

by RICHFARRUGGIA
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Ibrahim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Konopka
5.0
This rating includes all reviews, with more weight given to recent reviews.
SUSAN BOTTORF
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2023 -

Victory Toyota of Brook Park responded

Rich, That's great to hear, we love to see our customers happy here at Metro Toyota! Glad everyone gave you a good experience. Thank you for choosing our dealership and for the awesome review. We will see you on your next visit

January 23, 2023

Great service. They helped fix the mirror and and update the maintenance to my car. Thank you! More

by Tmf2023
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2023 -

Victory Toyota of Brook Park responded

That's great to hear, we love to see our customers happy here at Metro Toyota! Glad everyone gave you a good experience. Thank you for choosing our dealership and for the awesome review. We will see you on your next visit

January 22, 2023

Explained the problem I said I was having I was told this is normal on Toyota trucks. Not sure if I was given. The runaround have asked other Toyota truck owners they said they never heard of this problem. F More

by THAJCP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
SUSAN BOTTORF
4.0
This rating includes all reviews, with more weight given to recent reviews.
January 22, 2023

This is the only place I and my family have our cars serviced. Friendly and knowledgeable service people. More

by teschmitt1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Theodore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2023 -

Victory Toyota of Brook Park responded

That's great to hear, we love to see our customers happy here at Metro Toyota! Glad everyone gave you a good experience. Thank you for choosing our dealership and for the awesome review. We will see you on your next visit

Jan 25, 2023 -

teschmitt1 responded

I will never go anywhere else. Thank you

January 21, 2023

It was expensive but they got the job done. The service was professional and they got me right in. More

by Meow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eh
Jan 28, 2023 -

Victory Toyota of Brook Park responded

Thank you so much for your wonderful review! We are so glad that our team could provide you with a top-notch experience! It is our pleasure to assist you in any way possible. We hope for an opportunity to work with you again in the future!

January 21, 2023

Still waiting for tire sensor to come in! Hoping to be notified soon. I do appreciate the professionalism of your staff. More

by Ialac211
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2023 -

Victory Toyota of Brook Park responded

Thank you for taking the time to share your feelings about your experience. the parts usually come pretty quickly and we'll call as soon as it arrives to set up a good time for the installation. Have a great day!

January 20, 2023

Metro Toyota, on Brookpark Rd, has always provided me more than sufficient and efficient service. More

by tlr713
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hana
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Theodore
4.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Rogers
4.0
This rating includes all reviews, with more weight given to recent reviews.
SUSAN BOTTORF
4.0
This rating includes all reviews, with more weight given to recent reviews.
MIKE BALIS
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2023 -

Victory Toyota of Brook Park responded

Thank you for sharing the highlights of your recent experience. It's wonderful to hear that we help get your Toyota back on the road running it’s best. We'll look for you again in the future!

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