Victory Toyota of Brook Park - Service Center

Maintenance update I called on a very cold winter day and asked to have the maintenance work done early. They were able to do the work early. The work was done in good t I called on a very cold winter day and asked to have the maintenance work done early. They were able to do the work early. The work was done in good time.On my drive home I heard a loud noise under the car. The oil indicator came on and I returned to the dealership. They were able to install a new O ring and fixed the problem for me. Thanks for being on top of the issue. More

Service was prompt and courteous My service representative was Maggie. She was very courteous and helpful. I have encountered the same characteristics in other service personnel I ha My service representative was Maggie. She was very courteous and helpful. I have encountered the same characteristics in other service personnel I have dealt with in the past--that is why I keep coming back. More

Maintenace check It is always done on schedule and fully explained as to what is going to be done. I needed to have a little extra work done, but the cost and what nee It is always done on schedule and fully explained as to what is going to be done. I needed to have a little extra work done, but the cost and what needed to be done was explained. More

Very satidfied with the service and the price . Was very satisfied with the service that i recieved today.t hey fixed the problem and also checked my fluid levels and tires and the wait timewas very Was very satisfied with the service that i recieved today.t hey fixed the problem and also checked my fluid levels and tires and the wait timewas very good.. More

Service visit January 11,2018 I had an oil change and got a new battery. The service was fast and courteous. I like that you are always informed on your car's progress. I had an oil change and got a new battery. The service was fast and courteous. I like that you are always informed on your car's progress. More

They are fantastic! I had an issue with another dealership that I've been going back and forth with them for two weeks now. I called and spoke to Ken yesterday, he had my problem fixed within twent dealership that I've been going back and forth with them for two weeks now. I called and spoke to Ken yesterday, he had my problem fixed within twenty-four hours!! Ken told me to talk to Bruce when I came I today; Bruce wasn't in. Not going to lie, I figured that this wasn't going to work out and that I would have to be left disappointed. Jeff (I really hope that he's name, he was my service writer) called Bruce and about four minutes later had everything taken care of. He kept me updated about the work being done to my car and even gave my son two toy cars since he was being so good while we waited; anyone with kids will understand that sitting for two hours at a car service department is tough with a two year old. Everything was fantastic and I couldn't be happier with the service I received. Thanks again, I really truly appreciate you guys helping me out! I will recommend you and your dealership to everyone! More

Last week I was in a minor car accident and my beautiful Scion xB in voodoo blue was damaged by an impatient driver. After speaking with my insurance company I immediately contacted your company to assist w Scion xB in voodoo blue was damaged by an impatient driver. After speaking with my insurance company I immediately contacted your company to assist with repairs. Once the insurance companies got involved, things seemed to spiral out of control quickly - the insurance company paying for the repairs was less than pleasant and my insurance agent was helpful, but unable to clear up confusion. It was then that I turned to your employee, Melissa, for guidance/help and a dose of sanity. Melissa quickly took control of the situation & worked with the insurance company covering the repairs. She was able to keep me/get me in a rental vehicle and to save me the headache of commuting back and forth. Without Melissa rushing in and rescuing me on Monday, I'm not sure what I would have done and I wanted to be sure someone above her knew what an excellent job she did. Because of Melissa's patience, understanding and knowledge of the entire insurance/repair process I will undoubtedly come back to your facility for any future repairs (hopefully I don't have to) and without hesitation, I will recommend your facility to friends & family. Thank you so very much to your entire team. I never knew how much hard work & time went in to an accident so small - my hats off to you and your team - Thank you, thank you, thank you! Sincerely, Kristin Scion xB Owner More

I have been very pleased with the customer care I receive when I come in for my Camry. I also owned a Prius and am looking at a Prius V in the future. I will definitely be doing my shopping and service at when I come in for my Camry. I also owned a Prius and am looking at a Prius V in the future. I will definitely be doing my shopping and service at Metro Toyota. More

I recently brought my car in for it's 30,000 mile maintenance. Back in February, the 25,000 mile maintenance check cost me approximately $100.00. This covered oilchange tire rotation, brake and fluid maintenance. Back in February, the 25,000 mile maintenance check cost me approximately $100.00. This covered oilchange tire rotation, brake and fluid check etc. This time the cost more than doubled! The only difference was the installation of the cabin filter. Labor costs over $137.00, shop costs up from $7.00 to over $13.00. This was very upsetting to me! I am now wondering whether I will continue to bring my car back here for service. This is very troubling. More

I Just purchased a truck and decided to take it to Metro Toyota for repair as the check engine light was on and assumed that they would know best, "assumed" is right! I was greeted by Paul who asked what w Toyota for repair as the check engine light was on and assumed that they would know best, "assumed" is right! I was greeted by Paul who asked what was the reason for my visit today, I told him that I just purchased the truck and would like it checked out completely as well as look at why the check engine light was on. I also aked them to look at why the brake light was on. Earlier that day I released the emergency brake cables, the right rear brake was dragging. Later that day I received a call from Paul with a list of issues that needed attention. 1 The Oxygen sensor needed to be replaced. 2 The emergency brake cables needed to have 2 hours spent on them to free them up or a half hour to release them, I chose to have them released instead of the 2 hour price, after all it is a 1995 tacoma. I assumed that the brake light would be off as that was one reason for my visit. 3 the mass air flow needed to be cleaned. 4 the throttle body needed to be cleaned, it was sticking. 5 the air filter needed to be replaced. 636 dollars later I picked up my truck only to find the brake light still on. After questioning Paul, I was told that the cable were not replaced only released and the light would remain on. I was never told that the light would remain on, and apparently will remain on until I spend more money to replace the cables. I was also told that spark plugs and wires were needed yet I replaced them only hours earlier. After speaking with the service manager and getting nowhere with no resolution I left and went home. Four hours later my check engine light came back on so now my 636 dollars that I spent seems to have done no good. I tried to call Ken the general manager, had to leave a message and wait for a return call as I refuse to talk with Paul. He apparently feels that we are all idiots and have no idea how cars work as this was his tone when we talked. I gave them a chance and they failed. I will never have any future dealings with Metro Toyota. More