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Victory Toyota of Brook Park - Service Center

Brook Park, OH

4.5
1,991 Reviews

1,991 Reviews of Victory Toyota of Brook Park - Service Center

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May 04, 2023

Polite, professional and customer focused and concerned. I've been a customer since 1983 and buy and service my vehicles at Metro. More

by soccerduderr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barry Greenfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yacek Nazarczuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Schneider
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
SUSAN BOTTORF
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Schneider
May 05, 2023 -

Victory Toyota of Brook Park responded

That's great to hear, we love to see our customers happy here at Metro Toyota! Glad everyone gave you a good experience. Thank you for choosing our dealership and for the awesome review. We will see you on your next visit

May 04, 2023

I came in for oil change. Work was completed to my satisfaction and in a timely manner while I waited. More

by RFURILLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MIKE BALIS
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2023 -

Victory Toyota of Brook Park responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

May 04, 2023

No hassel and easy purchase. Sales and service teams are excellent and worked hand in hand to make my purchase and service simple. More

by OHSCOTT2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
MIKE BALIS
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2023 -

Victory Toyota of Brook Park responded

Hello, we appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

May 04, 2023

Excellent customer service. Metro always takes care of things professionally and on a timely matter More

by TIM.LAWLESSSALES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SUSAN BOTTORF
5.0
This rating includes all reviews, with more weight given to recent reviews.
MIKE BALIS
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2023 -

Victory Toyota of Brook Park responded

What an outstanding review! Kevin and the Metro team are proud to go the extra mile for our guests, and it's wonderful to hear that this is what keeps you loyal to our dealership. Thank you tremendously for your positive feedback, and we look forward to your next visit!

May 04, 2023

I am always satisfied with the work done at Metro Toyota. They do a great job. More

by MUGSINA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MIKE BALIS
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2023 -

Victory Toyota of Brook Park responded

Hello, we appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

May 04, 2023

Dominic did not filly explain the service needed or timeline to come back to get it completed. He was polite. More

by ANNELAUXMANBY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Konopka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Theodore
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2023 -

Victory Toyota of Brook Park responded

Anne, Thank you for sharing the highlights of your recent experience. It's wonderful to hear that we help get your Toyota back on the road running it’s best. We'll look for you again in the future!

May 03, 2023

Metro has been accommodating to me through the years as I have purchased most of my cars here. I believe them to be fair, especially with the last incident, refunfing my money as a misundrrstanding. Thank yo More

by Carolprusak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barry Greenfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yacek Nazarczuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Ollar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Schneider
4.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Daley
May 05, 2023 -

Victory Toyota of Brook Park responded

experience! We are always more than happy to assist you if anything else comes up. Take care Hello, we are very happy to have provided you with such a positive!

May 02, 2023

It was fine, I came in for an oil change and Scott advised me to redo my front brakes More

by akalka750@gmail.com
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Barrier
May 05, 2023 -

Victory Toyota of Brook Park responded

experience! We are always more than happy to assist you if anything else comes up. Take care Hello, we are very happy to have provided you with such a positive!

May 02, 2023

Friendly and efficient service I enjoy working with Metro toyota and feel like they explain the services thoroughly More

by noyourbusiness
Recommend Dealer
Yes
Employees Worked With
SUSAN BOTTORF
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : SUSAN BOTTORF
May 05, 2023 -

Victory Toyota of Brook Park responded

Hello, we appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

May 02, 2023

Good, generally, but I most likely have to come back to get the part replaced. More

by MBLOSS2@ROADRUNNER.COM
Recommend Dealer
Yes
May 11, 2023 -

Victory Toyota of Brook Park responded

It is greatly appreciated that you took the time to write a 5 STAR review for us. Our top priority is helping our customers stay within their budgets and keeping their Toyotas running safely. We're happy to help with anything else you need. Please drive safely!